AliExpress Customer Service Issues

I am having trouble with a product I purchased from MI Life Home Store via AliExpress. I requested a return within 24 hours of receiving the product due to it not functioning on carpet. Despite multiple return requests being denied, the vendor claims the item is a child's toy vacuum, which is not how it was advertised or sold. I am frustrated and feel misled. My name is Marc Guest, and you can reach me at [redacted] I am disappointed with AliExpress for not addressing my valid complaint and leaving me dissatisfied with the product. I am seeking a refund for this misrepresented item.

Order [redacted][redacted] Hello, Months ago, I ordered a DOOGEE S96Pro from Banggood and have been very satisfied with it. Just a few days ago, I purchased a Lenovo P11 for my wife, so I am familiar with how an 11-inch tablet with Android 11 works! Based on my positive experiences with Banggood, I ordered the powerful Pad 6 Pro from you. Today, I received your product. Your delivery is not satisfactory! I ordered an 11-inch tablet, but it is only 10 inches! It does not have Android 11 but Android 10, and I couldn't find an update function. I also ordered it because of the fingerprint sensor, which is not included. The Bluetooth functionality is very poor. The camera quality is subpar. I am very sad and disappointed... How do you plan to make this right? Best regards, J. S. Mobile: 0[redacted]9 Email: [redacted]

I placed an order on AliExpress at the end of September with an expected arrival date of November 18th. Unfortunately, it did not arrive on time but instead was held at the customs office in my city. The customs have informed me that I cannot receive the item due to a missing ingredients list, which is not a requirement in the EU. I initiated a dispute a month ago and have been in contact with the seller, but there have been no updates. I am concerned about not receiving a refund as the seller claims. The dispute is closed, and I am unable to reopen it. How can I reach out to AliExpress from Germany? Can I submit a complaint or open a new dispute? Any assistance is welcomed.

I received my car radio order, but unfortunately, the screen arrived shattered. I filed a dispute, and the Srnubi Franchise Store sent me a new touch screen which I paid $0.10 for as per policy. The touch screen arrived in good condition, but now I have discovered that the LCD screen is also broken. Although the store agreed to replace it, they have not been responding to my messages recently. I kindly request that Srnubi fulfill their promise and send me the replacement LCD screen for the car radio. My order number is [redacted][redacted]. Thank you.

Hello, My SmartWatch is not connecting to the app on my phone anymore, making it useless. Since it is under warranty, I contacted the seller. They sent me a video on how to connect the watch, but unfortunately, it's not working. I tried watching online tutorials with no success. I then asked the seller for either an exchange or a refund, but unfortunately, I have had no luck. I am unable to get in touch with the seller anymore. Order number [redacted][redacted], LEMFO FR Store. Kind regards, Jakobczak

Necesito ayuda en español. Estoy teniendo problemas con mis pedidos y he estado llamando sin éxito. Mi número de teléfono es [redacted]. Mi nombre es Urales Cabrera. Estoy decepcionado ya que realicé varios pedidos y pagué, pero algunos dicen que fueron cancelados por falta de pago. ¿Dónde está mi dinero o mis pedidos? Me dijeron que dos de ellos estaban en camino, pero hoy me informaron que ya fueron entregados, lo cual no es cierto. Necesito que alguien me llame, porque llevaré esto hasta las últimas consecuencias. No me regalan el dinero. Repito [redacted].

Hello, I am experiencing a problem with AliExpress. I am currently at the post office waiting for my AliExpress deliveries, but none of them have arrived. I made several purchases on AliExpress back in November under the name Nafi Abubakar. I am kindly requesting a refund for all the items I have not received, except for the toothbrush. I spent a significant amount of money on these orders, and it's disappointing that most of them have not been delivered. Please process the refunds for the undelivered items promptly. Thank you.

I recently received my massage machine, but accidentally marked it as received while trying to understand the website. I contacted the supplier to reverse the order status, but they insisted the item was en route. Upon arrival, I noticed the case for my massage machine was damaged. I attempted to dispute this, but due to my premature confirmation of receipt, I cannot open a dispute now. The seller suggested a link for return, but it is ineffective because of the initial button press issue. I am seeking assistance to facilitate the return process for a refund as I do not wish to keep a massager with a damaged case. Thank you for your help. Regards, Denise.

Hello, I purchased a LiFePo battery on AliExpress. Upon arrival, I discovered that it was not a LiFePo battery but a different one that was also defective. I contacted the seller to exchange it. I inquired about where to send it back, whether to China or to the carrier in Berlin, but did not receive a response. I decided to return the battery to Berlin within the deadline and informed the seller of the tracking number. The seller then mentioned that I should send it back to China. Since then, I haven't heard anything from the seller. I filed a buyer protection claim with PayPal, providing details, photos, and a video of the issue. Now PayPal has closed the case, claiming I didn't provide enough information. I've lost both the money and the battery, and it seems like no one is taking responsibility.

