AliExpress Customer Service Issues

I am experiencing issues with my account. I have noticed that some items are appearing in my recently viewed section that I have not viewed myself. Specifically, after viewing an item and closing the app, when I reopened it, there were 24 additional items in my recently viewed, including women's shoes and clothes, despite me being a male who has never shown interest in such items. Even in the recommendations section, I am being suggested lists of female clothing, which is confusing and concerning as I have not interacted with such items on the site. These problems have only started occurring in the last week or two, and it has escalated. I assure you that I have not shared my account with anyone or allowed unauthorized access. If this issue persists, I may need to remove my card details and possibly close my account altogether.

I placed an order [redacted] on AliExpress. When the protection time expired, I initiated a dispute. The seller informed me that the package was at the post office and advised me to wait a few more days before taking further action. After waiting, I tried to open a dispute again after 14 days but was unable to do so. I contacted the seller who mentioned they would check with the post office and later said they would resend the package. The seller provided me with a new tracking number, but it doesn't show any information online. On AliExpress, it shows the order shipment as cancelled. The order was worth $23.

Order No: [redacted][redacted]. I have not received my package despite informing the seller multiple times. I reached out to ROYAL MAIL and was advised to request a refund or have the seller resend the items as they have been returned. On March 18, the item was delivered to Oxbridge DO, which is not near my location. I looked up the tracking history: - 03/18 02:48pm: Notification issued - 03/18 02:45pm: Delivered by Uxbridge DO - 03/18 05:24am: Due to be delivered by Uxbridge DO - 03/17 12:04pm: Item received at Greenford Mail Centre - 03/16 03:06pm: Item received at Gatwick Mail Centre - 03/15 06:32am: Due to be delivered by Thamesmead DO - 03/15 01:12am The tracking number is VC[redacted]86GB. The package was delivered to Uxbridge DO and not my postcode (THAMESMEAD SE). I kindly request a resend of my items or a full refund. Thank you.

I have been attempting to reach out to your company about a new faucet purchased from your supplier, Jerry Duan. My order ID is [redacted]. Unfortunately, your website does not allow me to file a complaint. Jerry Duan is insisting that I have my plumber dismantle the faucet and send him photos. I have complied, but the New York State Attorney General's office has advised me that this is not my responsibility as a customer. It is the seller's duty to provide a new faucet. Despite this, Jerry Duan refuses to do so, claiming he knows the product better than I do. If this matter cannot be resolved promptly, I will escalate it with the relevant authorities and also contact the Better Business Bureau. Thank you, Lisamarie & Peter Purcell.

I have a concern regarding a recent purchase on AliExpress. Upon receiving a bed set infested with mold and bugs, I opened a claim. The seller offered $[redacted] as a refund, but I insisted on a full refund of almost $2,[redacted]. AliExpress intervened by suggesting a $[redacted] refund. Given the severe damage to the item due to mold, I feel $[redacted] is not sufficient. The shipping cost to the United States was around $1,[redacted], while the bed itself cost over $1,[redacted]. The seller's lack of responsibility is disappointing, and I question if AliExpress truly supports buyers as stated in their app. Photos were provided to showcase the mold damage present on the furniture. I urge AliExpress to review this matter further, as the current resolution is unsatisfactory. My experience with this issue makes me hesitant to continue using AliExpress in the future.

Dear Support, I have been a loyal customer of Aliexpress and recently experienced issues with my orders. Despite opening a dispute and the refund status showing as closed for Order Number: [redacted][redacted], I have not received the refund in my account as of yet. The VRN for this transaction is showing as null. Similarly, for Order Number: [redacted][redacted], although there is a VRN number, I have not received the refund in my bank account according to my bank records. I kindly request your assistance in reviewing these transactions. I have noticed some missing refunds in the past, which makes me doubt the accuracy of the dispute transactions. Please take this matter seriously as it reflects on your reputation with loyal customers like myself. Your prompt attention to this matter would be greatly appreciated. Thank you.

