American Express Customer Service Issues

I signed up for a 7-day trial with Apple, but I'm unhappy with the service before the trial period ends. I canceled the subscription, yet Apple still charged me for a year. I'm seeking a refund of $32.01 as I'm entitled to it. I may have to escalate this to a dispute if necessary. The product has negatively impacted my WiFi, and I have no intention of using it further.

I bought an Amex Gift card worth $50 at Walgreens and saved it for later use. The initial purchase was fine, but then I faced repeated declines. Despite having sufficient funds, I encountered issues. Walmart refused my card citing "unusual activity," even though I only made one purchase in two days. I am frustrated with this situation and want to be able to use my card without further problems.

I have been a member of Amex for 32 years. I use a gold card and an Amex Blue credit card. I have been regularly checking all my accounts at least once a week. About three weeks ago, Amex notified me of a charge on my gold card by Netflix for 15.99 Euros. This raised a red flag for me as I don't have Netflix. When I tried to log in to my account, it failed, stating that the username or password didn't match. After contacting Amex, a customer service representative in India helped me change my username and password, and a new card and account number were issued. However, I faced login issues even after changing browsers and passwords multiple times. Frustrated by the situation, I want to cancel both my cards and receive a final invoice by mail as the email invoice requires logging in to pay, which I cannot do. I am extremely annoyed and just want to settle my bill and close my accounts. Your assistance would be greatly appreciated. - Garrett W.

I encountered an issue while attempting to log into my account after receiving an email. The system indicated an incorrect code or username. Following this, it requested my recently updated card details. Subsequently, I received a notification that my account is frozen and advised to contact the number on the back of the card. However, the raised numbers on the card make it difficult to discern the phone numbers. I require guidance on unlocking my account, checking if my deposit has been credited, and possibly adding funds to my card balance of $0.00. It is disconcerting to have my account frozen without understanding the reason behind it. Thank you for your assistance. Sherene R. Thompson

I recently noticed that the balance in my account is drastically lower than expected, showing only a negligible amount remaining. After depositing my $[redacted] government check, I planned to use the funds for holiday gifts for my girlfriend and son, only to discover it has all been depleted without my knowledge. This has left me in a panic as I feel unable to provide for my loved ones as intended. I regret not identifying this issue sooner and assumed my account was secure. This situation has turned what was supposed to be a joyous time into a day filled with worry. I urgently require assistance to resolve this matter promptly as the well-being of my future depends on it.

I participated in the American Express Shop Small Promotion in the summer of [redacted]. During July and August, I completed 10 qualifying transactions with my Amex Serve card and only received credits for nine. Despite contacting Amex Serve customer service multiple times, I was told to wait a certain number of days after the promotion, even though the credits appeared shortly after each charge. After persisting, on 12/1/[redacted], a customer service representative agreed to file a dispute for the missing credit, mentioning I would receive an email confirmation within a couple of days with a resolution expected in 45 days. Unfortunately, I never received that email. When I inquired on 12/10/[redacted], the first representative I spoke to had to research the status and accidentally placed me in a queue again. Subsequent interactions with different customer service representatives and technical support left me feeling frustrated with the lack of progress and conflicting information. Despite being given an email address to escalate the issue, I received no response and as of today, the missing credit is still not reflected on my card. I am simply seeking the resolution of receiving the missing credit.

We have five American Express credit card accounts. During these challenging times of Covid-19, like many others, we ensure we keep all our payments current. Recently, I received a text message from Amex alerting me that one account required attention. I promptly logged into my account and contacted Amex. I had submitted two payments at once, causing one to process later than the other. The text notification informed me of a $39 late fee. I spoke with four customer service representatives - Charles, his supervisor Vanessa, then her supervisor Annie, who mentioned I would receive a call from her supervisor John. Unfortunately, John has not yet contacted me as promised. Despite my excellent payment history and high credit score, all representatives maintained that according to policy, any delayed payment, even by one day, incurs a late fee. In a similar situation a few years ago with another Amex card, a supervisor kindly waived the fee as a gesture of loyalty due to my long-standing relationship with Amex. It's disappointing that there seems to be a lack of flexibility now. Considering this, I am considering closing all four personal accounts and one corporate account with Amex due to the lack of consideration from their customer service team.

I recently received a notification from the US Department of the Treasury informing me that an EIP2 payment was issued to me by either paper check or card on 3/26. In the past, my $[redacted] economic relief payment was mistakenly deposited into my ex-boyfriend's account with American Express National Bank. Despite providing my information for assistance while I was incarcerated, my ex-boyfriend, with no authorization, set up a subsidiary bank account to receive my payments. Following this ordeal, I had to endure challenges with retrieving my initial economic relief payment that was rejected by the financial institution. Although my first and second payments were received by paper check, I discovered my third payment was deposited into his account when I checked the website. The circumstances of how he managed to redirect my payments remain unknown to me. I faced significant difficulties with recovering the $[redacted], and now I am seeking information about the whereabouts of the $[redacted] EIP2 payment.

I bought a knee strap from Stability Pro online on April 24, [redacted]. They mistakenly sent me three straps instead of one. Despite my attempts to contact them, their response was not helpful. They offered me a 50% discount code or store credit if I returned the items in new condition. I feel frustrated about this situation as I only wanted one strap. I am seeking assistance to get a refund for the extra items they sent by mistake.

