American Airlines Customer Service Issues

I have been on hold for over an hour now. I work as a CX Loyalty representative with the IATA number [redacted]1. A customer missed their flight due to airline delays yesterday. They opted to rent a car to reach their final destination faster than by flying. I am inquiring if it's possible to take over their ticket and receive a refund for the unused portion of their flight. The airline confirmation code is BKQYQB. The passengers are Susan S. and Paul F. S. They are currently on hold on my other phone line awaiting a resolution.

During a recent flight on Friday, March 3, I traveled from Indianapolis to London. On the second leg of the journey, the transatlantic flight from JFK to London, the seatback entertainment system was non-functional for the entire trip. This meant we had no access to the usual array of television shows/movies usually available during long flights, flight status updates were unavailable, and the wifi system was out of service, preventing us from using our own devices for entertainment. As an AA Advantage member, it's crucial for all travelers on long transatlantic flights to have entertainment options. Unfortunately, this was not the case for our multi-hour flight. I am interested to know how American Airlines plans to address this inconvenience.

I received notice of a flight delay with American Airlines while at the RNO airport. The delay was due to mechanical issues, causing a further delay. The check-in staff mentioned a full refund if I followed the appropriate process. They offered a solution to get me to Dallas that day, but I wouldn't reach my final destination until 4 p.m. the next day. Since I needed to be home that night, I opted to book a seat with United Airlines, costing me $[redacted] plus the original American Airlines ticket price. United Airlines suggested that American Airlines should've rebooked me, but American Airlines refused to do so at the airport. Now, I've completed the refund process online with American Airlines and received a refund confirmation number. I'm requesting a refund for the alternative flight expenses incurred. I prefer flying with American Airlines and intend to apply for their credit card. My preference for an airline is based on reliability, limited delays, and effective customer service. I hope to continue flying with American Airlines. Thank you for your attention.Chris Hall

During a recent flight on Friday, March 3, I flew from Indianapolis to London. On the second leg of my journey, the transatlantic flight from JFK to London, the seatback entertainment system was non-functional throughout the flight. We were unable to access the usual array of television shows and movies typically provided on long flights, the flight status was unavailable, and the Wi-Fi system was also not working, preventing us from using our own devices for entertainment. As an AA Advantage member, it is essential for all travelers on transatlantic flights to have access to entertainment, which was lacking on this multi-hour flight. I would appreciate information from American Airlines on how they plan to compensate for this inconvenience.

I'm a 75-year-old individual who has undergone a traumatic brain injury resulting in the removal of a malignant tumor. Last year, I booked a first-class round-trip ticket that cost $1,[redacted].79. Unfortunately, various family emergencies kept me from utilizing the ticket. When I tried to rebook and use the flexible ticket, I was informed that it had actually expired when it was issued, not on the flight date I had planned. Despite multiple attempts to reach customer service for an extension, the high call volume has made this difficult. I understand it was my mistake and don't expect a free flight, but given the circumstances and the considerable amount I paid for the ticket, I kindly request American Airlines to honor the ticket for a few weeks later than initially intended.

Subject: Complaint Regarding Flight Cancellation and Delay Dear Madam/Sir, I am writing to bring to your attention the issues I faced due to the cancellation and delay of my flight. I had booked 03 tickets with your airline under Booking Reference Number: Galileo 4LB63L, Airline AA/WLIREO. Flight AA292 on May 30th was abruptly cancelled after takeoff and rescheduled for May 31st. Unfortunately, this flight was also cancelled after a 2-hour wait on board. Upon the first cancellation, the interim hotel accommodation provided at Courtyard by Marriott caused confusion as they had not been informed about our stay, leading to unnecessary visits to the airport to rectify the situation. Eventually, accommodation was arranged at 4:30 a.m., causing distress to my family. Similar unprofessionalism was experienced at Radisson when the flight on May 31st was cancelled last minute, causing further inconvenience. The whole ordeal has caused mental stress, impacted professional commitments, and resulted in financial loss. I kindly request your attention to address these issues and compensate for the losses incurred. Thank you for your understanding and cooperation. Best regards, Asgar Khan