I made a purchase of the WINGSLAND SCARLET MINI VET DRONE from TFTOYS STORE for $[redacted].50 on March 22, [redacted]. However, my order number [redacted][redacted] has not been received yet. After reaching out to customer service, I received reassurances regarding the shipping process. They mentioned that due to it being a new product, the shipping might take longer. Despite waiting patiently, I am concerned about the delay and unsure if I can trust the store. I want my order to be delivered as soon as possible and am considering contacting AliExpress directly for assistance.

I recently purchased a chandelier online for $[redacted].85. Upon receiving it, I discovered that the product did not match its description. The seller agreed to a full refund, but has not provided a return label, which would cost $[redacted]. I have attempted to contact the seller regarding this issue, asking for a prepaid label, but have not received a response. I have now received an automated email indicating that if I do not provide a return tracking number, my dispute will be closed and I will not receive a refund. I am unsure if the seller will provide a return label or refund my shipping costs upon receiving the item back. I would appreciate any advice on how to proceed promptly.

Today, I noticed unauthorized charges on my credit card for two orders on Aliexpress that I did not make. I am unable to access my account due to potential violation. The first order with ID [redacted][redacted] was for 13.97 Euro, and the second order with ID [redacted][redacted] was for 23.35 Euro. I have canceled these orders through the mobile app, but I need assurance that the charges will be refunded and guidance on closing my Aliexpress account. I want to ensure the safety of my funds and prevent any further unauthorized purchases. Thank you.

I purchased a 3D Stitch iPhone phone case with a lanyard for my iPhone 8 Plus without having an AliExpress account. I created an account after placing the order, making it impossible for me to track the item. I now need to change the size of the phone case to fit an iPhone XR. I am unsure how to proceed and would like to request your assistance in either changing the size of the case or canceling the order so I can reorder the correct item. Thank you.

I was charged twice today for items I didn't select on Aliexpress. I couldn't log into my account, suspecting it's been compromised. I blocked my credit card after unauthorized orders were placed. The two orders, Order ID: [redacted][redacted] for 13.97 Euro and Order ID: [redacted][redacted] for 23.35 Euro, were made without my consent. I canceled the orders but need assurance of refunds. I also wish to close my Aliexpress account due to security concerns and unauthorized items in my basket totaling almost [redacted] Euro.

I reached out to the seller, "Foreverlily Official Store," regarding my recent purchase on the AliExpress website. I bought the "7 Colors PDF LED Light Therapy LED Mask Skin Rejuvenation Photon Device Spa Acne Remover Anti-Wrinkle Red LED Light Treatment" through AliExpress, so my communication with the seller had to be via the platform. Unfortunately, the item I received did not match the description provided. I requested a full refund and a prepaid return label to send the incorrect item back. The seller mentioned that since AliExpress was handling the issue, they were unable to assist further. AliExpress informed me that the refund was in the review process, but despite the website indicating it's completed, I have not received the refund yet. I am also still waiting for the return label. I hope AliExpress resolves this matter promptly, as I value trustworthy websites for my future purchases. Thank you for your attention to this matter.

I bought a Ycc365 security camera that turned out to be defective. I picked it up while staying in Arizona for the winter, but upon arriving home in New Mexico, it was not functioning correctly. I am looking to return the item and receive a refund, but I cannot locate my account or order numbers. Please assist me with this matter. Thank you, R.V. [redacted] [redacted]

I made an error inputting my contact number for my order, omitting the first three digits. When I tried to correct it, the updated number did not reflect on my order. I am hoping AliExpress can make this change promptly to ensure the safe delivery of my order. It would be helpful if customers could directly contact the delivery service for minor adjustments like this. I am eagerly anticipating the safe and timely delivery of my first order with AliExpress. Thank you.

