Arlo Customer Service Issues

In February, I needed to update my payment information, which I did. Instead of withdrawing $15.66, my monthly payment, a total of $[redacted].73 was taken out by mistake. Subsequently, $59.76 was refunded, resulting in $41.31 still owed to me. I tried to resolve this with customer service but experienced disconnections. Finally, after multiple calls, I managed to speak to someone. Frustrated, I had to involve my bank to block my card. I won't update my payment details until this is fixed. The party responsible for these errors seems to have sufficient funds for my subscription for three months.

I bought the Arlo doorbell camera with trust, expecting it to work consistently. I was unaware that it would require additional payments to continue functioning. Being a 76-year-old woman, it is crucial for me to monitor who is at my door. Unfortunately, my experience with this product has turned sour. Living on a fixed income, I now have to look for a new doorbell camera that won't demand more money down the line. It's frustrating and feels like a scam. I am deeply disappointed and feel compelled to caution my Facebook friends against buying this doorbell, after initially recommending it. All I wanted was a reliable doorbell camera.

I recently purchased an Arlo solar panel for my Arlo Pro camera on 3/09/[redacted], with order number [redacted]8. The delivery on 3/12/[redacted] was in good condition. After installation today, 3/14/[redacted], and swapping batteries, I received an error message suggesting the use of an Arlo charging device. Despite attempts with different cameras and batteries, the issue persisted. Upon using a wall charger, the message disappeared, indicating charging status. It appears the solar panel may be faulty. How can I go about exchanging it?

Recently, Arlo adjusted their pricing to $4.99 per month. In an email from them, they mentioned a new option to subscribe annually for savings. Despite this, I can't seem to locate where to make this change on the mobile app or the website. Despite being billed for $4.99, I haven't found a way to switch to an annual subscription as suggested in their email. The email snippet mentioned that the annual plan will offer cost savings due to reduced transaction fees. It was mentioned that signing up for an annual plan will lock in the same rate for a full year of multi-camera service, avoiding the monthly fee increase.

My video wired doorbell suddenly stopped working and won't connect to the hub. I tried troubleshooting with your chat support and the tech community, but I still can't get it to connect. Even after resetting the doorbell multiple times and removing it from the Arlo app, I can't add it back to my system. The doorbell was working fine until now, and my other two Arlo cameras are still working perfectly. I really need assistance with this problem.

I've owned Arlo for around 4 years now, perhaps even longer. I have 4 cams that originally came with it, and 2 additional Arlo Pro 2 cams that I purchased back then. Over the years, I have encountered various issues with my cameras, and I have tried numerous solutions to resolve them. Recently, after charging one of my Arlo Pro 2 cams, none of the cameras seemed to work anymore. I attempted to troubleshoot the problem by shutting down the system, disconnecting it, and even reinstalling the app. Despite these efforts, the cameras still did not detect any motion. Although I can manually turn the cameras on and view live video using the app, they no longer function as they should. Although the motion test still works, the cameras do not detect any other motion, and I am not receiving any alerts or recordings in my video library.

I noticed that my subscription cost increased drastically from around $6 to nearly $10 without any prior notice. Despite attempting to inquire about the reason for the increase via Chat, the lack of clarity regarding my charges was frustrating. I was unable to find a phone number or address to contact customer support directly. The option to escalate the issue to speak with a real person did not materialize when I attempted to do so. Regrettably, my experience with Chat was unhelpful and uninformative. Consequently, I decided to cease payment by placing a Stop Pay on my credit card. While we appreciated the quality of the products received, the lack of accessibility from the company has been exasperating. I simply wanted to inform them of my decision to discontinue my subscription, but the process has proven to be more complicated than anticipated.

I'm having trouble reaching a representative to assist me with a payment before placing an order. It's frustrating not being able to get the help I need. Please contact me today at [redacted] to resolve this issue. It's disappointing that I can't even get through to speak with someone and keep getting redirected from one message to another. It's making me reconsider ordering a camera from this company in the future or recommending them to others.

Hello, I recently bought an Arlo Essential Doorbell (Model AVD1001) and had trouble snapping it into the mounting plate during installation. Despite using the angle mounting plate, the bottom part wouldn't click in place easily like the top did. I had to apply a lot of pressure and even tighten the screws excessively to finally secure it. Although it seems fixed now, I'm unsure if it's correctly mounted. Why is it so challenging for it to snap in place properly? What steps can I take to fix this issue?

I own an Arlo Go 2 LTE camera. I am looking to set it up as a dog cam. I have a few questions: 1. How can I disable the motion sensors? 2. How do I access the live feed to monitor my dog in real-time? 3. I am using a T-Mobile SIM card. Will my wife, who has Verizon, be able to use the camera too? 4. Besides the T-Mobile SIM card, are there any additional subscription services required? I don't need to store any data and already have the T-Mobile SIM card. Thank you for your assistance. - D.