I purchased a hat, a silk scarf, and a pair of joggers on November 25th. I transferred €18.52 to your account but as of now, I have not received any order confirmation or the items. I have proof of the transfer available. Kindly assist. My email: [redacted]

Order ID: [redacted][redacted] I'm having trouble with a seller on Alibaba who is refusing to issue a refund unless I return the fake memory card I purchased, even though the cost of returning it exceeds the value of the product. Despite sending video evidence of the scam, the seller is uncooperative, claiming that other customers have already left positive reviews. Alibaba must address this copyright infringement issue with the XIAOMI memory cards. These 1 TB cards are actually 80 GB and likely contain a virus that deceives buyers into thinking they have saved files on them. Such blatant scams cannot be allowed to continue on the platform. This seller's store should be shut down immediately. I have escalated the dispute with additional clear video evidence, but I am doubtful that the seller will comply.

Order ID [redacted][redacted] was placed and paid for last June, but the items never arrived. I am disappointed by the lack of updates or delivery attempts. The shipment status only shows it is with the shipper, and no progress has been made since then. I am eager to receive the order I purchased.

Hello, I placed an order on November 23, [redacted], with the order number [redacted][redacted]. Unfortunately, I have yet to receive the product. The seller provided inaccurate delivery details, and upon reaching out, they froze the order. Regrettably, the website does not offer a cancelation option due to the freeze. Despite requesting a refund and cancelation from the seller, they insist that I should cancel the purchase myself. This is challenging as the product remains in frozen status.

Hello, my name is Lidia. Unauthorized transactions were made using my credit card on AliExpress without my permission. I have never shared my personal or credit card information with anyone. I can provide proof if necessary. The total amount charged was $34.18, and the items were sent to an address in Vancouver, where I have no connections. I would appreciate any assistance in providing me with the address to report this incident to the fraud department and the police. Thank you for your time and help.

Hello, I am reaching out about my recent experience with the Beauty World Store. I am disappointed and frustrated as it appears that the store is fraudulent. Many customers, including myself, have not received their orders, and the seller is unresponsive to our concerns. I placed an order for over 50 euros, and now I am stuck dealing with issues like an incorrect address and items being held by Klarna. I urge you to refund my money through Klarna as soon as possible. This experience has tarnished my trust in your company, and I will not be recommending your services to others. Please address this matter promptly before it escalates further.

We recently purchased a product from AliExpress, but it arrived without instructions, screws, programming guide, return address, or any accompanying document. The radio seems to be malfunctioning and conflicts with the car's electronics. Despite reaching out to the information center for help, the response was unhelpful and unresponsive. We provided all necessary details and even offered to resolve the issue with a cash payment, but received no assistance. We believe the product needs to be returned, but without proper documentation, we are unsure how to proceed. The communication and support from the seller have been disappointing, especially considering the money paid for a faulty item.

Order number [redacted][redacted], placed on August 18, has not been refunded despite my many attempts to contact AliExpress. I find it difficult to reach your help desk. Could you simplify this process? I prefer a cash transfer refund, not a coupon voucher. Please take action and resolve this promptly. I would like the 72-hour refund timeline removed from your website since it is not followed. Avoiding a legal battle would be in your best interest.

Hello, I have encountered an issue. Two packages have been marked as delivered, but I have only received one package from my neighbors. The other package (Tracking Number: [redacted]) was also marked as delivered, but my neighbor did not accept it. I was not home until 7 pm on December 13th. I did not accept the package. My question is: where is my package and who signed for it? I thank you in advance for your review and response. Sincerely, C. K.

Hello, I placed an order for a device from Store No.[redacted]08 on July 13, [redacted]. Unfortunately, after exactly two months, the device stopped working. I tried communicating with the seller to resolve the issue, thinking it was a software problem, but encountered poor communication. Despite my attempts to reach out for a solution, the seller has stopped responding. I am now left with a device that cost me $65 and is not functioning. As the buyer protection period is only 15 days, I am uncertain about what steps to take next. Can I please receive assistance from AliExpress to find a solution to this issue?

All AliExpress sellers keep sending my orders to the wrong address: Peter Kubin, 26 Terry Terrace, Livingston, NJ [redacted], instead of: Peter Kubin, 26 Kearney Terrace, Livingston, NJ [redacted]. This incorrect address is causing delivery and return issues. I have reached out to multiple sellers, but they continue to use the wrong address from the database. Please update this information and provide a confirmation. Thank you, Peter Kubin