I have been a loyal American Express customer for many years with a strong payment history. I typically use Bank of America for online bill payments. My recent statement indicated a due date of June 12, [redacted], for my payment. Despite expecting the bank to deliver the payment by that date, I discovered on June 13 that it had not been processed. I usually have American Express directly withdraw from my bank account instead of sending a check. Given my history of timely payments, I am disappointed to receive a late fee and a negative mark on my account for a minor delay of a few hours. I kindly request a review of this situation. Thank you, Louis H.

I am experiencing recurring charges from Kaspersky security for a two-year period, despite switching to Microsoft Defender a year ago. I tried to cancel Kaspersky previously through their third-party billing company with no success, as their website states a 7-day notice period. Now, I aim to dispute these charges with Amex. Thank you for your assistance. H.S. Anderson

I encountered difficulties while trying to redeem my AMEX rewards points online on Oct. 5, [redacted]. After struggling with the unclear instructions for several hours, I resorted to contacting Amazon customer service for assistance late in the evening. Unfortunately, even after an hour on the phone, the Amazon representative couldn't help me. The new format for redeeming points lacks accessibility and simplicity compared to the previous years. The current design is confusing and impractical for users without technical expertise. I suggest reverting to the previous user-friendly format and evaluating other successful platforms for inspiration. There is a crucial need for a customer-centric approach in the design and implementation of such systems to ensure a positive user experience. Due to the delay caused by the redemption process, my order is now on hold, possibly risking the availability of some items on Amazon. It's frustrating when technical issues affect simple transactions, and I hope these concerns are addressed promptly to prevent similar issues in the future.

I received an email from American Express requesting me to update my personal information for my International Euro Corporate Card. The email asks me to fill out an attached form and submit it along with a copy of my passport or national ID within 30 days. The email provides a link to upload the required documents securely. It assures that the information collected is only for updating my profile and is protected. If I have any questions, I am advised to contact my Programme Administrator or American Express Customer Services. The email includes details about American Express Europe S.A.'s registered office and regulatory information. It ends with a thank you and contact information for further assistance.

I need information about you. Card Art Amex Logo Card number ending in: [redacted] DANIELE BOULAND, Important - Update to your American Express file Reference of your file: CL-1ITOVG Reminder Dear Cardholder, American Express regularly updates customer information to ensure it's complete, accurate, and up to date. This is in compliance with our regulatory obligations as defined by article R [redacted]-12 of the Monetary and Financial Code. We kindly ask you to provide the necessary documents for the update to prevent any potential card issues.

I am Blake Gregory, an American Express cardholder. My recent payment has been deducted from my checking account, but my available credit hasn't been updated due to a hold. I urgently need this resolved as I need to pay my rent. This hold stems from an issue in July with a returned payment due to a banking switch, causing no reason for the current hold. I have a steady monthly income of $5,[redacted] as a mathematics teacher and have been a reliable customer for years without any late payments. I kindly ask American Express to rectify this situation promptly to prevent late fees and maintain a positive payment history with my landlord.

Someone has taken my tax return papers with all my worksheets, including bank and credit card numbers. I had to close all my accounts, including yours. I provided information for an automatic withdrawal, but received a letter stating my account is overdrawn. It seems your payment was debited from the wrong account. I require immediate assistance to resolve this issue. Kindly advise on the next steps to rectify the situation promptly. Thank you. Jae R.

I'm experiencing difficulty navigating your phone system. I require assistance in having my new card shipped to me. Despite your requests for new card details, I have not received the card yet. During my recent conversation with a bluebird representative, I was informed that the updated address was on file. I am looking to speak with a representative or report a stolen card but am unable to do so through the automated options as my new account has not been fully established.

I have been in a nearly two-year dispute with a company after buying an airline ticket at the start of COVID. The company demanded thousands of dollars more to rebook the same ticket, which I couldn't afford. I reached out to the BBB, and they successfully resolved the issue for me. The refund was credited back to my AMEX card, causing a credit on one account. I then contacted AMEX five times in five days to request a balance transfer from the credited account to pay off another account and issue me a check for the remaining balance. Unfortunately, the balance is still stuck in one account, leaving the other with a balance, and the check has not been issued yet.

Recently, I was notified that my account was marked as 30-60 days late unintentionally. The issue arose from a payment problem with my bank. After noticing a returned payment on 10/5 for a charge made on 9/30, I reached out to the bank, and they confirmed no issues with my account. Despite receiving payment reminders from AMEX on 10/10, 10/15, and 10/20, I assumed it was a system glitch as a new user. Suddenly, on 10/26, a credit reporting alert shocked me. Concerned about my credit, I made payments promptly. However, on 10/29, another returned payment notice confused me. Even after multiple payments, I received more notices on 11/3, 11/8, and 11/9. Finally, I learned that my bank only allows debits from the checking account, not savings. This confusion caused my credit score to drop from [redacted] to [redacted]. Despite receiving mixed email notifications, I worked with AMEX and my bank to resolve the issue promptly.

I applied and was approved for the Delta SkyMiles American Express credit card. Unfortunately, a family emergency required me to leave the country for three months. Upon my return, I discovered late payment bills even though I never received the card in the mail. I suspect the card was either not sent out or was stolen. I need assistance in getting a new card issued and having the late payment fees waived due to not receiving the original card.