AliExpress Customer Service Issues

Hello, I ordered a jacket with tracking number LW[redacted]64CN over a month ago. I am concerned because when I try to view the item, it shows as unavailable. I have ordered other items after this one, and they have all arrived except for this particular jacket. The tracking information states "shipment ready for dispatch," but I noticed the deadline for reaching out to support is far off. I would like to know if my package is on its way or if a refund is possible. Thank you.

Dear Alibaba Group, AliExpress, I am writing to express my disappointment with the business practices of m.dashumiaocoin.com, a company affiliated with your group. I no longer wish to be associated with your companies due to the unethical methods employed in coin trading operations. I hereby renounce all rights and claims to any money owed to me by AliExpress and m.dashumiaocoin.com. I refuse to engage with individuals who profit from unfair practices. I have experienced various issues as a customer, with approximately 15% of my orders failing to be delivered. Despite numerous attempts to address the situation, I was met with dubious responses and demands to confirm receipt of goods which had not arrived. It is frustrating that customers are left to resolve delivery issues independently after payment has been made. I call on your group to reconsider these questionable tactics and aim for fair treatment of customers. Comparing your practices to other Chinese platforms reveals a stark difference in customer service. I hope for improved standards in the future. Sincerely, Matthias Butz

Hello, I'm starting to worry about experiencing more issues receiving products from AliExpress lately. Despite buying frequently from various stores, I've had to file a dispute for one item that didn't arrive, and now another package seems to be in the same situation. This trend is troubling for both me and the sellers involved. Maybe enhancing the visibility of the address on parcels could be a solution. I'm contemplating ending my shopping on this platform because the frequency of missing items I have to dispute is becoming excessive. Can someone assist me with this? Thank you, Michael.

I purchased Haylou GT1 Bluetooth earphones on October 6, [redacted], with order ID [redacted][redacted]. Unfortunately, the order was canceled due to a transaction failure. I contacted the seller immediately, who confirmed the cancellation and mentioned that the refund process would take 3-15 business days. It has now been over a month, and I have not received any updates or refund yet. I am curious to know when I can expect to receive the refund for the canceled order.

My name is Loretta Jones. There's a misspelling on my account, Lotetta Jones, from the SZFR Store. They deleted my confirmed orders without caring if I received them. I noticed the removal of USB rechargeable lighters from my account and messaged them to rectify and re-add them without success. Despite ordering a total of ten lighters, they kept confirming additional orders that I didn't approve. I couldn't dispute as they were already confirmed without my consent. The SZFR Store charged me $17.28 for ten lighters, not counting the four defective ones I initially bought. I asked for a refund or the lighters to be delivered, but they refused, claiming they don't refund to cards. I've been in contact since the defective lighters stopped working after my additional orders. I hope for a proper resolution as a loyal customer.

Subject: Request for Payment Slip of Unlawful Transaction I am writing to request the payment slip for a transaction that took place on June 12, [redacted], at 9:21 AM in the amount of 25.81, which was made using my credit card ending in [redacted]. This transaction was carried out without my consent by a third party, and I am currently involved in legal proceedings against this individual. Obtaining this payment slip is crucial evidence for my case. To proceed with this request, additional details of the transaction, such as the name and the social security number of the third party, may be required. Please contact me via email if more information is necessary. The transaction was made to Portugal under the name Cristiano Neves da Silva, using a credit card from Bank Santander Totta registered under my name, Elisabete Gouveia. The order was likely placed through the app using the email address [redacted] Due to the unauthorized nature of the transaction, I am limited in the information I can provide. I appreciate your assistance in this matter. Thank you, Elisabete G.

