Amazon Customer Service Issues

After placing an order for multiple items, the website suddenly went blank, causing me to be logged out. When I attempted to log back in, I was prompted to enter my phone number or email. After entering my phone number and receiving the verification code, I was redirected to a page stating that the website I was trying to access was not part of a certain function. As a result, I am unable to track the packages I have purchased and need to know when they will be delivered so I can be available to receive them.

I bought a SMOOTH SKIN New Bare Fit IPL Permanent Hair Removal home device from Amazon on 21 February [redacted]. The device is not working properly, and I have spent nearly [redacted] Indian Rupees on it. Although the return period has ended, the device is under warranty. I have reached out to customer service multiple times through chat, but they keep providing the same response. I am unsure of the next steps to take regarding this issue. Thank you, Gijo Johny

I recently bought the TechNova X1 smartphone, and sadly, my experience has been unsatisfactory. I had high expectations, but the phone didn't meet them in several important areas. One major problem I faced was with the battery life. Despite what the manufacturer claims, the battery drains too quickly, even with light use. This has been frustrating as I'm always needing to charge it throughout the day. Another letdown is the camera quality. The ads emphasized the phone's advanced camera features, but in reality, the pictures are often blurry, even in good lighting, and the autofocus struggles to focus properly. The user interface is not user-friendly. Navigating through menus and settings is awkward and confusing. The operating system could use a more intuitive design to improve the overall user experience. The build quality is also worrying. The phone feels fragile, and I'm concerned about its durability. Additionally, the screen has a slight discoloration in the corner, which is annoying considering how little time I've had the device. On a positive note, I appreciate the TechNova X1's processing speed - apps open quickly, and multitasking is relatively smooth. However, this isn't enough to make up for the issues I've encountered. Overall, my experience with the TechNova X1 smartphone has been disappointing. The battery life, camera quality, user interface, and build quality have all fallen short of my expectations. I hope the manufacturer considers these criticisms for future improvements.

I am having issues with my recent furniture purchase. The chairs I bought do not match the description provided by the seller. I have followed the seller's instructions to send photos and descriptions of the problems, but the process is taking longer than expected. Despite my efforts, they are now requesting more photos. I feel frustrated as it seems they are not willing to resolve the issue properly. All communication has been through the Amazon app, except for a phone call to the manufacturer, Jennifer Taylor, and correspondence with the seller, Cymax, regarding item #[redacted]-MFB. I hope to get this matter resolved soon.

Your salesperson is rude, doesn't deliver items as promised, and falsely claims delivery. Why isn't my order arriving when the address was provided during booking? When asked, the salesperson is disrespectful, saying I didn't answer the phone. Anyone's phone can be unreachable at times. If you had come home as expected, I would have received my parcel.

I was assisting my disabled sister-in-law with setting up her new Kindle. She was unable to remember the password for her Amazon account to access Prime. In trying to help her, I ended up linking her device to my Amazon account. Unfortunately, I noticed that I was charged for approximately three months of Prime membership, which I neither subscribed to nor used. Surprisingly, she was also charged for the same period. I spent an hour on the phone yesterday trying to resolve this issue by canceling my Prime membership and reinstating hers. I would appreciate it if you could reimburse me for the months I was mistakenly charged, as it seems we were both charged for the same service. Thank you, Rick R.

I recently purchased an air cooler called Casa Copenhagen a week ago. Unfortunately, it arrived in poor condition and was not functioning properly. I opted for a refund but the delivery person assigned to collect the item has not shown up yet. It has been delayed for 7 days, and now the return option is no longer available on Amazon. I am disappointed with this situation as I still need to return the faulty product.

Dear Sir, I recently placed an order for DAMENSCH Men's boxer shorts (pack of 2) in size M under order number [redacted]-[redacted] on August 13th, [redacted]. Unfortunately, upon receipt, I discovered that I was sent the same item but in an XXL size, rendering the product unusable for me. I sought assistance from customer care representative Mr. Aryan, who instructed me to upload a photo with my name via the link provided in the message. I promptly followed these instructions but have not received a favorable response thus far. I kindly request your assistance in cancelling the aforementioned order and facilitating the necessary steps. Best regards, Parmindra Singh

This is the fourth attempt for me to resolve this issue. On 8/8, I placed an order for five Colleen Hoover books. According to the tracking information, they were delivered on 8/12. However, when I returned home a week later, the package from Amazon containing my books was not there. Upon checking with USPS, the status indicated that the package was refused, yet I was home and all other mail was received. I am uncertain if the package was returned to Amazon. If it was, I kindly request that it be redelivered or for a credit to be issued so I can proceed with reordering the books.

Good afternoon, I am reaching out for the second time regarding my Amazon account. I need to log in, but the OTP is being sent to an old cellphone number I no longer have access to. I have suggested customer support send the OTP to my registered email instead, as I can access that. I am unable to call the international number provided due to living in South Africa. It has been 5 days without a response, despite being promised one within 6 hours. I am frustrated as I have a premium Audible account and am unable to resolve this issue. Despite resetting my password, the OTP is still being sent to my old number. Thank you, A.S.

I am currently experiencing difficulties setting up my Amazon Sellers account. I initially set up the wrong type of account and now I am trying to switch to an individual seller account. However, I am unable to do so because my phone number is associated with the professional account I do not want. I cannot change my phone number and the system is not allowing me to proceed with the account I desire due to this issue. It keeps indicating that my number is linked to another account. I am being prompted to complete the registration for the professional account, but I am hesitant as they will charge me the monthly fee. Although they mention it can be refunded, I find this process inconvenient and would like to avoid it. I would appreciate any assistance with resolving this matter. Thank you.