Dear Support Team, I have encountered numerous issues trying to utilize the live chat feature and have resorted to reaching out via email in hopes of resolving my dilemma. My order details are as follows: Order Number: [redacted][redacted] Order Date: 3/2/[redacted] I acquired 2 Fitness Neoprene Shoulder Straps (1 blue and 1 black), but the tracking indicated multiple shipments from China, causing distress. Despite years of online shopping, this has been an unprecedented ordeal for me. While abroad, I was oblivious to the parcel's status as it remained in transit. Following advice from AliExpress, I initiated a dispute for protection. Upon returning home, the package finally arrived, prompting AliExpress to close the dispute as resolved, which I understand. Regrettably, upon inspection, the parcel did not align with the item description. Supposed to include shorts with the shoulder straps, only the latter was present. Despite informing the seller, my messages were disregarded, and attempts at using the live chat proved futile, repeating the same queries incessantly, causing distress. The seller responded days later, insinuating to refer to dispute resolution with a wink, appearing to scoff at the fraudulent transaction. Emphasized as strap and shorts, it was deceitful not to include both. AliExpress dismissed my dispute due to the delayed delivery, hindering me from addressing the discrepancy as the initial order was misleading. I believe the seller intentionally deceived me, countering the advertised description. Requesting your intervention, as my attempts to raise this issue to AliExpress have been fruitless. The seller must fulfill the promised items as per the order and payment made. Looking forward to your prompt assistance in resolving this matter. Best regards, P. Lehner

I recently purchased a gimbal, and my tracking ID is RB[redacted]72SG. Today, I received the package but was surprised to find a [redacted] rs customs duty charge that I need to pay. When I ordered the gimbal for [redacted] Rs, I believed all service and shipment charges were already covered. It seems unfair that I'm being asked to pay extra when AliExpress was responsible for shipping. My friends who have ordered from AliExpress didn't face this issue. I kindly request to have this matter resolved promptly by either canceling the additional [redacted] rs charge or arranging payment through AliExpress as per the original terms. Thank you for your assistance.

I made a purchase from Beauty Forever AliExpress on April 14, [redacted] for hair products, with an expected delivery date of the 22nd. However, the shipment got stuck in transit, bouncing between different distribution centers in California and Alabama, despite my Alabama location. Frustrated by the lack of progress, I opened a dispute for a refund. The seller requested me to cancel the dispute, promising a refund, and even asked for a 5-star review before issuing the refund. I complied, canceling the dispute, but have yet to receive either the order or my money back. All I want now is a refund for the undelivered items.

I recently ordered a new cooler from AliExpress. When I arrived home yesterday and saw the package on my porch, I was shocked by how dirty and poorly wrapped it was. The packaging had dirty, yellow tape, and the box looked beaten up. Upon opening it, I found the cooler itself to be in terrible condition. It had a dead bug on the back and the interior, especially where the filter goes, was filthy. The whole unit appeared used, dirty, and unacceptable. I carefully placed it back in the packaging, sanitized my scissors, and disposed of it in garbage bags on my porch to avoid bringing it inside my house. I initiated a chat yesterday but received an email today saying I received the unit, which is false. I am requesting a refund as I cannot tolerate this level of service. I find it frustrating that I am struggling to reach customer service and am considering involving the Better Business Bureau if this issue persists.

I am currently experiencing difficulties communicating with a seller regarding my order. Despite my attempts to cancel due to certain items being out of stock, she proceeded to ship the "order" without confirming its contents with me. Here is a brief overview of the situation based on our message exchange log: I initially ordered six different colors of a specific underwear model, of which the seller did not have all colors available. After inquiring about alternative models with no success, I requested the original order to be cancelled on April 29 as of not hearing back from her. However, I received notification from AliExpress that the order had already been shipped. I am concerned that the seller may have sent random items without my consent. Despite sending multiple messages urging a response, I have not heard back since April 26, raising questions about her business operation. Your assistance in resolving this issue is greatly appreciated. Thank you for your attention and help.

I had one item in my cart, the Building Brick Single Sale MG0003 Inspired Super Heroes Christmas Toys for Children (color wood). I got an email saying that five orders were placed for the same item. I might want to return four or possibly all five, depending on the shipping costs. I hope AliExpress can call me to help resolve this matter and refund any charges, including shipping. You can reach me at [redacted]. My name is Heather.