Amazon Canada Customer Service Issues

I received a package with several items I ordered, but unfortunately, one item is missing. Although listed on the site and invoice, it wasn't included in the delivered package marked as complete. It's been less than 24 hours since it arrived. I tried reaching out through Amazon customer service but found the Click2Call and Live Chat options constantly unavailable. The page provides no other solutions. I'd like assurance of prompt Amazon contact before reaching out to the seller, unsure if they control shipping. I'm hoping for a refund or for the missing item to be resent without extra fees. Thank you.

Hello. I live in the UK and frequently use Amazon.ca to send gifts to my family in Terrace Bay, Ontario P0T2W0. Recently, a gift for my niece was not delivered and instead seems to have been rerouted for collection at a depot. I am disappointed as I was not informed about this change, even though Amazon.ca has all my contact information. I have a Prime subscription that I plan to cancel due to this issue. I would appreciate it if someone could explain to me what went wrong with this delivery and help me understand the situation. Thank you. -Sincerely, LJ Note: Being in the UK, I do not have a Canadian or US phone number. You can reach me via email at [redacted] or at +44(0)[redacted].

On October 7th, I placed order number [redacted]-[redacted]. Shortly after, I received an email stating that my payment was declined. On the 8th, I placed a second order for the same item, a CD/DVD drive, with the number [redacted]-[redacted]. It wasn't until October 18th that both orders arrived. Since I only needed one, I decided to return the duplicate. Surprisingly, I was charged $13 for the return, even though I did not intend to receive two devices. The second order was placed only due to the initial payment decline notification. I am requesting a full refund for the second device as I wouldn't have ordered it otherwise. Both payments were charged to my credit card. -Solange P.

Regarding my recent order [redacted], I am disappointed to report that two out of three items were not delivered. One item was marked for return even though I never received it, while the other was labeled undeliverable. I missed both of these items. In addition, I was charged for two sets of tire chains but only credited for one set. I have not received the two sets of tire chains or a proper refund. I have been out of town on vacation, which delayed my ability to address this issue sooner. This situation is frustrating. I would like the two sets of tire chains I purchased to be sent to my address, and I expect a refund for the correct amount I paid in August. Thank you, Peter

Hello, I recently opened an account with your company and made multiple high-priced orders, which seems to have flagged my account. I have contacted customer service multiple times today, providing my bank details, a copy of my photo ID, and a screenshot of my verified.me account. Despite submitting all required information, my account remains locked. I expected a resolution within 48 hours, but have only received more messages about my account being on hold. I updated my billing information to match my Amazon account, yet the issue persists. The first package should have arrived today, but I haven't received it or been able to track it due to using a different device. Despite providing ample proof of my purchases, my account remains inaccessible. I am disappointed with this experience and urge for a swift resolution or at least an update on my orders. Thank you for assisting me promptly.

I need assistance with two issues. First, I ordered two Corelle luncheon plates that were returned in one box and now being charged for one plate. The company claims they should have been returned separately, but I wasn't informed about this. I'm seeking a credit to my card promptly. Second, I ordered a dog door under warranty for replacement parts, but I was billed for the entire door system twice erroneously. Despite returning the unnecessary items, I'm facing additional charges for two more doors that I did not request. I urge the removal of these charges. As a long-time Amazon customer, I appreciate the convenience it offers, especially during Covid, but these billing errors are causing me frustration. I do not need multiple dog doors as I only have one front door. - Dale Burgess

I purchased a Reese Towpower [redacted] Class IV Custom-Fit Hitch with 2" Square Receiver Opening. The tracking information indicates a delay in delivery by Purolator. The latest update shows the package departing from a carrier facility in Richmond, BC. As of now, the delivery date has passed, and I was expecting to receive the item on the 28th of October. The package has been in transit since it left an Amazon facility in Hillsboro, Oregon. I appreciate any guidance on how to proceed from here.

I have noticed that I was charged twice for my monthly subscription on October 28, [redacted]. A charge of $13.64 was made and then another $13.64 charge appeared on the same day. Additionally, I have also been charged $4.19 on both October 2 and 12. Can you provide some clarity on these charges? Lately, I have observed more frequent charges, leading me to consider canceling my membership. Thank you. - P. M.

