Amazon UK Customer Service Issues

I am experiencing some issues with my Amazon Visa account. Last October/November, there seemed to be a problem with it, as both Pogo and Amazon blamed each other. Due to the confusion, I eventually gave up trying to resolve the matter. However, recently I received a message from Amazon stating that my account has been interfered with. This is puzzling to me as I never received confirmation that my initial payment was received, nor was I charged the £[redacted] fee that was claimed. Subsequently, there were four charges of £7.99 each, and then nothing until now when they mentioned closing my account. As a 90-year-old pensioner, it is distressing for me to have this money situation unresolved.

Amazon informed me that they did not have my membership details or receive my £[redacted] fee. Despite this, I started getting monthly fees of £7.99 four times. When I contacted them, they still denied my membership status. After multiple discussions, I realized I was wasting my time. I am an elderly pensioner of 90 years old, and I regret not persisting further. Recently, I received an email stating my account was tampered with and will be closed. Though they previously denied my membership and didn't provide me with an account number or any service for 8 months, they are now acknowledging my membership. Since I haven't utilized the service and lost trust in them, I seek a refund. Please refund my money as I no longer have faith in their services. Thank you - Dolly

I have noticed that £3.99 was deducted from my Tesco Credit Card instead of my Halifax account for my Amazon music subscription. Since February [redacted], you have been debiting the correct amount from my Halifax account. Recently, I closed my Halifax account and switched to Nationwide. Do I need to set up a new direct debit with you for the correct account? I did not authorize the deduction from my Tesco Credit Card, and I would appreciate an explanation for this error. Please contact me at my email address, [redacted]

I received a Boccia titanium watch as a birthday gift from my husband last August. He ordered it in early August, and I wore it regularly. However, in December, it began losing time. I had the battery checked in January, and despite replacing it, the watch continued to lose time. Due to lockdown restrictions, I was unable to address the issue until now when I took it back to the repair shop on July 10th. They confirmed the battery is fine, indicating an issue with the watch itself. As it's under a year old, I believe it should still be under warranty. I am reluctant to pay the estimated £85 to £[redacted] for servicing. I am requesting a refund for this watch due to the persistent problem. My husband cannot recall if he purchased it using our home email [redacted], or his work email [redacted] Would you please check your records for this information? Thank you.

Amazon has been deducting money from my bank account since March without my authorization. They claimed it was for Prime, a service I am unfamiliar with. After contacting them via chat, a lady assured me the charges would be canceled and refunded. Although they refunded £7.99 three times, they continued to debit my account in June with 2 x £7.99 charges. Customer service representatives, including Jacqui, Jithu, and Hafsa, failed to resolve the issue. Barclays is unable to prevent these unauthorized charges. Despite my various attempts to reach out through phone calls, emails, and even a letter, the problem persists. I feel helpless in this situation and seek assistance to stop these deductions related to Prime, which I never signed up for.

Order number [redacted]: I recently received six chairs that were all defective. Hermes picked them up last Friday. The courier seemed unsure as each chair had the same barcode but different codes marked 1 of 6, 2 of 6, etc. Due to this issue, I had to order and pay for new ones, resulting in a loss of over £[redacted]. In addition, three other chairs I ordered were also faulty but were efficiently picked up by another Hermes courier, and a refund was processed on the same day. I kindly request the sellers to refund me for the six defective chairs promptly, as I am facing financial strain and running on an overdraft due to these circumstances.

Hello, I wanted to share that my Amazon account has been blocked for a week now despite my efforts to provide all the necessary documents multiple times. Each email response from Amazon either points out something is wrong without specifics or claims I am emailing from an incorrect address, even though it is the only one associated with my Amazon account. I called a few days ago, and was assured that the security team would reach out within 24 hours, but alas, no contact has been made. Upon trying to call again, it seems they may be hindering my calls as there are continuous technical difficulties. If possible, could you assist me with resolving this issue? I assure you, I have not engaged in any illegal activity, and the credit card in question is rightfully mine. My intention was simply to purchase gift cards and monitor foreign currency exchange rates. Thank you for your attention to this matter. Best regards, P.B.