I am Malcolm M. Parker requesting assistance for my upcoming travel itinerary. I require handicap assistance through security checks and boarding for flights #[redacted] from Pensacola, FL to Charlotte, NC, followed by flight #[redacted] to Lynchburg, VA. Upon arrival in Lynchburg, VA, I will need assistance to reach luggage claim. On June 11, [redacted], I will need the same assistance for my return journey. I am scheduled to board flight #[redacted] to Charlotte, NC, then transfer to flight #[redacted] back to Pensacola, FL. Thank you in advance for your support.

As a Gold Member, I booked four tickets from DFW to VCE. Two in our group will join us in Philadelphia for the flight to Venice, skipping the Dallas to Philadelphia leg. I just want to ensure there won't be extra checked bag fees. Their reservation was split for boarding in Philadelphia. Their record locator is BLBIVM, with the last name Williams. Thank you for your help.

I have scheduled a trip to Europe for a wedding and business purposes. Originally, I booked all the trip legs together, with the first leg being NYC to Paris. Recently, due to a work trip to Chicago, I had to book a direct flight from O’Hare to JFK to catch my Paris flight. Unfortunately, my O’Hare to JFK flight got canceled last minute, leading to a rebooking with American Airlines but with a layover in Charlotte and arriving at LaGuardia instead of JFK, making me miss my Paris flight. I canceled and received a travel voucher, but I prefer my American points back instead of a voucher. I'm also looking to claim a full refund due to the cancellation and additional compensation per my Chase Sapphire Preferred credit card's features like trip cancellation protection and interruption coverage. Any advice on how to approach the airline and what additional compensations I might be entitled to would be appreciated.

I misplaced my black Bose over-ear wireless headphones on my recent flight AA0106 from JFK to London Heathrow. I sat at seat 25J. Unfortunately, I am unable to submit a lost item form on the AA website. I've tried different browsers without success. I just want to check if my headphones have been found.

My spouse and I got to the airport with a comfortable 2-hour cushion before our flight (AA1969) from CLT to LAX. Unfortunately, the American terminal was severely congested, causing us to miss our flight. It was impossible to avoid missing it. American Customer Service staff stated we should have come 3 hours early, but we were not notified of this by American beforehand. To make it back to our kids, we had to spend $[redacted] on new flights. We are seeking a refund for our missed flights or assistance with the cost of the replacement flight.

We flew with American at the end of April. There were delays in SBA due to fog, causing multiple cancellations for us and about [redacted] others in our group. We switched to an earlier flight but faced further delays. Despite having small children and needing to return home the same day, American provided no solutions when we arrived at SBA airport, leading us to rent a car and book new tickets with Delta. American credited the second leg of our trip but did not compensate for the missed connection on the first leg. We missed our original flight to SFO due to understaffing at the ticket counter, forcing us to drive to our destination. I am requesting an additional credit for the first leg from SBA to DFW.

I have had pleasant experiences flying with American Airlines in the past. I need to cancel my flight with Confirmation # BWR for Thelma from Denpasar to Doha and then from Doha to NY on May 28, [redacted]. These flights were booked through Justfly with a combination of one-way tickets. I have purchased CFAR (cancel for any reason) flight insurance and would like confirmation that my cancellation request has been received. Please confirm by email once you have received this message. Thank you.

On June 19, [redacted], I was on AA flight #[redacted] from Charlotte CLT to Raleigh RDU. Unfortunately, the flight was diverted to Wilmington NC airport due to weather conditions and ultimately canceled because there were no pilots available. I have travel insurance, and they are requesting a statement from AA explaining the reason for the cancellation. Could you please send this information to me via email at [redacted] soon? I appreciate your assistance.