I purchased a pair of headphones from this item: [redacted] on Amazon. After realizing I didn't need them by my mistake, I requested a return. On the past Sunday, August 20, [redacted], at the Whole Foods market located at [redacted] Carlisle Blvd NE, Albuquerque, NM [redacted], I used a machine to scan the return QR code smoothly. I deposited the item into the designated box for returns. Unfortunately, I forgot to retrieve the return receipt printed by the machine. I hope the issue can still be resolved without it. I waited for days expecting the refund to arrive within hours or the next day, but nothing. Upon checking the return status on the Amazon website, I noticed it hadn't even entered the drop-off stage, despite doing so on Sunday. This alarmed me as I waited to receive the money back for the headphones I no longer have. I would appreciate any assistance. The expected refund amount is $25.82.

I am Prodosh Chatterjee residing in Kolkata, West Bengal, and have been a loyal customer of Amazon for the past five years. Amazon has always been my go-to online shopping platform due to its exceptional customer service and delivery before or on the estimated time consistently over the years. However, in the last 3 to 4 months, I have been receiving either defective items or incomplete/missing products like a toolbox, whether it's household items or healthcare products. I am curious if my location in Kolkata is causing issues with Amazon's delivery service. Interestingly, during my recent stay in Delhi for work, I shopped on Amazon and did not encounter any defective items or missing products. I would greatly appreciate any insights or assistance you can provide regarding this matter. Thank you, Prodosh K. Chattopadhyaya [redacted], Regent Estate, 3rd floor, Sulekha, Jadavpur, Kolkata - [redacted]

I purchased Charlie’s hemp oil for my golden retriever on August 17th to help with his seizures. After multiple delays and excuses from customer service, I was informed today that my order, number [redacted], was either returned or lost. As a concerned pet owner, I find this lack of communication and misinformation frustrating. I have experience in the shipping industry and understand the importance of accurate tracking information. I am disappointed by the repeated lies told by customer service representatives regarding the status of my order. I urge someone from the company to contact me at [redacted] to provide a clear explanation of the situation. The supervisor I spoke with today admitted that the package is now considered lost.

Dear Amazon Customer Service, I am writing to address an issue with my recent order. I placed an order (order id-[redacted]-[redacted]) for Adidas Men's Hastewalk M Running Shoes on July 16, [redacted], and it was delivered on July 24, [redacted]. Despite being an Amazon Prime member, I received the wrong pair of shoes in the incorrect size. I initiated a return on August 5, [redacted], for the item, which was successfully picked up. However, I have not yet received my refund. Despite reaching out to multiple customer service representatives, I have not received a satisfactory resolution. As a loyal customer, I trust Amazon to provide excellent customer service and promptly process my refund. I look forward to a positive resolution. Sincerely, Aryan

I recently noticed a charge of $[redacted].94 on my credit card statement for a purchase that I had returned. The transaction is related to an order placed using the account linked to [redacted] Initially, we bought a baby health monitor that turned out to be defective. Following standard procedure, we reported the issue, received a replacement, and sent back the faulty item to a UPS store. Unfortunately, UPS failed to process and track the return properly, leading to its loss. As a result, without prior notification, Amazon billed my credit card for the outstanding balance of $[redacted].94 two months later. I find this situation highly unsatisfactory, and I insist on a full refund of the entire purchase amount without any further delay.

I specified in the delivery instructions that packages should be left at the back door. Unfortunately, the delivery was made at the front of the house, which I cannot access due to being disabled. This is urgent because the front door does not work, and I am unable to go downstairs. I have a clear sign on the front door requesting deliveries to be made at the back due to safety concerns. I am worried that in my absence, the packages will be stolen in my neighborhood. Please contact me as soon as possible since my email is currently not functioning. You can reach me at [redacted].

In November [redacted], I did not receive my Amazon Credit Card. I only discovered this recently when noticing a pending charge. My credit score has been seriously affected, dropping from [redacted] to [redacted] or possibly lower. I am eager to resolve this situation promptly. I am uncertain why I never received the card - was it dispatched, and if so, to what address? I am unsure if it was returned. Please provide me with this information so that I can take the necessary steps to rectify the matter.

Subject: Urgent Issue with Incorrect Product Delivery (Order ID: [redacted]-[redacted]) Dear Amazon Team, I hope this message reaches you in good health. I am Shivendra Rai, a dedicated Amazon customer and Prime member for the past 5 years. I wish to address an ongoing problem with an order. Order ID: [redacted]-[redacted] Upon receiving the mentioned order, I was disappointed to find that the product delivered did not match the one I had originally selected. Despite reaching out through calls and emails to your customer service, the issue remains unresolved. While I acknowledge the item's non-returnable status, I should not be held accountable for an error in the delivery process. Trusting Amazon's renowned customer service, I am hopeful for a swift resolution. I urgently seek your assistance in correcting this mistake as I am unable to utilize the incorrect product. I am eager for the correct item to be delivered or to receive a refund for the erroneous product. Having had positive experiences with Amazon in the past, I have faith in your team's ability to address this matter. As a final resort, I will escalate my concern on social media to ensure a suitable response. Your prompt attention to resolving this issue is greatly appreciated. I anticipate a timely and satisfactory resolution. Thank you for your cooperation. Warm regards, Shivendra Rai

Hello, my order was supposed to be delivered on the 24th, but it has not arrived yet. The current status indicates it will be delivered by the 25th of this month until the 2nd of September. I am frustrated by the delay and tired of waiting. I am considering using other services like Flipkart and Myntra. I would greatly appreciate it if you could provide me with an update on when my order will be delivered. I have been checking regularly for a resolution, but no progress has been made. Please address this issue promptly and deliver my shipment soon. Thank you.