Apple Customer Service Issues

I bought some items on a game through Kongregate this morning at 1 a.m. I was chatting with a customer service representative named Sareem and we got disconnected. I made five purchases. The first one for $10.59 went through, but the next four purchases of $[redacted].99, $10.59, $10.59, $[redacted].99 were billed to me and deducted from my account. However, instead of receiving the items, I keep getting a message saying "The in-app purchase has already been bought and will be restored for free." It shows up on the Animation Throwdown's main screen, but I haven't received anything. I want my money refunded or to receive the items I purchased. The customer service department is supposedly closed on weekends, but Sareem provided me a link to reach them. They have over $[redacted] of my money, and I'm left with nothing. They requested a screenshot, but my daughter accidentally closed the conversation with you while she was helping me.

I was mistakenly charged twice for the "Fantasy Pro" app, selecting the $41.99 package, but ended up being charged for both the $41.99 and the $59.99 packages. My intention was to purchase the $41.99 package, not the more expensive one. The duplicate charges occurred for the same app on my Apple ID, which should not have happened. I request a refund for the $59.99 charge, as it was not my intended purchase. Upon checking the charge times, it will confirm the error. Unfortunately, I was not able to prevent the double charge as I received notifications after the fact. I appreciate your assistance in resolving this issue promptly.

I encountered an issue trying to restore my iPhone 5c via iTunes which led to being locked out of my Apple ID due to a forgotten password. I initiated the recovery process expecting instructions to reset my password to be texted to another phone on 9/22, but the process restarted and the new date for the password reset guidance is now 10/5. Although my credit card on file has expired, I updated the details with the same card number but with a new expiration date and security code to hasten the password reset. Waiting until 10/5 means a total of 2 1/2 weeks without phone access. I'm hopeful to complete the password change and phone restoration promptly today.

Hello, I purchased an iPhone 6s from a local shop when it was first released, but unfortunately, I have lost the receipt. The shopkeeper also lost the records. Despite providing the serial number and IMEI number, I am unable to receive any online support. Since the purchase, my phone has been malfunctioning by constantly restarting on its own. It's disheartening to have spent [redacted] INR on a phone that is now unusable. I am frustrated with Apple as they refused to repair my device even though I was willing to pay for the repairs. I am disappointed with the quality of the product and the lack of customer service provided by Apple in this situation.

My aunt can't recall her Apple ID, which she needs to log into her account. She insists she didn't initiate any changes prompting this issue. Upon entering her phone password, she's greeted with a white screen displaying "hello." To proceed, she must connect to WiFi and input her Apple ID, which poses a challenge due to her limited English proficiency and unfamiliarity with operating the phone. She can't remember her Apple ID, password, or associated email. Is there a solution to this predicament??

I am currently locked out of my old iCloud account as I no longer have access to the associated emails. The account holds irreplaceable photos of loved ones and pets who are no longer with us, along with a lot of music. I have a trusted number on the account and I am requesting a pin to be sent to it. The email addresses linked to the account are [redacted] and [redacted] The phone number previously associated with the account, [redacted], now belongs to someone else. My name is Cheree' Goins, born on 8/14/[redacted], and unfortunately, I cannot recall my security questions. The trusted number linked to the account is [redacted].

I am experiencing serious issues with my Roku device and two TVs that were damaged. My 39-inch TV, only three years old, was affected. Unfortunately, I cannot afford to replace these items. I am facing a challenging situation as I have no assistance, especially since I will undergo an operation on October 31 that will leave me housebound for a couple of months. I am urging Roku to consider replacing my Roku device and hopefully my 39-inch smart TV as well, which were both affected. I am hopeful that Roku will do the right thing. I am hesitant to share my experience on social media, but I may have to resort to it if necessary. Thank you for your understanding. Sincerely, Darleen J. [redacted]

On September 10, [redacted], I accidentally subscribed to the ZEE5 'All Access Monthly Pack' while browsing through different services and subscriptions. Rs.[redacted]/- was deducted from my credit card, and despite reaching out to ZEE5 and Zee TV customer support, I was informed that the subscription was processed through a third party, APPLE India. I was unable to connect with the customer care for assistance. As I already have access to ZEE5 through my Airtel postpaid connection from the Airtel Thanks App, I feel frustrated that this subscription was purchased in error. I hope that Apple India, ZEE5, and Zee TV can address this situation with sincerity and transparency. Thank you, Ashok Madan.

