Amazon UK Customer Service Issues

I recently placed an order for a 9-cup stove coffee pot, but I received a 12-cup pot instead, with a damaged box and no instructions included. The product seems used, and when I attempted to make coffee, it did not percolate as expected. I am incredibly disappointed with this purchase from Deals Incorporated Ltd. I tried to call the number on their website, but it was out of service. Can someone assist me with this issue? - Frances E.

I received an email from Royal Mail informing me that my order with No. [redacted]--[redacted] -[redacted], which includes three items, has been taken to a collection point instead of being delivered. There are multiple issues with this situation: 1) The email does not specify which collection point my package is at, causing confusion. 2) I lack any proof that the parcel belongs to me. 3) As a disabled and housebound individual, I have no one available to collect it on my behalf. I am eagerly awaiting your prompt response and resolution to this matter. Thank you.

I have encountered issues with three orders. One for a sofabed costing £[redacted] was refunded to my bank account. Subsequently, I purchased another sofabed amounting to £[redacted].99 once the refund was processed. However, the company claims they owe me £25. The transaction of £[redacted].99 does not appear on my banking app. I am distressed as I feel I have been unfairly charged for two undelivered sofabeds. The first order was placed after the refund of £[redacted] was initiated, and I have proof that I am owed the full amount of £[redacted].99, not just £25. The promised delivery dates have been missed, adding to my frustration and stress.

Hello, On June 1st, I placed an order for the HSLJ1 Scalloped Glass Flower ceiling hanging light. Despite receiving multiple emails from Amazon regarding payment issues, my order was ultimately cancelled. To ensure my daughter still received her birthday gift, I promptly reordered the same item on June 6th. To my surprise, I ended up receiving two separate deliveries of the same item on June 16th and 23rd. I have since reached out for a returns label for the extra light, but the postage remains unpaid. Considering the nature of the item as heavy and delicate, I believe the postage cost should not be my responsibility.

I have had repeated issues with deliveries being left at the front of my house. The driver claims it was "handed to resident" when it was not, despite clear instructions for a safe place. I was home but received no knock or ring of the doorbell, yet the status was updated as delivered. This is unacceptable and needs to be addressed immediately. My property's front is not a safe location for packages. This has occurred twice in the past week, and it is frustrating that Amazon UK lacks a contact phone number for assistance. Please allocate resources to enable customer support via phone considering the profits being made.

I am having trouble accessing my account as I receive a message stating it has been closed. I was informed by Amazon.co.uk that my account was closed due to a high rate of refunds and marketplace claims. I have not made any orders or requested refunds from Amazon.co.uk in over a year. The closure seems to be a mistake as no specific reason was provided. I kindly request that my account be unlocked.

I recently spoke with an Amazon representative who helped me cancel my account due to unauthorized access. I was informed that it could take up to 48 hours to complete the process and that I could create a new account immediately. However, when attempting to do so, I received a message stating I already have an account, causing confusion. Furthermore, I encountered issues with receiving the OTP code to reset my password via email as emails were not coming through. This has left me without an account on Amazon, resulting in the closure of my Amazon Prime membership. As a loyal customer of Amazon for many years, I am extremely disappointed with this situation and request that my Amazon account remains closed. Thank you, Joy P. - TR151DN

I bought books from Amazon UK, but two of the items never arrived. According to the website, they might be lost in the mail, as they only made it to Kent, England, and then there was no further tracking information. The first book is "The QM2 Story" with order number [redacted]-[redacted], and the second book is "The Queen Elizabeth" with order number [redacted]-[redacted]. I've attempted to contact customer service through the website, app, and phone number multiple times, but have been unsuccessful. The system says they do not accept incoming calls or the app is not available in my area. This situation is very frustrating for me. Could you please provide a refund for these two undelivered books? Thank you, M. Whalen

I ordered a book from Amazon UK to Austria for €[redacted], which included postage, VAT, and conversion guarantee. The book arrived damaged, and I have documented all the damaged spots with photos. I initiated the return process and received a return label. Amazon UK is expecting the book back by 03.08.23, but the return postage costs are too high. I have decided to keep the book and cancel the return process, but I can't find where to do this. Additionally, I would like to inquire about getting a refund for the damaged book. Any guidance on how and where I can do this would be greatly appreciated. Thank you, Adam.

I am Thordur J., an Amazon UK customer facing an issue with the Alexa app. I received an email following a lengthy conversation with one of your assistants. In the email, he suggested I request a phone call for further discussion. However, the issue lies in the fact that Iceland's country code, +[redacted], is not listed for phone requests. My phone number is [redacted]. Could you kindly pass this information along to your customer service team? Thank you.

I bought an Apple iPad mini 4 on April 14, [redacted], under Amazon Renewed Guarantee. My order number is [redacted]-[redacted] and it cost £[redacted].20. The battery's capacity is supposed to be over 80% of the original, but it's falling short. The battery life has been decreasing gradually over the past weeks, and the low battery signal no longer appears before the device shuts off unexpectedly. Recently, it turned off with 25% battery still shown. There are also connectivity issues. My 8th generation, 10.2-inch iPad connects with ease to services like Sky Sports and Google, unlike the iPad mini 4. I want to return the iPad mini 4 due to these problems but can't locate Amazon Renewed for Product Support. Could someone assist me in returning this order? Thank you. Dr. Peter Grey

Cancellation Request - Order Number: [redacted] Hello, I placed an order for the Avalaya orange glass/ceramics bead necklace, earrings, and bracelet set for £18.95 last Sunday. I received an email notifying me of a delivery delay and offering the option to cancel. I initially chose to cancel; however, the order eventually arrived, to my delight. Upon reviewing my records, it appears I have not been charged for the item. I prefer not to receive orders without making the corresponding payment. Thank you for your attention to this matter. Best regards, Lynn S.

