Amazon UK Customer Service Issues

Hello, when will this cover finally be delivered? You have a message from the Amazon seller - DiscountDealsDirect Order number [redacted] Quantity Product Name and ASIN 1 product image Grillman Premium ([redacted].3 cm) BBQ, Heavy Grill Cover for Weber, Brinkmann, Char Broil, etc. tear-resistant, UV & water-resistant ASIN: B0765BJV74 Hello Ralf, Thank you for reaching out to us. I have arranged a replacement for you. I would appreciate it if you could let us know how you will handle this replacement. Your replacement order number: CONSUMER-[redacted]4-[redacted] Expected delivery date for these items: Monday, June 8, [redacted] Estimated shipping date: Saturday, June 6, [redacted] We truly appreciate your business and thank you for the opportunity to make this right. We look forward to serving you again in the future. Thank you, Nikki Has this solved your problem? Yes No Report suspicious activity Amazon Copyright [redacted] Amazon Inc. or affiliates. All rights reserved. Amazon Services Europe S.à r.l. 38 avenue John F. Kennedy L-[redacted] Luxembourg Luxembourg Trade Register Number: B-[redacted] Business license number: [redacted] VAT identification number Luxembourg: LU [redacted]8 Important Note: If you reply to this email, Amazon.com will replace your email address with one provided by Amazon.com to protect your identity, and forward the message on your behalf. To prevent potential fraud, Amazon.com uses filtering technology. Messages that do not pass this filter will not be forwarded. Amazon.com keeps copies of all emails sent and received through this service, including the message you enter here. Amazon.com will use these copies in particular to resolve A-to-z Guarantee claims submitted. By using this service, you agree to this procedure. We want you to shop with confidence when buying products on Amazon.com. Here you will find more information about secure online shopping and our guarantee for safe shopping.

I purchased a Hozelock reel for £[redacted] on August 5th and received it on August 8th, but it arrived faulty. I initiated a return with Amazon, printed the label, and discovered the return cost would be around £20 to £30 due to its weight of 35kg. I believe I should not have to bear this cost as the fault was not mine. Additionally, I noticed the day after my purchase that the price had dropped by £21. I have been a loyal customer to Amazon for many years, with over 60 purchases, and I have generally been satisfied except for these two issues (return cost and price reduction). I think it would be fair for Amazon to either arrange a free collection of the faulty item or honor the reduced price at the time of my order. I feel disappointed with the customer service in this situation and would appreciate your thoughts on this matter.

I am a senior citizen and not used to the Internet. Yesterday, while trying to sell a book on Amazon for the first time, I inadvertently made a purchase that will cost £[redacted]. This payment is pending in my bank account and I received an email from the Seller's department about it. I am confused as I only intended to sell a book; this was a mistake. I need this accidental purchase stopped to avoid financial strain, as I won't be able to pay my bills. I have been a loyal customer for years and have had difficulty reaching the Amazon Selling department for help. Please assist me in resolving this issue to ease my stress. Thank you.

I have encountered issues with missing packages and fear I might be scammed as I await the delivery of my recent order for 4 black facemasks. This follows two previous missing items, a fiberoptic lamp and a crucifix chain, which were promised to be resent but never arrived. This situation has made me hesitant to trust Amazon as a reliable company for future orders. Although I have had smooth transactions in the past, I seek reassurance and a resolution to restore my confidence. Please contact me promptly to address these concerns, as I am feeling anxious about the pending deliveries. I can be reached at any time via phone at [redacted]6 or email at [redacted] I await a response to regain my trust in your services. Thank you, Matthew Brocklehurst.

Dear Customer Service, I recently received an apology from your affiliate company regarding a significantly delayed delivery. However, I was informed that a refund would only be issued if I retracted my previous feedback comments. The message from OUITEK UK raises concerns about the impact of negative feedback on their store and business, linking it to potential loss of income and affecting their workers' salaries. Could you please confirm if this reflects Amazon's policy and if withdrawing feedback is the only way to receive a refund? Thank you.

