Apple Customer Service Issues

I am requesting a refund from Apple for my MacBook Air (M1, [redacted]) despite it being purchased over a year ago. I believe I should be able to return the laptop due to the numerous unresolved issues I have encountered with the device. These issues are unique to this model and have made me feel like a beta tester for Apple's new hardware and operating system. Unfortunately, these problems seem to be inherent to the initial design of the product, and not easily fixable. It is frustrating to experience such issues on a device that was one of the first of its kind with a new hardware design and a major operating system upgrade.

My girlfriend surprised me with an Apple iPhone Pro Max 14 from Verizon. They mentioned I had two weeks to transfer my data, reset my Apple ID, and do other stuff. Contacted Apple, got an appointment today. My girlfriend, Charmaine B., handles the business account and is worried I can't trade in my old iPhone 11 until I sort everything out. Being 62 and not tech-savvy, I struggle with passwords and using Apple services like tunes. Feeling overwhelmed and need assistance from someone patient. I fear my girlfriend might get frustrated if this drags on, and I don't want to be replaced over a phone mix-up. SOS!

I purchased the iPhone mini because I was intrigued by its size, but it has turned out to be the worst product I've ever bought. I've never felt so disappointed before. I invested a significant amount of money and now I regret it. I always believed your company had a good reputation, but it seems I was mistaken. This device is causing me numerous issues such as hanging problems, random shut-offs, and taking a long time to function properly. I can barely use it for more than 15 minutes at a stretch. Recently, it has even expired, and now your customer service representatives are asking me to pay for a diagnostic test. I'm a student and cannot afford that additional cost right now, which is very frustrating for me.

Whenever I try to share something like a screenshot or a link via iMessage, I face an issue where I cannot directly share it with a group. Even if I try to enter the group name manually, it doesn't show up. To share a screenshot with a group, I'm compelled to save the image to my photos first and then access the group chat to share it from there. Another option is to laboriously type in each member's name individually. I wish there was a more convenient way to share things with a group directly using the group name.

My niece's iPhone password was changed, causing her to be unable to download apps or use features requiring the password. Additionally, she has two-factor authentication (2FA) set up with an old number that used to belong to her Aunt, who did not assign it as an emergency contact. I am the Aunt, confirming this information. We need to remove the old number (which I no longer have) from the account and add the grandmother's number while changing the password on the account. Your assistance in resolving this matter is greatly appreciated.

Good morning. I am experiencing an issue with my Apple auto subscription. I initially purchased my first YouTube Premium on November 29, [redacted], and it is set to end on December 29, [redacted]. I signed up for the 30-day free trial as advertised. However, after testing it, I feel it is not suitable for me. I have since canceled my subscription on December 29, [redacted], after receiving an invoice notification via email. Google support informed me that I won't be refunded for the remaining period between the cancellation and the end of my membership. I can provide you with the invoice email for verification purposes. I would like to request a refund from Apple, if possible. I look forward to your response. Thank you.

While creating my Shutterfly photo book and looking at newspaper articles about my grandson's wrestling, my computer unexpectedly blocked me for security reasons. I contacted a number given, [redacted], but after being disconnected, they called me back from [redacted]; however, my cell identified it as a potential spam call, so I avoided answering. They mentioned working with join.zoho.com, which made me uneasy, prompting me to reach out to Apple Support. I'm concerned after the person I spoke with, Gerry Brown ([redacted]), claimed I had 11 hackers trying to access my devices. I appreciate any assistance. Thank you, Sherry Gerlock.

I am experiencing issues with my iPhone 7+. Following Apple's instructions, I downloaded iTunes to reset or restore my device. However, during the process, it stopped at "Preparing iPhone for restore" and displayed error [redacted]. Now, my phone is stuck on the connection screen with a cable pointing to iTunes. This has left me without a working phone ([redacted]) and access to my contacts. With my 91-year-old mother in critical condition, having all my contacts on the phone is crucial. I am reaching out for assistance in fixing my phone and understanding why iTunes froze it. The email for my PC is [redacted], and for my non-functional phone, [redacted] This situation is extremely frustrating, especially during such a critical time.

I am having trouble accessing my iPhone account. I updated my phone number from +49 1[redacted] to my new number +[redacted] [redacted]. However, I am not receiving the verification code because it is still being sent to my old number. Currently in Iraq, my phone number is from Iraq but was initially set up in Germany. The iPhone store in Baghdad was unable to assist me due to the initial setup location in Germany. I do not have my 28-character recovery key. What can be done to resolve this and regain access to my account? I would like to reset my password with the recovery key to regain account access.

Here are the steps to buy an iTunes gift card on a PC: 1. Open the iTunes app and go to Store. 2. Select Send Gift and follow the prompts to buy the gift card. 3. To buy specific items like Movies or Music, go to the respective section in the iTunes app under Store. 4. Search for the item you want by entering keywords in the top-right corner. 5. To preview an item, hover over the preview button and select it. 6. When ready to buy, choose Gift This from the pop-up menu and follow the steps to complete your purchase. Please note, gift cards can only be used in the country of purchase. For more gift options, explore Apple gift cards for App Store and iCloud gifts.

