Apple Customer Service Issues

I noticed an unauthorized charge from APPLE.COM/BILL on my account. I have two subscriptions, one for $11.90 and another for $9.99. On Saturday night, there was an additional charge of $32.46 that I did not authorize. I would like to know who made this charge and for what device it was ordered as well as requesting dual verification through text message for any new charges, excluding the $11.90 and $9.99 subscriptions.

I recently purchased a phone two days ago, but unfortunately, it has been unable to connect to Wi-Fi. I returned it to the Geek Squad the following day for assistance. Despite updating the device, the issue persisted. They suggested contacting Apple directly. However, when attempting to provide the specific serial number on the Apple website for service, I encountered errors stating online service was unavailable. This has led to a frustrating loop of being redirected to support without resolution. Since I purchased the phone in this condition, I am considering a refund or free repair. My Apple ID is [redacted] and the problematic device is an iPhone 14 Plus. Thank you, Tim Huotte.

I purchased an iPhone 14 Plus, but it won't connect to Wi-Fi. Despite trying to update it and seeking help from the Geek Squad, the issue persists. The technician mentioned potential problems with the software or a defective antenna and advised sending the device to Apple for repair. However, encountering difficulties with requesting a repair online has left me concerned about potential repair costs, especially since I didn't cause any damage. I'm unsure how to proceed and would appreciate speaking with a representative for further assistance.

My iPhone 12 mini screen is black, but it turns on and receives calls. I've tried the volume up, volume down, and power button method to no avail. I have two-factor authentication but no other Apple devices for the iTunes verification code. Resetting my password through security questions will take days for verification. Is there a different way to access iTunes for a backup? Will I need to enter my password on the black screen first to connect to iTunes successfully?

I am unable to access my email account and it seems that the implementation of 2-factor authentication in my area is posing a challenge. The requirement to use a phone number for verification purposes is causing difficulties due to concerns related to privacy and discrimination. I believe that it would be beneficial to offer alternative methods for authentication to ensure inclusivity and avoid perpetuating any discriminatory practices. Thank you for considering this feedback.

Hello, I'm Arlene Martin-Norman. I am trying to cancel an automatic deduction made from my debit card to Apple.com/Bill [redacted]. There is a recurring charge of $43.69 showing up on my bank statement that I do not recognize, and I want it canceled and refunded as it has been going on for some time. The phone number listed on my bank statement is not helpful, and I find the webpage confusing to address this issue.

I purchased an iPhone 13 Pro Max 512GB in April [redacted]. After a few months, I noticed a rapid decrease in battery health. The Apple service center diagnosed a problem with the battery and replaced my unit. However, after a few more months, the replacement unit had a white screen issue. When I returned it to the service center, they confirmed it was defective. They mentioned it was out of warranty and I would need to cover the repair costs. I feel scammed because the replacement unit they claimed was new only lasted 7 months before failing. This experience has left me feeling disappointed as a first-time iPhone user and unsure if I will continue using their products in the future.

Upon receiving this product, I was pleasantly surprised by the quality and attention to detail in the packaging. Not only did I get two pillowcases instead of one as expected, but the price was incredibly reasonable for the great quality. One thoughtful feature includes a pocket to cover the edge of the pillow, enhancing both the look and comfort. I plan to share photos or a video to better illustrate this clever design. Both my boyfriend and I find the pillowcase pleasant to use, and I am eager to see how it performs in maintaining a cooler feel throughout the night. Excited to continue testing it out!

Regarding Apple Case [redacted] Dear Sir, I am writing in relation to my iPhone 14 Plus purchased in February. Since the 10th of June, my phone has been restarting and shutting down unexpectedly. I took it to the Guwathi Apple service center, where they held onto it for four days before transferring it to Bangalore. They assured me that the phone had not been damaged by me and that it would be repaired. On the 19th, the Guwathi center received an email stating that the phone had internal damage. It has been confirmed that no one other than the Guwathi service center had opened or operated the phone. Despite lodging a complaint with Apple support, I have yet to receive any response. Kindly address this matter promptly and either return my repaired phone or provide a new iPhone 14 Plus. Sincerely, [Initials]

I am seeking advice regarding my unresolved issue with Apple, which has left me frustrated even after attempting to resolve it through my credit card company. Here is a summary of what occurred: My daughter's iPhone 11 screen was broken in November [redacted], and since we had AppleCare, we contacted Apple to arrange for a replacement. Apple informed us that we could handle everything by mail instead of visiting a retail store. We received an email from Apple on 11/22/[redacted], confirming the shipment of the replacement phone and providing instructions to return the damaged phone within 30 days. On 11/25/[redacted], I dropped off the damaged phone at FedEx as instructed by Apple using their packaging and prepaid label. However, on December 26, [redacted], Apple charged us $[redacted].4 for not receiving the damaged phone. Despite providing proof of the FedEx drop-off, Apple claimed they never received the package, which was lost in transit. Despite my efforts to reason with Apple and the credit card company, the issue remains unresolved. Chase has twice denied my dispute with Apple without providing a clear explanation. I have resubmitted the dispute with additional evidence, but Chase continues to reject it without justification. I feel helpless and frustrated by Apple's actions and Chase's responses. I am reaching out for assistance as I believe it is unjust for Apple to charge me for a lost package that I returned as instructed. Please contact me at [redacted] or [redacted] for further information. Any help would be greatly appreciated. Thank you.