I am currently dealing with a challenging situation involving my late sister's iPad, as my mother wishes to utilize it following my sister's passing. Despite providing Apple with the necessary documentation, including the purchase receipt, death certificate, and proof of our family relationship, Apple has refused access to my deceased sister's iCloud account due to Activation Lock. I strongly believe that Apple should not withhold access to a deceased individual's personal belongings, especially when presented with valid documentation. The response I received from Apple, dismissing any further requests or evidence, is deeply disappointing and fails to uphold basic human rights. I intend to seek legal guidance to address Apple's stance on this matter, as the company's actions regarding resetting devices and accessing personal data posthumously require further scrutiny. This unprecedented and unsympathetic response from Apple, received after two weeks of correspondence, is unacceptable from a reputable corporation.

I am inquiring about the status of Case# 10 09 31 48 30 33. I purchased an iPhone and later exchanged it, which caused issues as it is financed. During the exchange, I traded in a phone for $[redacted] but received a gift card instead, which was not applied to the price of the phone. Customer Service representative Josh from the Apple department helped identify this discrepancy. Currently, my balance is $[redacted] higher than expected. Josh has initiated a request to apply the $[redacted] towards my loan balance. He also calculated my out-of-pocket expenses for Apple Care, taxes, activation, and the first month, totaling $[redacted].94. Upon applying the $[redacted] credit, my balance should be $[redacted]. I am awaiting confirmation on when the $[redacted] will be deducted from my loan balance.

Hello, I am an 18-year-old from Iran. I have been trying to reach out to Apple without success. I have plenty of inventions, innovations, and ideas, including suggestions for collaborations that could be transformed into a successful website and mobile app with positive global reception. To discuss this further, I kindly request a message to be sent to my Gmail at [redacted] or via [redacted]0. I truly believe in the potential of this program and its popularity. I hope to get the opportunity to present it to Apple. If my attempts to contact Apple are unsuccessful, I may consider reaching out to a company in an Arab country. If anyone can offer assistance, please reach out via Gmail. Thank you for your support, Ali

My daughter's phone, which isn't even a year old, has internal corrosion. Given that the iPhone is meant to be water-resistant, I believe this issue is a defect specific to this phone. I don't think I should be charged $[redacted].00 for a replacement through insurance. I feel that Apple should provide me with a new device at no cost, particularly because I haven't even completed payments for the phone yet, as it's just six months old.

Two days ago, my phone screen started becoming periodically unresponsive. It only works for 2 or 3 seconds at a time before becoming unresponsive again. I am still making payments on the phone and now need a $[redacted] deposit for a replacement phone. I apologize for my situation; I recently moved, my wife is in school, and I am the sole provider for our two-year-old son. The additional $[redacted] is a significant expense on top of our current phone payments. I hope the phone is still under warranty. It is an iPhone X with 256GB, and it has been working well until this issue arose. I tried troubleshooting by doing a "battery pull," following an online guide, and even performing a factory reset, but the problem persists. I am hoping for assistance as I cannot afford a new phone at this time. Thank you for your attention, and happy Halloween!

I purchased an iPad 2 or 3 years ago. Recently, I updated it to the latest iOS software, version 13.2.1. However, I'm encountering a persistent issue. Every time I turn on my iPad, it prompts me to enter a 6-digit passcode before I can proceed with using it. This has caused trouble, especially with connecting to Wi-Fi as I struggle to input the passcode in time. Despite this hurdle, I am still able to use my applications. Any assistance on resolving this matter would be greatly appreciated. Thank you.