I have had three Amazon accounts in the past, using emails [redacted], [redacted], and [redacted] I noticed charges for Amazon Prime on an account I did not subscribe to and asked to close the account linked to yahoo mail. Surprisingly, the system closed the gmail account instead. I had a refund pending for an item I returned through the gmail account, regarding order [redacted]-[redacted]. I received an email confirming my claim but have not heard back since. I am concerned about losing the £53.99 refund and the £20 I spent to return the item, as I trusted Amazon's A-to-Z Guarantee. I am eager for my refund to be processed promptly. Thank you. - Jonathan A.

Dear Sir/Madam, I am reaching out about the delivery drivers in the West Yorkshire Area. I have been receiving orders meant for Horsley at 1 Walker Acre House, School Lane, Addingham, Nr Ilkley, wrongly delivered to my house named Rishworth Walker Acre. Despite clear signage, the drivers continue to deliver to the wrong address without checking properly. As a former delivery driver myself, I find this frustrating. I kindly request information on your delivery company/drivers as I intend to address this issue directly with them. Your assistance in resolving this matter would be greatly appreciated. Thank you for your attention to this concern. Best regards, D Rishworth

I placed an order expecting delivery on the 18th from Warrington. Despite staying home all day, I received notice of a delay at 8:30 pm, stating it should have arrived by 8:00 pm. The distance from Warrington to my house is only 20 miles, yet now I'm informed it may not arrive until the 22nd. As vulnerable pensioners, relying on Amazon for convenience, this level of service is disappointing. Having waited in all day yesterday and today, our plans have been disrupted. Your prompt attention is appreciated.

I have decided to cancel my Amazon account effective immediately. I placed an order (Order #[redacted]-[redacted]) recently with the expectation of a timely delivery. However, upon payment, the order was marked as dispatched, and I was informed of a delivery date between September 1st and 18th. This lengthy timescale is unacceptable. Despite my attempts to cancel since it has only been marked as dispatched and not actually delivered, I am unable to do so through the website's system. The lack of a direct contact option makes it challenging to address such issues. Due to this frustrating experience, I will refrain from making future purchases from Amazon. Transparency regarding estimated dispatch times is crucial for informed consumer decisions. For instance, receiving an outdoor summer bench mat in Autumn is not practical.

I have been attempting to reach a representative, but the listed phone numbers are no longer in service, which is quite frustrating. Recently, I received a call on my landline from an individual claiming to be from Amazon. He mentioned that my account had been mistakenly charged for a one-year Prime subscription and insisted I needed to use my computer for a refund. Feeling uneasy about the situation, I informed him I would contact Amazon directly regarding any subscription issues. The caller abruptly hung up. The suspicious number he called from, [redacted][redacted], turned out to be non-existent. I am concerned that this could be a scam utilizing Amazon's name to gain access to personal information. Please investigate to ensure my account has not been charged for a one-year Prime subscription and provide confirmation via email at [redacted] Thank you, Doris R. 1 The Waterfront NG31 6QQ

I recently ordered a Fallen Fruits garden mirror but faced a delay of about 2 weeks in delivery due to an incorrect address provided to Hermes. After my daughter helped them with the correct address, the mirrored arrived last week; unfortunately, it was delivered broken. I contacted Amazon and they arranged a refund to my account. However, now I am being told to return the broken mirror to avoid additional charges. Despite explaining the danger of handling the mirror with shattered glass, I received an email insisting on the return. I am disappointed with this experience and wish I had never purchased the mirror. - Ann Minshull

There is a fraudulent scheme going on involving Amazon. I recently got an automated call purporting to be Amazon, mentioning a £[redacted] charge on my card for an iPhone and instructed me to press '1' if it was correct, which I did. Subsequently, I engaged in a lengthy conversation about identity theft and was asked to assist in catching the culprit using my account. They provided names, a phone number that I called back, and requested I deposit a £[redacted] "cheque" into my bank account for further transactions to trace the scammer. After receiving the email with the 'cheque', I grew suspicious and confronted them about the unusual situation. Realizing it was a deceptive ploy, they reacted angrily and terminated the call.