Hello, I purchased an Intex swimming pool along with some other swimming gadgets on May 19, [redacted]. Due to the weather conditions in May and June, we were unable to assemble the pool. Recently, after assembling it, we discovered that the pool has a leak, requiring daily refilling. I checked my order history online and saw that my return window is still valid. I requested a return and refund, sent the items back, and paid £40 for shipping in two separate packages. I received an email from Amazon stating that I had sent the wrong item and they would be discarding the return. This is confusing to me. My return receipt clearly indicates that I returned the Intex 28202UK 10FT X 30IN Metal pool. I have the tracking receipt showing that the item was signed for upon delivery. I would appreciate a solution to this issue as I don't want to lose a significant amount of money on an item that is faulty. Regards, Imelda

I had a delivery scheduled from Amazon Fresh/Now tonight between 7-9pm. Upon the driver's approach, I checked the tracker and noticed he parked nearby but didn't attempt the delivery. After about 20 minutes, he left. I missed a message from customer service and tried the 'online call back service,' but it was unavailable. I tried to locate the driver based on the GPS data but couldn't find him and there was no attempt to contact us through the intercom. I could only contact anyone through email since the site mentioned my phone was 'blocked,' which I'm unsure about. I expect a refund for this experience, as it's the third time a delivery issue like this has occurred. While I appreciate Amazon's options, the lack of reliability and responsiveness is becoming a concern compared to other delivery services.

I am a big fan of Amazon, but recently, I have been disappointed with my recent orders. I purchased a Norstar BioMagnetics NS290 Magnetic Mini Mattress Pad from SuperfoodUK for £61.43. It was supposed to arrive on the 8th of August, but it hasn't. Despite reaching out to them twice, I haven't received any response. Additionally, I bought a Health Pillow Case with 42 magnets from Turmalinas for £20.00. The item in the ad was a pillow, but it turned out to be a Pillowcase. When I tried to stuff a pillow inside, I found that the zip was only 8 inches long, making it impossible to fit a proper pillow. I contacted the company twice with no response and noticed they do not accept returns. This violates Trading Standards as the product is not as described. I appreciate Amazon's service, but incidents like these are frustrating and should be addressed promptly. I am requesting a full refund for both items. Thank you.

Hello, I would like to bring to your attention that my last successful login to my seller account, [redacted], was on August 13, [redacted]. Subsequently, on September 30, [redacted], I received a message in the Message Center stating, "Your Selling on Amazon payment account Funds: Action Required..." I had an amount exceeding £1,[redacted] in my account for payment. I am eager to provide my account details for the payment of the funds earned on your website, amazon.co.uk, from my closed seller account. I maintained a [redacted]% positive feedback as a seller. Unfortunately, due to an accident that led to hospitalization, I was unable to log in during that time. Upon attempting to log in on August 18, [redacted], I discovered that my account had been closed by the Amazon system. Regrettably, I am unable to access any contact form on the website to provide the necessary payment details. Despite reaching out through chat, the links provided only lead me to a particular page, as shown in the attachment. Could you kindly guide me to the service department responsible for seller accounts? I am looking to withdraw the funds rightfully earned on your platform, particularly considering I covered shipping costs personally. I exclusively sold under AD-MSCF1 from [redacted] to [redacted]. I am concerned about the current status of the funds I accumulated and am eager to retrieve them. Please respond via email at [redacted], as I am unable to access any CASE information due to restricted account access. I appreciate your prompt assistance and response. Thank you, LG Poland

My Amazon account was hacked in the US about a month ago. Amazon contacted me to notify me and suspended my account. However, this caused me to lose the use of my Echo Show 5. I reached out to Amazon, and they explained the situation, assuring me that my account should be restored within 24 hours. Unfortunately, this did not happen, and despite multiple attempts to reconnect my Echo Show, I have been unsuccessful. I even considered buying a new device to create a new account, but I faced obstacles since my phone number was already linked to the compromised account. I would appreciate it if someone from Amazon could reach out to assist me in resolving this issue. Thank you for your help. Eddie M.