I initially contacted METROPCS, my phone service provider, who directed me to call APPLE CUSTOMER SERVICE SUPPORT at [redacted] to file a claim for my broken iPhone. After asking for a text confirmation to avoid errors and verifying the number, I still received the wrong information. My iPhone 6S has been my reliable companion until now when I faced a sudden charging issue that prevented any cord from fitting into the charging port. This has left me unable to charge my phone, causing immense frustration. As someone with disabilities and recent major surgery, my important information and contacts are all inaccessible on the disabled phone, leading to significant stress and inconvenience. I am anxiously waiting for my phone to restore itself in four days to change my locked Apple password, as accessing iCloud and essential data is currently impossible. Urgently seeking repair or replacement for my iPhone, please contact me at [redacted].

Living in South Africa, I never truly appreciated the value of owning a cellphone until I switched from Nokia to Samsung and eventually to an Apple device four years back. Excited with my first iPhone 6, I upgraded to an iPhone XR under a new contract six months ago. Unfortunately, my phone fell off a table shortly after I got it, resulting in a cracked screen. Despite using it without issues for half a year, the phone suddenly stopped charging this week. Upon visiting a Vodacom (Vodacare) store for assistance, I was dismayed to learn that my warranty was void due to the screen crack. Now faced with a non-repairable device and a hefty R10,[redacted] replacement fee, I am contemplating a return to Nokia devices, known for their durability. It seems important for companies to warn customers about the delicate nature of their products and consider including compulsory insurance with purchases to avoid such inconveniences.

I am encountering a frustrating issue with my Apple ID account security questions. Despite being certain of my answers, the system will not accept them. When attempting to reset the questions, I am prompted to answer the current ones, creating a frustrating cycle. Upon seeking support, I was informed that without the correct answers, I would be unable to access my account, leaving me stuck. Requesting the removal of my account was met with refusal, adding to my frustration. I then requested Apple to provide me with my account data, only to be told that I needed to access my account to make such a request, further exacerbating the situation. The suggested solutions from Apple, such as writing down security question answers or guessing until one works, seem impractical and counterintuitive for security reasons. It is concerning that despite the account being compromised, little action is being taken by Apple, as evident from suspect purchase attempts. The lack of resolution is disappointing and concerning as it leaves my account vulnerable.

I recently purchased a new iPad mini at the local Apple store on Monday, November 25th. Unfortunately, I am currently injured and unable to drive, so someone had to assist me in going to the store. I am interested in obtaining the $50 Apple gift card promotion. However, the cost and time of arranging transportation to go back to the store would be quite high. When I called the store on Tuesday, I was informed that I needed to physically come into the store to have the promotion applied to my purchase. Due to my circumstances, the representative suggested buying a new iPad online this weekend and returning the one I currently have to the store by the Christmas return date in early January. They assured me that transferring my data from the current iPad would not be an issue. I am seeking a resolution where I can receive the $50 Apple card over the phone without having to buy a second iPad and physically return the first one to the store.

My son, a college student at the University of Pittsburgh at Johnstown, has been using Apple Music at the student pricing. However, this school year, I am being charged the full amount for his account. When I attempt to change his email address to get the student discount, it indicates that the account is already in use and won't allow the switch. His email is [redacted] Any advice on how to revert to the student pricing would be greatly appreciated. I have already paid the full price for three months this academic year.

I recently contacted support regarding an issue with an employee named Elisha. She lacked knowledge about the problem, similar to my previous experience two weeks ago. Despite claiming she could resolve it, she failed to answer my questions. I requested to speak with a supervisor eight times, but she refused. This made me question if Elisha is a legitimate Apple employee. I am considering abandoning Apple products due to this frustrating encounter. Please address this installation problem promptly via email, as I do not wish to proceed with it.