I recently sent an Amazon package to my son in Halifax, containing an Eddie Bauer comforter. I received a notice from the courier company stating that the package had arrived, but my son did not receive it. I reached out to the courier, Intelcom, and they accepted responsibility for the missing package and stated that they would reimburse me. They advised me to contact Amazon and inform them of the situation, asking Amazon to reach out to Intelcom if needed. I have been charged for the undelivered package and am hopeful to receive a refund.

I purchased a Charge 3 watch strap a few months back and received it, thank you. Recently, I noticed a monthly charge of $8.87 for Amazon Prime on my bill. I did not intend to sign up for Amazon Prime as I rarely use Amazon, only making a one-time purchase for the watch strap. Please remove the Prime membership from my account and confirm via email. I am currently in Mexico for half a year and cannot be reached at my Canadian phone number. Kindly contact me only via my email, [redacted] I would appreciate a prompt resolution and a refund of the Prime fees to my credit card. Thank you.

I am awaiting my order that was supposed to be delivered on October 25th. The courier did not deliver the package to the correct place. I was informed over the phone that there was an attempted delivery because the business was closed. However, the address is a residential one, proving it was not the correct location. I have contacted your company at least 5 times, and I still have not received my refund. This was for a gift, and I had to purchase something else. I no longer need the order. Since the delivery date has long passed, and according to your policy (as I was told), the refund should have been processed automatically after 3 attempts. On October 25th, my order was delivered to the wrong address. I was told to wait until the 29th, then the 2nd, then the 3rd, then the 4th, then the 5th, and today I was told to wait until the 9th! I paid for this order for nothing! I have not received it even though it was placed 15 days ago. I want my refund! There is no point in delivering the item to me now as I no longer need it. Please stop trying to keep the item and return my money!

I am waiting for my order that was supposed to be delivered on October 25th. The driver keeps delivering the package to the wrong address. I was told over the phone that there was an attempted delivery because the business was closed. The issue is that the address is for a house, showing that it's not the correct location. I have reached out to you at least 5 times and I still have not received my refund. It was meant to be a gift, and I had to buy something else. I no longer need the order. Since the delivery date has long passed and as per your policy (as I was told) the refund should have been automatic after 3 attempts. On October 25th, my order was delivered to the wrong address. I was told to wait until the 29th, then the 2nd, then the 3rd, then the 4th, then the 5th, and today I was told to wait until the 9th! I paid for this order for no reason!!! I haven't received it even though my order was placed 15 days ago. I want my refund! It's pointless to deliver this item to me now as I no longer need it, so please stop trying to keep the item and give me back my money!

I received a troubling message today from seller ALEKO Products stating that due to Canadian regulations, the wooden product I purchased cannot be shipped to me as they are based in the USA. They mentioned issuing a refund of $[redacted].81, but I am uncertain about the $50 Amazon Gift Card I used. This upsetting situation has left my son disappointed as he has been eagerly waiting for the sauna for months. It is frustrating that Amazon.ca allowed the sale without specifying shipping restrictions to Canada.

I canceled my order shortly after purchasing it because my spouse had already bought it. The cancellation was confirmed, and the money was deducted from my account, but I have not yet received a refund to my Visa debit card with RBC bank. This occurred on November 9th. Order Information and Cancellation Message: Regarding the cancellation request for order #[redacted]-[redacted], the following item was successfully canceled: Joypad Controller Compatible with Switch Controller Joy-Pads with Grip Hand, Switch Controllers Supports Wake-up Function (Blue and Green) I can provide proof from my bank if needed. I am eager to receive my refund promptly. I appreciate your attention to this matter and am surprised that the refund has not been processed two days after cancellation. Best regards, Dave S.