I've been trying to recover my Apple ID for days now, but the estimated time given always expires and resets the process. After clicking on "forgot password," I verify my phone number and email for the recovery to begin. It promises completion within a day, mentioning time frames like 3, 6, or 12 hours to reset my password. Yet, each time I reach this final stage, it restarts the whole process from the beginning.

I recently had a heart attack, and my husband purchased a Fitbit watch to monitor my heart rate. Unfortunately, I didn't set it up to use it to avoid additional charges. However, I noticed unauthorized Fitbit charges in my bank account. I did not sign up for this service and have been wrongly charged for several months. My bank couldn't find a contact number for Fitbit and mentioned the charge is somehow linked to Apple on my checking account. I would appreciate a refund and assistance in resolving this matter urgently. Thank you. - Lisa Franceschini

Hello, I hope this message finds you well. I have noticed unauthorized recurring charges on my account to Apple dating back to February [redacted]. Despite my attempts to stop these payments, they continue. I kindly request your team's assistance in ceasing these charges immediately and arranging refunds for the transactions since I have not utilized the services I am being billed for. Thank you for your prompt attention to this matter. I eagerly await hearing from a member of your team. Regards, A. Ramirez [redacted] [redacted]

About a week ago, I lost my previous iPhone and bought a new one. Unfortunately, my old phone carrier would not give me back my old number, so I had to get a new one. I reached out to customer service and they assured me my account would be unlocked today, about four hours ago. The representative was supposed to call me and guide me through the process, but never did. Now, I am hesitant to proceed on my own. I would appreciate it if someone could assist me in transferring the data from my old cloud to my new phone without causing any issues.

Hallo, Gestern ist mir aufgefallen, dass in den letzten Monaten vermehrt Käufe des Spiels Zoo2 getätigt wurden, die ich nie autorisiert habe. Ich habe bereits mit Upjers Kontakt aufgenommen, aber sie konnten mir nicht weiterhelfen. Nach meinen Berechnungen beläuft sich der Verlust auf über [redacted] €, was mir jetzt erst aufgefallen ist. Können Sie mir bitte helfen? Ich möchte diese Käufe rückgängig machen lassen und mein Geld zurückerhalten. Mit freundlichen Grüßen

I have been charged several unusual fees from iTunes in my bank account, allegedly by a company pretending to be Apple. I am unsure if these charges are legitimate. If they are, I would like an explanation for each charge, as well as any possibility of a refund. If they are not from Apple, I would appreciate a document confirming this for my records. My Apple ID matches my email address. Let me know if you require any additional information.

About a week ago, I stayed the night at my friend's house. When I woke up, I realized that one of my friends who was also staying over had left early. As I tried to enter my passcode on my iPhone, I noticed that it had been changed. I then attempted to access my Apple account but couldn't due to a forgotten password and being locked out. I'm currently unable to unlock my phone using the passcode or through my Apple ID account.

The staff at the "Genius" Bar in The Woodlands, Texas store did not meet my expectations. The "Geniuses" were all wearing navy shirts with the Apple logo, although some of the shirts were dirty and wrinkled. Their choice of pants, shorts, etc. looked unprofessional. One person had dirty khaki shorts, one had cutouts, and others wore pants that were too long. They seemed unsure about how to handle the issues and were frequently asking each other for help. There was one person without a navy shirt who appeared to be the go-to for answers. When I visited this store a few years ago, the staff appeared and behaved more professionally. The issue I needed help with remains unresolved. Luckily, I contacted Apple support today and spoke with a very knowledgeable representative. We are still working on resolving our problems, but I am hopeful now. I hope this feedback is addressed, and the staffing concerns at The Woodlands store are resolved. It seems like staff training and a clear dress code are necessary improvements.

Добрый день, у меня возникла проблема с моим идентификатором Apple ID из-за проблемы с App Store. Мы решили использовать идентификатор моего друга на его старом iCloud, где всё работает нормально с App Store. Мы хотели изменить адрес электронной почты на мой, но выяснилось, что мой адрес уже привязан к его старому iCloud. Я подал запрос на удаление моей учетной записи еще 26 сентября, и нам сообщили, что это может занять до 7 дней. Прошло уже 9 дней, но мой идентификатор так и не удален.

Hello. I am experiencing trouble activating my iPhone 6S. I purchased the iPhone 10 days ago and updated to iOS 15.7.8 yesterday. After the update, the activation screen appears asking for the Apple ID and password of the previous owner, which I do not know. I am unable to use my iPhone for several days now. Can you assist me in disabling this feature, please?