On or around November 5th, [redacted], an order was placed for $[redacted].60 and charged to my bank account through my debit card. This charge is fraudulent as I did not make this purchase. I have attempted to reach out to Aliexpress through multiple departments via voicemail on November 6th, 7th, and 8th, [redacted] but have not received a response yet. I urge for this order to be stopped to prevent any financial loss. I also request information about where and to whom the shipment is being sent as I intend to involve the FBI due to the severity of this bank fraud. I do not possess specific order details but my name and card information should suffice for identification. M. Margaret Hagan [redacted] Eagle Dr Daphne, AL [redacted] Amount: $[redacted].60 Transaction on November 6th, [redacted] at 6am CST Please respond promptly as I am unable to bear this financial burden with my current health condition and limited resources. Margaret

Hello, I placed an order on 10/25/[redacted] with ITgimmick (Order ID: [redacted][redacted]) and paid €[redacted].35 with my PostePay card on WWW.ALIEXPRESS.COM. The order is still pending shipment, and I have been unsuccessful in reaching the seller. I even tried canceling the order to prompt a response but received no communication. I re-ordered the item to start a refund process, but I cannot find the option to open a dispute on my orders page. Can you help me resolve this issue and provide assistance? Thank you. Sincerely, CF

I noticed unauthorized charges in my bank account totaling $[redacted].71 from two separate transactions - one for $[redacted].59 and another for $[redacted].12 on my bank debit card for a purchase on Aliexpress, which I did not make or authorize. The transaction date was 11/06/[redacted], following an unsuccessful transaction attempt from Gautier, MS earlier the same day. Due to this fraudulent activity, I have already taken the necessary steps by canceling my card and initiating a dispute with my bank. They have informed me that they have forwarded the dispute to your end, but it may take up to 45 days for any resolution. This timeline is unacceptable as I am not responsible for these transactions. I am requesting a full refund of the unauthorized charges and urge Aliexpress to rectify this situation promptly by reversing the charges and assisting in locating the perpetrator through the shipping address of the purchased items.

I recently noticed two unauthorized transactions on my bank account statement from Aliexpress, totaling $***.** ($***.** and $***.**). The purchases were made on ********** without my consent, using my bank debit card number. I have already reported this to my bank, canceled the card, and initiated a dispute process, which may take up to ** days. I am deeply concerned about the delay in resolving this issue. Aliexpress should promptly refund the charges and investigate the address where the purchased items are being shipped to catch the perpetrator. I am seeking a full refund for these unauthorized transactions. You can reach me via email at [redacted]

Hello, I am inquiring about the commercial invoice needed for customs in Romania. I am unable to retrieve the invoice using the ORDER NUMBER or TRACKING NUMBER on the website. The details required on the invoice are the SENDER DATA and RECEIVER DATA as specified. It is crucial to have this invoice to clear the package with customs. Please assist me in contacting the seller or provide a refund if the invoice cannot be obtained promptly. Your help with this matter is greatly appreciated. Thank you.

Dear Sir, I recently purchased a full set of Honma 06 4star Beres golf clubs, a Kas putter, and a Honma Trolley bag in Black from your store. However, instead of the Trolley bag, I received a Honma Caddy bag also in Black. As an 81-year-old, I am unable to carry the Caddy bag, so it remains unused in the box. Additionally, three of the Honma golf clubs have broken since my purchase in March. I reached out to Honma and provided them with the numbers on the shafts and ferrule as requested. Today, I received an email stating that the Honma golf clubs I received are counterfeit. Before escalating this matter further, I kindly request a refund of the full amount paid, totaling $[redacted].00. My original order number is [redacted]. You can contact me via email at [redacted] or on my landline at 01[redacted]05. Thank you, K. King

I opened a dispute with the seller regarding a damaged item. The seller said they would check with their engineer. AliExpress customer service intervened and decided on a refund only. The seller requested I return the heavy package, but I explained the shipping cost would be high, and I shouldn't bear the expense for returning a damaged item. Despite informing them of the high shipping cost of [redacted] NIS (about $79), which is half the item's price, the seller insisted I cover it. The dispute closed due to timing, leaving me dissatisfied. I reached out to ILIFE for a solution without success. I am frustrated and seeking a refund, including the shipping cost, as I have already invested time and money in a faulty item.