I am currently using four Apple IDs - one each in Canada, the US, France, and Mexico for accessing different App Stores based on my location. Now, I want to streamline my services under a single Apple ID for Apple One, News, and Apple TV. When trying to update my credit card details due to an expired card, I encountered an issue with the system not allowing me to remove the old information and add the new one. I am seeking assistance to resolve this matter efficiently. Thank you.

My granddaughter has recently developed an illness that has limited her ability to use her hands and arms, resembling a stroke. As she transitions to a physical rehabilitation center from the hospital, I am seeking advice on how Apple products like the iPhone, iPad, Apple TV, and FaceTime camera can be utilized to aid her in accessing her phone, internet, and streaming services. I am interested in learning about voice- and touch-activated features and any relevant hardware, software, or apps that could assist her during this challenging time. I am inquiring about potential solutions or recommendations that Apple may offer to address her current physical limitations.

I have not made any purchases on my devices with numbers [redacted] and [redacted]. We do not have any active subscriptions or have downloaded any paid apps or games. After being advised at Walmart in East Gadsden, Alabama that all apps on the Apple Store are free, we were surprised to see charges on my account. Please remove these charges from my account. Thank you.

I used a Lyft service and accidentally left my phone in the vehicle last Saturday night. I promptly contacted Lyft via email. With the help of a computer store, we used the "Find My iPhone" feature and traced it to the Lyft driver's residence multiple times. My neighbor reached out to Lyft with her contact details, but after a brief call where my phone was off and no message was left, subsequent attempts to contact the driver have been unsuccessful. Despite multiple messages to Lyft, they claim they are unable to reach him unless they provided him with my neighbor's contact information. Following the incident, I reported the phone as stolen to Boost Mobile, my service provider. Currently, I am without a phone and seeking assistance from Lyft to resolve this unsettling situation. Thank you for any help you can provide.

I misplaced the SIM card tray for my iPhone XS Max and am in urgent need of a replacement. This tray is crucial for keeping the SIM card secure and allowing access to the cellular network. Without it, making calls or using mobile data is not possible. Despite searching, I have not found the lost tray and now require a new iPhone XS Max Single SIM Card Tray. I understand this is not covered by warranty and am prepared to cover the cost. Using GetHuman.com's form appears to be the most efficient way to order the part, and I am prepared to complete the necessary information to finalize my order. To summarize, I lost my iPhone XS Max SIM card tray and need a replacement to use my phone. I am willing to pay for the replacement and have chosen to order through GetHuman.com's form.

I recently purchased a new iPhone and needed to transfer data from my old phone. I took both devices to a local registered support agent, but they were unsuccessful in transferring the data. They explained that they couldn't back up the old phone due to full storage and insufficient iCloud space. I am currently in Zimbabwe, and the issue is that I am unable to buy additional storage as my old iPhone's address is registered in the USA. As a result, I have been unable to use my new iPhone 13 for the past two weeks. I am looking to purchase extra storage to backup my old phone on iCloud.

I recently discussed my son's iPad issue with one of your advisors, who scheduled an appointment at a store for today. After taking the iPad in, I was informed that it has an internal problem which can occur after 2-3 years. Despite my son's careful handling of the device, it's now deemed faulty. I find it shocking that after spending £[redacted] on an iPad just 3 years ago, my only options are to buy a new one or pay £[redacted] for a replacement through your services. This iPad was a significant Christmas gift for my son, who now uses it for school work. In the current financial situation, spending over £[redacted] is not feasible for me. I chose Apple over other brands due to their reputed reliability, but now being told that their products might only last 2-3 years is disappointing. I wish to file a complaint regarding this matter.

We are now connected to the T-Mobile tower. Previously, we were connected to satellite Internet. Everything changed over except for my Apple iPod touch. Despite following online suggestions, it cannot connect to the wireless network. While it can detect the network and shows a strong signal, it refuses to accept the correct password. We have also attempted to connect to a hotspot to ensure all upgrades are complete, but it remains unsuccessful. Any advice on how to resolve this issue would be greatly appreciated. Thank you.

In the digital world, Alex found their phone hacked, feeling a loss of privacy. They took action, disconnecting and learning about cybersecurity. With new knowledge, strong passwords, firewalls, and malware removal, Alex regained control. Their resilience paid off as they emerged more vigilant. Their digital presence was well-protected from then on.

I'm currently attempting to transfer my apps and data from my iPhone 7 to my new iPhone 13. While following the instructions on the support site, it advised me to delete the setup I had on the new phone to download the apps and data from iCloud from my old phone. During the process of deleting the new phone setup, I encountered a freeze on the screen when prompted to enter the Apple ID password to turn off Find My and Activation Lock. I only had one character left to delete when the freeze occurred, leaving me unable to proceed. Your assistance would be greatly appreciated.