AliExpress Customer Service Issues

I purchased hair from a seller, but they shipped it to the wrong address, causing the post office to discard it. On the same day, I ordered three items, but only one arrived. I contacted AliExpress for help, but they have not been supportive. I rely on AliExpress for assistance as I am far from their location. The seller has my money, and I have not received my item due to the incorrect shipment. I even provided evidence from the post office about the discarded package, but the seller refuses to address the issue. AliExpress won't allow me to report the problem on their platform. I am extremely disappointed in AliExpress's service. I just want my hard-earned money back. All the necessary information, including the post office's confirmation of the discarded item, is available. AliExpress, please refund my money as this situation is unfair.

I recently placed an order, but unfortunately, I forgot to update my new phone number in the shipping details. Additionally, my address was missing crucial information, such as my apartment floor and surname, causing confusion for the delivery person trying to locate me accurately. The order is currently held at a local delivery center in Hungary, despite me residing in Croatia. I am hoping to arrange for the package to be resent to my correct address or, alternatively, to be shipped to my city for pick-up.

I have noticed unauthorized charges on my bank account from AliExpress. Please cancel any orders and subscriptions associated with these charges immediately. Also, I request confirmation that my banking details have been removed from your system to prevent any future unauthorized payments. Thank you.

Hello, I hope you're doing well. I have some questions regarding my order that I need assistance with before proceeding with the purchase. 1. Can you confirm if the items in my cart are compatible with [redacted] volt electricity and have the appropriate plug for use in Israel? 2. I am unsure if the batteries in my cart are the correct ones for the multi-functional alarm clock. I have attached a screenshot as there is no specific name or product number listed. 3. I have the FanJu FJ3391 alarm clock in my cart, and it mentions the option to purchase additional wireless sensors. However, I couldn't locate these sensors on the Fanju Supper Product Store. Could you provide information on the price of each sensor so I can decide how many to purchase? 4. I believed there was free shipping to Israel, but I am encountering issues with this during checkout. Can you please clarify this discrepancy? Thank you for your prompt attention to these inquiries. I eagerly await your response so I can proceed with my order. Thank you in advance!

Yesterday, I received a promotion allowing me to select 3 items for 33 cents each with free shipping. I chose my items and proceeded to checkout. To my surprise, I was charged $[redacted].00 for each item instead of the agreed price. I am very disappointed and would like a refund promptly. While some may not think it's a significant amount, to me it is a considerable sum, and I am concerned about potential additional charges if I had spent more. This discrepancy is unacceptable, and I urge for a resolution to be made by refunding the excess amount charged. Thank you.

I purchased what I thought were 2x400-watt solar panels from a company on AliExpress. Unfortunately, they sent the wrong items, leading to a challenging return process. The order reference number is [redacted][redacted]. The company's information for the returned item is Reglona, [redacted], Leicester Commercial Park, Unit 1 Dorsey Way, Enderby LE194DB. AliExpress ruled in my favor for a full refund, including return shipping costs, which the seller agreed to cover. However, despite receiving a refund for the item, the seller has not reimbursed the £58.22 for return shipping. I've tried contacting them through the website's message box and Livechat without success. The latest case reference is [redacted][redacted]. I would appreciate any assistance with this matter. Considering reporting to the Trading Ombudsman due to the poor treatment from both the seller and AliExpress. Feel free to reach out for screenshots of communication with the seller. Thank you.

Bonjour, je rencontre un problème avec ma carte lors de mes achats sur AliExpress. Lorsque j'essaie de payer, j'obtiens un message d'erreur indiquant "Échec du paiement - Nous ne pouvions pas traiter ce paiement pour des raisons de sécurité. Code d'erreur: CSC_[redacted]". De plus, je n'arrive pas à envoyer les documents demandés pour l'appel. Les documents requis incluent une preuve d'identité et des documents de paiement, comme une photo de ma carte bancaire et un relevé bancaire correspondant à la carte téléchargée. Soyez assuré que je suis bloqué à cette étape et j'ai besoin d'aide pour résoudre ce problème. Merci beaucoup.

Subject: Inquiry About Order [redacted][redacted] Hello, I have been attempting to reach AliExpress regarding my recent order referenced by the number above. Regrettably, both pairs of pants I purchased have torn at the crotch within a week of wearing them. I kindly request a full refund for both items and shipping charges incurred. Feel free to reach out if you need additional details or clarification. Thank you. Best regards, Rosemary P. from Brisbane, Australia.

I am reaching out to you following my request with the Aliexpress customer service. I placed an order in March [redacted], and to this day, I have not received my package. The order tracking indicates that the package has been delivered. After several inquiries with Aliexpress, I now seek a refund for my order as I cannot afford to pay for items I have not received. Aliexpress customer service has directed me to you to obtain a document confirming the non-receipt of the package for the refund process. Here are the tracking numbers provided by Aliexpress customer service: CNFR[redacted]630HD, CNFR[redacted]193HD. I am available for any additional information, thank you for considering my request. Sincerely, RASAN M.