I ordered six bottles but received one package with only three bottles inside. After contacting Vita Shop, I was informed that the order was split into two packages to avoid extra customs charges. I am still waiting for the second package, which was due by Nov-09. Could you please confirm if the second package has been shipped or if there was an oversight? I would appreciate an update on when it is expected to arrive. The original invoice number is CA1AA7G9BKMI dated October 18, [redacted], for $[redacted].14. Thank you for your assistance in resolving this issue. Sincerely, Chau Do

I ordered six bottles but only received a package with three bottles inside. Vita Shop split the order into two packages to avoid customs charges, according to Juliana's email. The second package is still pending, causing a delay past the expected Nov-09 delivery date. I am missing three bottles and have not received them yet. Can you please confirm if the second package has been shipped or if there was an oversight on VitaShop's end? When can I expect the second package to arrive? The original invoice number is CA1AA7G9BKMI dated 18 October [redacted] for $[redacted].14. Thank you for your assistance. Sincerely, C.D.

Tracking Number: DCM[redacted]30 I am extremely frustrated with the delivery of my Amazon purchase by Purolator. My package was supposed to be delivered to Stone Mills in Ontario, but somehow it ended up in Ville St. Laurent in Quebec. Despite my numerous complaints to Amazon about Purolator's poor delivery service, the issue persists. It's disappointing to see Amazon still using them. I might have to reconsider buying from Amazon in the future if this continues. Purolator's delivery tracking shows the package bouncing between Quebec and Ontario, with no sign of reaching its intended destination. It's truly frustrating to experience this level of incompetence.

An order was placed on Nov 10th with confirmation number [redacted]-[redacted]. The issue arose after being told it was placed on Nov 10th by a supervisor, but the delivery status indicated Saturday, Nov 13th. After speaking with an agent about Prime membership delivery options, the agent rescheduled items without my consent. The supervisor acknowledged the mistake, apologized, and mentioned coaching the agent. Unfortunately, the delivery couldn't be reverted to Saturday, promising Sunday delivery between 6am-8pm. Despite being up since 5am, there's no update on the delivery. Meanwhile, items ordered on the 12th and 13th are out for delivery. I was informed they need to reach Winnipeg before being passed to the Amazon delivery driver, but they left the facility on Thursday. As a loyal customer for seven years and a Prime member, I am incredibly frustrated. I seek a supervisor callback regarding this issue at [redacted], requesting a credit equivalent to the amount spent on the items due to the inconvenience and lack of clarity. If not resolved, I will cancel my Prime membership and refrain from future Amazon purchases, turning to local shops instead.

I wanted to express my frustration with Amazon.ca regarding my recent order #[redacted]-[redacted]. I made the purchase on November 12, [redacted], with a guaranteed delivery date of Sunday, November 14. Checking the shipment status on Saturday, November 13, I saw multiple updates showing the package moving between facilities in Ontario and British Columbia. I anticipated receiving the parcel by 8:00 p.m. on the guaranteed date. However, to my disappointment, the expected delivery date changed to November 15 - 16, with a note apologizing for the delay. This delay contradicts the benefits of my Amazon Prime membership, especially when this isn't the first time I've encountered such issues. It's frustrating to have to search for contact information each time there's a problem. In a previous incident, my package was canceled on the scheduled delivery day, leaving me unimpressed. I am eagerly awaiting a prompt response addressing this situation.

I received the following message: Hello, Thank you for your prompt reply. We have carefully reviewed the details you submitted regarding your VISA payment ending in [redacted]. Unfortunately, we were unable to confirm the ownership due to missing crucial information such as name, address, phone number, and transactional specifics. As a result, your account remains temporarily suspended. To resolve this matter, kindly log in to your Amazon account and follow the on-screen instructions provided. When submitting documents for payment method verification, ensure that all essential details like name, address, payment type, and relevant transaction particulars are clearly visible while safeguarding sensitive information. For security reasons, please only reveal the last four digits of your payment method. Please furnish the required information promptly so we can swiftly verify the payment and reinstate full access to your account. Best regards, Account Specialist Amazon.ca I have since forwarded my credit card statement ensuring pertinent details are visible and other information is obscured. However, Amazon.ca is requesting "MORE INFORMATION." Clarification is needed about the specifics they require since the sender's email is [redacted] Unfortunately, the account block is impeding my ability to contact Amazon.ca.