I want to report the inadequate experience during my recent American Airlines trip on June 25th and 26th. I need financial reimbursement for the issues I encountered. On the flight from Chicago to New York with a connection to Boston, my carry-on was forced to be checked, causing delays due to a maintenance issue. The flight was diverted, delayed, and upon landing at LGA, there was no assistance provided for connecting flights. My luggage was lost, leading to confusion and extra costs for accommodation and transportation. After multiple delays and little communication, I finally reached Boston a full day late. The lack of support and extensive delays caused financial and emotional strain. I expect a refund for all additional expenses incurred due to American Airlines' mismanagement. - B. Powell

I am currently on one of your flights that I purchased a ticket for. Unfortunately, I was not allowed to bring my carry-on luggage on board due to it being full, so it had to be checked. Consequently, I am now facing a wait of potentially over an hour at baggage claim despite having paid for my flight. I am kindly requesting a refund of $[redacted] for the inconvenience caused by the inefficient luggage handling process. I believe this compensation is fair given the value of my time spent waiting. If my request is not met, I may need to make several calls to customer service and reconsider booking future flights with your airline, resulting in further costs for both parties. Thank you for your attention to this matter.

I, Vinton Swaby, born on 04/02/[redacted], was overcharged $[redacted] for a flight I didn't receive a refund for. The flight was canceled, and although I was assured I would get my refund, it has not been processed yet. I spent over 24 hours at the airport without being provided a hotel or transportation like other passengers. Instead, I slept on the airport floor with two other individuals. The supervisor at the Chicago airport did not treat me with the same respect as other passengers. Additionally, I had a negative experience with a rude customer assistant at the Charlotte airport who disrespected me in front of other customers. I witnessed her spraying the counter, which was not done for anyone else. I have raised a complaint with the supervisor. Please contact me at [redacted]. I have evidence such as pictures and videos from my flight with booking number HNKVLD.

Subject: Request for Flight Change Due to Unforeseen Circumstances Dear American Airlines, I am reaching out to request a change in my flight due to unforeseeable circumstances that have recently occurred. Regrettably, I will not be able to make it in time for my initially scheduled flight. After researching online, I came across American Airlines' flat tire rule, which seems to be applicable to my situation. The flat tire rule is designed to allow passengers to modify their flights without facing change fees or penalties when faced with unexpected events like a flat tire or other unforeseen delays. Given my current situation, I believe I meet the criteria for this rule and am seeking to adjust my flight accordingly. I acknowledge that flight changes can be intricate, and I am prepared to collaborate with American Airlines to identify a convenient and economical solution. Your assistance in this matter would be greatly valued, and I am grateful for your anticipated understanding and support. Should you need any further details or documentation from me, please feel free to reach out. Thank you for addressing this matter, and I eagerly await your prompt response. Warm regards, L.H.

I sent a certified letter with documents to your Phoenix, AZ office in June [redacted] and it was received by Robin Dahlbeng on 6/16/[redacted]. However, I have not received any response to my inquiries as of today. Barclay Bank recommended I reach out to you for assistance with this matter. My Barclay account's last four numbers are [redacted], and the record locator is BRLCCC for the tickets. I was double-charged for tickets, but I only used 4 tickets for the quantity in our party. Could you please provide further assistance on this issue? Thank you. -John O.

I need assistance with replacing my damaged bag from my recent trip to St. Kitts on June 28, [redacted]. The claim was submitted on July 1, [redacted], with the record locator JFRIIE. Despite not receiving a replacement, I had to return to the US on July 11, [redacted], under record locator SVVDDN, using a carry-on instead of my suitcase. Now, I am in the US, preparing to fly back to St. Kitts on August 11, [redacted], but I am informed that my claim number cannot be located. Please help me resolve this issue. My address in the US is [redacted] Shumart Drive, Snellville, GA [redacted].