I accidentally ordered item [redacted][redacted] from Vape Superstore. Despite my attempt to cancel immediately, I was unable to do so in time. I was advised to refuse the item upon delivery to get a refund. The delivery was refused, and I was supposed to receive a refund within 3-5 working days, as of the 29th of June. However, I have not received it yet. I couldn't track the return since I didn't physically return the item. After contacting the seller multiple times, I was informed that Amazon is handling the refund process. I am not concerned about who is responsible; I just want my refund promptly.

Hello, As a user from the UK and an Amazon account holder under the email [redacted], I experienced a breach in my account. This issue resulted in unauthorized orders from Germany on my UK account, leading to the loss of funds. What's concerning is that this breach also exposed sensitive information such as my address. I'm puzzled as to why this situation is connecting me to Germany/Luxembourg without my knowledge. I am keen to understand the security vulnerability in Amazon's systems that enabled this breach. Depending on your explanation, I may have to escalate this matter to the appropriate regulatory body.

I need assistance with a recent purchase issue. I bought an Amazon gift card worth £[redacted] from Morrisons on Saturday morning the 15th. After sending it to my friend, he mentioned it was already used. I assure you that I was the only one who handled the sealed card, and I followed all instructions carefully. I am unsure how this happened unless the card was compromised before being sealed. I am reaching out for help as this situation has caused distress. Thank you in advance for your assistance. Mrs. Irene Mona Jackson P.S. The store directed me to contact you regarding this matter.

Referring to case ref78004 regarding the returned faulty watch under item number [redacted]-[redacted] from Mr. J. Shaw of the Investigations Unit acting on behalf of Mr. S. Murphy at 4 Park Ave, Penistone, Sheffield, S36 6DN. Subject: Unauthorized charges and fraudulent activity on Mr. Murphy's account. To the Management of Amazon, We have recently discovered unauthorized money withdrawals from our client's bank account, conducted by Amazon without proper consent. This constitutes a serious crime of fraud. Mr. Murphy contacted me last week regarding an undelivered parcel where Amazon claimed delivery was made, and now this additional issue suggests a possible problem related to his account. Despite reviewing CCTV footage with the police on the previous matter, there was disrespectful communication towards Mr. Murphy. Upon Mr. Murphy's return of the faulty watch, an email was received confirming its receipt by Royal Mail, which ensured the watch's condition before dispatch. Subsequently, Amazon, without valid payment details on file, unlawfully charged £39.99 from Mr. Murphy's account. This breach of privacy and financial security has been reported as a fraudulent act. Moreover, baseless accusations against Mr. Murphy further exacerbate the situation. We challenge Amazon's baseless claims with no evidence to support them. A prompt refund of the charged amount is expected within 1 day; failure to comply will result in legal action for fraud and negligence of our client's privacy rights after removing his details from your platform. Sincerely, Mr. J. Shaw, Investigations Team & Mr. Murphy's Representative (Reference: South Yorkshire Police and Court Records)

I bought an Echo Studio and was expecting it on 12/7/23, but despite being told it would arrive before 7 pm, it didn't show up. I stayed up until 11 pm as advised that the item was still on its way. Since then, I have been calling to inquire about the delivery but was told to wait until 18/7/23 for a resolution, and now being informed that the issue won't be addressed until 27/7/23, even though I was notified that the item is lost. Amazon has charged me for the product but failed to deliver it, which feels like theft. I want this issue resolved promptly.

Order# [redacted]-[redacted]. I bought a Mountfield SP41 petrol lawnmower on July 11th, but it never arrived. Evri/Hermes informed me that the item seems to be lost. I have tried numerous times to navigate your complicated computer system to either get a replacement or a refund, but it has been unsuccessful. I would like a new lawnmower, but I am unhappy with the idea of having to pay more than the original 1-day Prime deal I had initially purchased.

I previously had an Amazon account attached to the email [redacted], which I've been informed is now closed. I was instructed to contact Customer Services to reopen it, but as I couldn't log in, I couldn't reach out through the Amazon site. I called [redacted]1 today, however, the representative couldn't access the [redacted] account to reopen it, despite it being accepted earlier. I attempted to create a new account with a different email, but couldn't proceed since I don't own a mobile phone. I believe this requirement excludes those without mobiles, which I find unacceptable. My request is to have my original account reinstated, and it would be beneficial to have a direct way to contact Amazon UK in case of login issues.

I previously had an Amazon account registered under [redacted], which is now closed. To reopen it, I was instructed to contact Customer Services. However, I am unable to reach them through the Amazon website because I cannot log in to my closed account. Today, I called [redacted]1 but the representative I spoke to could not assist in reopening the [redacted] account, even though I successfully used that email address and password earlier today. I attempted to create a new account with a different email, but it failed as I don't own a mobile phone. It seems unfair to require a mobile phone for account setup as not everyone has one. I kindly request the reopening of my original account. Additionally, it would be beneficial to have a direct way to contact Amazon UK if login issues arise.