I mistakenly ordered two of the same books, and both remain unopened. I had thought one was canceled after ordering one on Prime and joining the free trial, but it seems not. I'd like a refund for the Marketplace order. I contacted before finalizing the order when I noticed the error, but it hasn't been resolved. I also have a spare Prime voucher to use but don't know how to do it. It was challenging to speak with a person instead of a robot. Disengaging from Prime on August 11th to use the voucher is a concern. I simply want to use the voucher after the trial ends. How can I return the extra book? It's been difficult to reach you, so I might not bother in the future. Elizabeth M.

I was expecting two Amazon deliveries on July 26, [redacted]. One arrived around 4:00 PM as expected. The other was delayed, and I was informed via email at 8:19 AM on the same day. Amazon mentioned they are working on delivering the item promptly and their carrier would contact me to arrange a convenient time once the item reaches my area. According to Amazon's website, the package reached the final delivery station in Norwich, GB, on July 26 at 8:50 PM. Despite this, I have not received any further updates. When I tried to contact Amazon at 0[redacted], I was informed that customer services are no longer available at that number. The website amazon.co.uk/contactus only provided irrelevant options and no direct way to reach Amazon. I might wait to see if the package gets closer to my location, but having to remain home all day like I did yesterday is not ideal. Could Amazon honor their promise of arranging a convenient delivery time in advance, such as tomorrow between 10 AM and 11 AM? This situation undermines Amazon's 'next day' delivery service, as this is not the first time they have failed me in this regard.

On Friday, July 24th, I bought a new HP laptop directly from HP's website. Unfortunately, on Sunday, July 26th, I received a poorly refurbished secondhand laptop instead. After contacting Amazon, I was promised a call back within 24 hours but received no response. I followed up the next day, speaking to a U.S. agent who wasn't very helpful. Despite multiple attempts and promises, including a call back that never happened, I was informed that due to the item coming from Amazon EU, a refund was the only option since it was considered secondhand. The agent acknowledged the mistake in the advertisement and the inability to provide the correct item due to being sold out. Even though a similar laptop is still being advertised, I was only offered a refund, despite suggesting an exchange and offering to contribute towards a more expensive model. I urge Amazon to fulfill the original order for a new HP laptop with i3 processor, 8GB RAM, and 128GB SSD storage, or provide a comparable model without compromising on specifications.

I recently received a damaged item from the seller and the response was not satisfactory. Here is the message I received: Amazon Seller: mfm - Musiker für Musiker Order ID: [redacted]-[redacted] Product: 1 x Aquarian Texture Coated 14 Inch (ASIN: B0002E2SWC) The seller mentioned that resending the item is not feasible due to shipping costs. They advised contacting Amazon for a refund. Thank you, MfM

I was glad to finally connect with an AO agent who assisted me in navigating their app to track my upcoming delivery. The app indicates that my order should be arriving tomorrow, the 1st of August, which was confirmed by the agent. Despite multiple emails since Tuesday the 28th of July, only one response was received saying my order was dispatched. I am still patiently waiting for my Beko fridge freezer. At this point, I am eager for confirmation that the delivery will indeed be tomorrow as promised. The delay has caused me significant distress and has impacted my health. I kindly request confirmation for the delivery date of the 1st of August. Thank you, Marjory. Stay safe and healthy.

I recently opened an account and purchased a £25 gift card to be sent via email. Thank you for sending it promptly. Trying to send another gift card of the same value to the same person led to my account being locked due to suspicion of a fraudulent transaction. Despite my attempt to explain, I received a request for proof of ownership of the credit card used. However, my limited computer skills make it difficult for me to provide the required documentation. I am hoping to resolve this matter through email or phone communication to ensure I can access your services in the future, even though I am unsure about sending the second gift card at this point.