I am reaching out to you following my request to the customer service at Aliexpress. I placed an order in March [redacted], and to this day, I have not received my package. The order tracking indicates that the package has been delivered. After several attempts with Aliexpress, I now seek a refund for my order, as I cannot afford to pay for items I have not received. The Aliexpress customer service team has directed me to you to obtain a document stating that the package was not received in order to proceed with the refund. Below are the tracking numbers provided by Aliexpress: CNFR[redacted]630HD CNFR[redacted]193HD I am available for any additional information and kindly request that you take my request into consideration. Best regards, Mathimohan R.

Hello, I am urgently seeking assistance with my refund for payment related to order ID [redacted][redacted]. I recently spoke with customer service, and after giving the order number, I was informed that my parcel was rejected by the country. The total amount to be refunded is €53.18 for the order of €18.16 + €35.02. I am also facing a similar issue with another product in the same purchase. I am hopeful to receive the refund promptly. Thank you for your help.

I recently purchased an item on AliExpress using two pre-paid MASTERCARD GIFT cards. The item cost $95 with shipping and tax, totaling $[redacted]. I used a $[redacted] gift card and a $25 gift card to cover the cost, but AliExpress claimed my payment was insufficient and the transaction failed. I intentionally overpaid to ensure I had enough funds. I have been unable to reach a representative for assistance, which is frustrating. Online shopping should not be this complicated.

Subject: Issue with Recent Order from AliExpress Hello, I have been attempting to reach AliExpress regarding the recent purchase linked to Order [redacted][redacted], but have not been successful in my attempts to do so. Regrettably, BOTH pairs of pants I purchased have torn in the crotch area within just one week of wear. I am requesting a FULL REFUND for both the pants and the shipping charges associated with my order. Feel free to reach out if you need additional details or clarification. Thank you, R.P. from Brisbane, Australia

Hello, Recently, I ordered 2 figurines from VEI-toys store. I never received the packages. I am asking for a refund as I have evidence that the package was returned. The seller refuses to acknowledge this and has taken the money without delivering the 2 figurines. In addition, he asked me to pay over 75 euros in extra fees. I have lost everything. He does not want to listen, the order is closed, there is no information, and no refund. Please help me.

El mes pasado compré una tira de luz LED, pero al recibirla no funcionaba. Presenté una queja y me solicitaron una foto, aunque nunca mencionaron un video. A pesar de proporcionar la prueba fotográfica, el reembolso fue denegado. Tras apelar, recibí un correo indicando que las pruebas eran insuficientes para proceder al reembolso. Me he comunicado dos veces por chat, y la respuesta sigue siendo la misma: debo apelar. Solicito que se realice el reembolso o que se envíe un reemplazo funcional. He enviado fotos, pero no tengo la opción de enviar un video.

I've been unable to access my AliExpress account for several weeks. When I attempt to log in, I'm prompted to slide a verification button, but the slider is unresponsive. I've attempted to log in directly and through Instagram, Facebook, and Google accounts. I've cleared cookies and browsing history, disabled my adblocker, and reset my password, but I continue to face the issue of the immovable slide button. I'm keen to utilize my AliExpress account, but I'm currently unable to do so. Any assistance would be greatly appreciated. Thank you.

I bought a product that never arrived, and I haven't been refunded. My order was scheduled to be delivered in early December [redacted] with buyer protection. Near the end of December, I got an email from DHL saying, "Regarding your support ticket, we regret to inform you that the shipment was not received at the collection point." I reached out to Aliexpress to request a refund due to the undelivered product, but I haven't received any response from them.

I raised a dispute on AliExpress regarding a faulty item, but we couldn't settle it, so AliExpress stepped in. Now, I've returned the defective product to the seller by depositing it with the shipping company and provided the tracking number in the dispute. Even though the tracking shows that the seller received the package, they haven't confirmed it. I've messaged them multiple times, but they're not responding or confirming the package. What should I do next?

Hello, I am writing regarding order number [redacted][redacted]. Unfortunately, the item has not arrived, and I have requested a refund. The seller claims that the item has been delivered and needs to be picked up, but upon checking with the local delivery point, they have no information or record of the item. In previous instances, I have always received emails from your company notifying me when the goods have arrived in the country and when they are ready for pick up, but this has not been the case with this order. I kindly request a prompt refund for this undelivered item. Thank you.

Order Information If you wish to change your order details, please leave a message for the seller. Your requests are not binding, but the seller will do their best to meet your needs. Order Number: [redacted] Quantity: 1 Total: €33.47 Name: Maik Heyden Phone: (+49)[redacted]8 Address: Rosenstrasse 15a, Nurnberger Land, Mittelfranken, Germany, [redacted] Hello, when will I receive my refund as the item was not what I expected? As previously mentioned, you said you would refund me if I closed the dispute. Dear friend, welcome to our store. We aim to ship your order within 48-72 hours. If you have any questions, feel free to reach out. Thank you for your understanding. For refund inquiries, please consult the AliExpress customer service portal linked below for assistance.