I was charged $13.90 and $14.60 on April 18th and 19th for "Detective Services" on my credit card without authorization. These charges coincided with my attempt to activate an Arlo Essential Indoor Camera through the Arlo app, which led me to a validation site requesting my credit card details. After facing issues with my card, I contacted customer service and was assured I could activate the camera without providing payment information. However, I was later able to activate the camera without needing to input any credit card details. I never agreed to any services or charges and now seek a refund for these unauthorized transactions. Thank you, Georgann G.

I've encountered an issue with my second indoor Arlo camera during setup. While the first camera installed smoothly, the second one fails to pair correctly. Despite multiple attempts to restart and begin the process again, it struggles to scan the barcode and produce the chime sound required. This situation is quite frustrating, as the first camera connected effortlessly. I suspect a possible manufacturing defect with the second camera. I kindly request Customer Service or Text Support to contact me at your earliest convenience to assist in resolving this matter promptly. Thank you.

I was invited by my landlord to access the cameras on my property. After downloading the Arlo Secure app, I noticed that the cameras are not appearing on my device list. Although my landlord provided screenshots showing that I have administrative privileges and receive notifications, I am unable to view the cameras or adjust settings. The app on my end appears different from the one my landlord uses, even though I downloaded it from the exact link he provided.

I have been paying for Arlo monthly services until 3/13/[redacted]. On that date, I opted to switch to a yearly plan for $[redacted].89, which I paid through PayPal. Arlo deducted the money from my account, but now I am receiving emails about failed monthly charges. Despite providing proof of payment multiple times, I keep getting automated emails threatening to cancel my subscription. I have been unable to reach a live person for assistance, and this experience is frustrating. I feel like I am being misled by Arlo Technology. I plan to visit Best Buy, where I bought my Arlo device, in hopes of resolving this issue or obtaining a contact number. My trust in Arlo Technologies has been greatly diminished, and this situation is unacceptable.

Hello, my name is Dominique. Could you please check your system for my account under the email address [redacted]? I am looking for all the footage recorded on my three cameras from January 22, [redacted], to the present. If there are any additional charges for this service, please let me know so I can make the payment. Recently, there was an emergency on my property, and the footage is not in my archived account. The location is [redacted] Tottenham Court. The cameras may have different pairing numbers due to being moved between properties for recharging, but they should have titles including [redacted], Tottenham, or both. Please inform me if you are able to assist with this matter. Thank you.

I currently have Arlo cameras and a base station, along with an existing account and plan. A few months ago, I was advised by a representative to delete the app and reinstall it in order to start fresh. However, at the time, I was out of state and unable to do so. Now that I am back home and ready to set up my base station and cameras again, I have been struggling to get assistance. For a week now, I have been attempting to figure out how to restore my app and reconnect everything, but I haven't been able to reach someone who can help me effectively.

I received a text from Arlo requesting passwords or codes to access my account and email. However, despite entering them, I am unable to add another camera, which I did not intend to do. I already have five cameras and don't understand why this keeps occurring. I am repeatedly sent a six-digit code to access my system. This issue has recurred numerous times, and I am struggling to resolve it. If there is a way to address this, please reach out to discuss. My contact number is [redacted], and my name is Charles.

In the app, I am experiencing an issue with accessing my library to check on videos using my Hub (model VMB4540). An error message appears stating, "There was an error obtaining your Library." This problem has persisted for the past two days. Despite resetting my filters under Library, I am unable to access my videos. I have also tried signing out and signing back in, but still cannot view my library. Everything functioned correctly for the last 6 to 9 months, and now it is not working as expected.

Living in Mexico, I rely on a private mail service for package deliveries. Unfortunately, the order I placed with you arrived a month and a half later than expected. Upon receipt, I discovered that I couldn't purchase a service plan in Mexico, making the item useless to me. When I reached out to your resolution center for a return, I was informed that returns must be initiated within 30 days for a refund. This deadline was impossible for me to meet. If my refund request is not honored, I will escalate the issue through PayPal and report it to The Better Business Bureau. My case number with you is [redacted]1.

I have a few Arlo Essential Spotlight cameras that I control remotely using the Arlo app on my Apple iPhone 11 with iOS 16.5. For the past couple of years, the app has been working perfectly until yesterday. When I tried to open the app, the Arlo logo just froze on my screen. I attempted to open it multiple times without success. Eventually, I deleted the app and reinstalled it on my iPhone. The app is now visible on my screen, but it still refuses to open when I try to access it. How can I fix this issue and get the app working again so I can continue operating my cameras remotely? Thank you, Steve.