My name is Jada M. On October 6, [redacted], I placed an order for 25 items totaling $[redacted].30 before tax. After tax, it came to $[redacted].12. The estimated delivery was between October 26, [redacted], and November 6, [redacted]. However, after November 6, [redacted], none of my items arrived. Upon checking the tracking app provided, I found out most of my items were shipped to China due to an insufficient address. The sellers have not responded to my requests for a refund despite providing evidence of the issue. I expect a refund of $[redacted].39 within a week via PayPal. If not, I am prepared to take legal action. Thank you for your attention.

A few months ago, I encountered payment issues on the Aliexpress app on my iPad. Consequently, I resorted to making payments through the website. Unfortunately, during the 11/11 deals, I faced problems making payments on my iPad, leading me to make payments through the web instead. Although the web interface indicated all payments went through successfully, I recently discovered that several were not processed and are now closed. This has prevented me from repurchasing at the discounted prices since the sale is over. The experience has left me incredibly frustrated with the system's shortcomings: the app's inability to process payments and the web falsely confirming successful transactions. As a loyal platinum member, I regularly make purchases on Aliexpress, but this incident has made me consider exploring alternative providers. I hope for a resolution to this issue soon.

Order Number: [redacted][redacted] I received my order in a damaged condition and currently have a dispute open. I am requesting a full refund. The return process requires me to ship the item back to China, which is significantly more expensive than the original order. The original shipment was from New Jersey, USA, which makes the return process seem unfair. I am unable to respond unless I cancel the return or use a secondary site, which is concerning. I hope this can be resolved transparently. Kindly issue a refund and allow me to return the item to New Jersey where it was initially shipped from.

I am reaching out because I recently purchased wireless earbuds and noticed a problem. There is an annoying soft static noise when no music is playing, which is disturbing. I tried to get a refund by filing a dispute, but I've been rejected due to lack of adequate proof. It's challenging to prove a noise that's only audible while wearing the earbuds. The character limit for the dispute makes explaining this even more difficult. The seller is no longer offering the product, and I feel like I might have been scammed because of the product's obvious flaw. Despite my efforts, the seller and Ali Express have denied my refund request, citing insufficient proof. I am frustrated and seeking assistance with this issue.

Subject: Issue with Order No: [redacted][redacted] Dear Sir, I am writing to address an issue with the two 36 Volt 50 Ah batteries I purchased from your company. It is important to note that in order to combine them to create 72 Volts, they should be connected in series, not in parallel. This is crucial for the correct functioning of the 72 Volts engine. I have used the kit for approximately [redacted] kilometers and have successfully charged them over 25 times using the 5 A ventilated chargers without any problems. I am a professor at the University of Bordeaux, and I assembled these batteries for the university's Electrical Engineering Department, which confirmed the connections. The BMS (Battery System Management) is designed to charge lithium elements in a single pack. I have charged each battery pack separately as recommended. Unfortunately, the batteries caught fire while in use, not during charging. I kindly request a refund of €[redacted] for the two batteries promptly. Kind regards, Patrice LOEUILLET 19Bis rue du Port [redacted] BIGANOS FRANCE

I made a purchase on AliExpress over a week ago, expecting my delivery on Monday, November 11, [redacted]. After contacting the carrier, I was informed of a delay due to weather conditions. Despite assurances of a next-business-day delivery, my package did not arrive. To my surprise, tracking showed it as delivered, signed for by someone unknown to me. I contacted the carrier again, who claimed it was out for delivery that day, but I have yet to receive it. This lack of delivery and conflicting information is frustrating. I am now seeking a refund for my order.

Hello, I recently made a purchase of 24 items on AliExpress, and I have yet to receive any of them. It appears that due to the missing house number on the address, the items are being returned to the senders. I have reached out to the sellers, who claim they are unable to assist, and I have contacted the post office, but they are stating it is not their responsibility. Additionally, when checking with Royal Mail, their system shows that the items have been delivered, which is not the case. I would appreciate a prompt response to resolve this matter. I am hoping to either receive my items as soon as possible or be refunded for the full amount spent, as this involves 24 items and a significant sum of money. Please get in touch with me urgently to address this issue. Thank you.