I did not purchase this item and I will be very annoyed if I am charged for it when I have already informed you that I do not own it. Please identify the individual who bought it and charge them, not me. Thank you. Vivienne Lynch Subject: FW: Your Amazon.co.uk Query with Shamiel P Importance: High Hi, I'm forwarding the email I received regarding this issue. I want to clarify that I did not buy the iPhone mentioned, nor do I live in the area it was sent to, or use Apple products. I believe this item was stolen, and I should not be held responsible. Thank you, Vivienne Lynch Subject: Your Amazon.co.uk Query with Shamiel P Dear Mrs. Lynch, I regret the inconvenience with order #[redacted]-[redacted]. I have removed the return requirement for the New Apple iPhone SE (64GB) - (PRODUCT)RED, and you will not be charged for an item you did not order. We value your feedback to improve our service. Thank you, Shamiel P. Amazon.co.uk

I have been trying to contact you but with no success. I bought some glasses that don't work for me and need to return them. I received a barcode by email to put on the package, but I don't have a printer. Can you provide me with a return address or suggest an alternative? The [redacted] phone number is no longer active. My email is [redacted] Thank you. - Shirley C.

I am having issues with my two-step verification not sending texts to my phone, which is preventing me from placing orders. I would like to proceed with my order once this issue is resolved by either having the verification text sent to my landline or by disabling the two-step verification altogether. I tried reaching out to Amazon on Facebook, but they directed me to the same help page without addressing my problem. I am unable to resolve this since I cannot access my account. Any assistance would be greatly appreciated. Thank you.

I ordered an item on 23.06.20, received it faulty, and requested a return. The return was authorized on 28.06.20, and I shipped it via Royal Mail Express48 on 30.06.20 for £13.14. The notice board was defective and cost me £67.89 + return postage, totaling £81.03. Despite being told it would take 1 to 2 weeks, it has been over two months since the return was initiated. I've tried using the Chat system to no avail. Please prioritize a resolution - I seek the £81.03 refund promptly. I value our relationship as a longstanding customer and hope for a swift and satisfactory resolution. Thank you, K. Metcalf.

I bought a treadmill from Amazon with Order #[redacted]-[redacted] on December 19, [redacted]. The treadmill was delivered at the end of December. I traveled abroad in early January [redacted] and returned in mid-February. The treadmill was assembled in March after I came back. I have been using the treadmill for about 1 hour a week. Recently, I noticed that the motor slows down intermittently and might be faulty. I have emailed my complaint to [redacted], [redacted], and [redacted] but haven't received a response from Amazon. I need advice on what to do next.

Yesterday, my husband downloaded Stoneblood Saga to his iPad, but it has frozen. We returned the book from his account, but the issue persists. After fixing his Kindle reader password, the book is still frozen. We attempted to remove it using our desktop computer but faced difficulty with the password. Amazon requested the last three digits of an old bank card, which we don't have as the card was replaced. Can you assist in resolving this? Thank you, Joan V. for James V.

Please close my Amazon UK account immediately as there is fraudulent activity. I received an email indicating someone is attempting to make a purchase using my bank details and Amazon account. Kindly block any unauthorized transactions and cancel my account. Thank you. - Helmut

I am looking to cancel what I believe is a subscription for the product Yumove by Lintbels through Amazon. We no longer need it and received an unexpected delivery on September 20th this year. I have tried contacting customer service through Amazon but cannot locate the order in my account. When I reached out to Lintbels, they directed me back to Amazon for assistance since the purchase was made on their platform. Unable to find a contact number, I am trying to resolve this issue here. I am hoping to cancel the product and return it for a refund if I can obtain the necessary address. Thank you, B. Roberts.

I would like to inquire about the status of the rejected delivery by Hermes for the HP Cartridge ordered under Invoice No. AEU-INV-GB-2[redacted]01 on September 15th. We were instructed to refuse the delivery as cancelling wasn't an option at that point. Has the package been returned, and is the reimbursement of £23.49 being processed as well? Regarding our Amazon account, we haven't been receiving the confirmation emails for logging in. Could you please remove the necessity for confirmation from our accounts promptly? If this is not done, we'll have to proceed with closing both Norman Macdonald's account ([redacted]) and Eleanor Macdonald's account ([redacted]).

I received an automated call from someone claiming to be from Amazon stating that my Amazon Prime subscription would be charged to my credit card. I was instructed to press '1' to unsubscribe but the call disconnected after I did so. I double-check my Amazon purchases to avoid Prime membership, so I'm unsure why this has occurred. I would like any membership to Amazon Prime to be removed from my account.