AirBnB Customer Service Issues

I am seeking assistance with the reimbursement of my security deposit from Hotel Millenium NYC. I recently stayed at Millennium Premier NYC from May 17th to May 20th, [redacted], for three nights with another guest. The hotel's conditions stated that the room charge and taxes were taken as a deposit before my arrival, with the remaining balance being the destination fee of $40.17 per night. Additionally, the hotel would place an incidental hold of $[redacted] per night on my card, which would be released upon check-out. I am looking to be reimbursed $[redacted] for the three nights, minus $[redacted].51, totaling $[redacted].49. I had previously requested $80 from Millennium, but now realize that this amount is incorrect. Any guidance and assistance on how to proceed with the correct reimbursement would be greatly appreciated. Thank you, Martine T.

My son's Airbnb cabin was destroyed in a forest fire two days ago. I also rent out a cabin with his help due to my military disability (traumatic brain injury). Airbnb has prohibited him from renting out my cabin despite the fire being extinguished for two days. He owns his cabin, and I own mine. The official fire report is still two weeks away, although we are certain it was a forest fire. Could someone kindly call me so my girlfriend can remove me from his account or re-enable rentals for my property? Thank you.

Dear Airbnb Support, I am reaching out to address an issue with my recent accommodation reservation. My name is Mr. A.F., and I had booked a stay in "Montigny Le Bretonneux" from July 1st to July 15th, [redacted]. Despite being charged for the reservation, it has not been confirmed. I opted for a flexible booking with a free cancelation policy until June 30th, [redacted], but as the reservation remains unconfirmed, I am unable to cancel it myself. I kindly request a prompt refund of the charged amount in line with Airbnb's policies. Below are the reservation details: - Traveler's Name: Mr. A.F. - Booking Period: July 1st to July 15th, [redacted] - Location: Montigny Le Bretonneux - Confirmation Code: HMZPYSFDFT I appreciate your swift attention to this matter and anticipate a resolution soon. For any further assistance, please contact me via my Airbnb account email. Thank you in advance.

Hello, I am trying to log into my account, but my password didn't work, so I had to change it. However, the process was never able to complete, as I couldn't log in again. Now, it says I attempted to log in too many times. I need to access my Airbnb account immediately. Please assist me as soon as possible. Thank you, Karolin Schlinke

I have a reservation that has been paid for, but despite trying to cancel a month ago, I was unsuccessful. Due to a major shoulder injury, I am unable to travel out of town and have no means of transportation. I can provide a doctor's note from my neurologist at UC Davis Hospital. Given my circumstances, I am requesting a full refund or a credit for a future stay at the same location. I recently received the receipt via email, as I was unable to print it when booking on my phone between January and March [redacted]. For further communication, please reach me at [redacted] or email me at [redacted] Your prompt attention to this matter is greatly appreciated. Thank you. Kathryn Walkowiec.

Hello, I rented an apartment in Pescara from 3 to 10 July for myself and my two children via Airbnb from Flavia. The listing mentioned that breakfast was included, but upon arrival, we found limited supplies. When I asked the landlady about breakfast arrangements, she was unhelpful and even rude. She suggested I go to a hotel instead. Despite further discussions, the issue was not resolved, and I only received a single cake as breakfast during my stay.

Guest RONALD made a reservation for the airshow in Pensacola Beach. Following the event, he encountered a 3-hour traffic jam and left a 4-star review claiming the house was inaccurately described regarding its proximity to the beach. The description clearly states the nearest beach, named [beach name], is 20 minutes away, accompanied by a photo and directions. The review provided by the guest is not accurate, and I kindly request its removal. Thank you.

I left my home in Chicago because of my abusive husband. I was promised three months of assistance to help me find a job and save up to secure housing. However, after staying for 12 days, they informed me that there is no further help available. Now, I am facing homelessness and feeling unwell. I need immediate assistance before I have to leave tomorrow. If someone could reach out to me at my phone number [redacted], I would greatly appreciate it. I feel desperate and unsure of what to do next. Thank you for any help you can provide.

Hello, I have been your customer for many years and have received great reviews as a tenant on your platform. However, an unfair and inaccurate review left by a host for our apartment in Marseille is still showing up as the top review when owners want to know more about us as tenants. We had to sell the Marseille apartment after a serious incident (suicide) involving a tenant sent to us by Airbnb in [redacted]. We have chosen not to cause concern despite the harm we suffered. We are no longer the owners of this property and are only on Airbnb as tenants. I ask you to remove the negative comment left by Stéphane in April [redacted], which leads to negative responses from owners when I request stays with them. All other reviews we have received as tenants are impeccable. This Marseille apartment no longer belongs to us, and we do not offer any rental properties. I hope you will consider my request and delete the comments related to our Marseille apartment. Best regards, Magali Carrère, username Magali.

My wife made the reservation, so the evaluation form was sent to her. Unfortunately, time expired, and I am wondering if you could resend it to her at [redacted] Her name is Christine Loken-Kim, and we stayed on the night of July 10 in Newark. I must mention that the bed was incredibly comfortable - even better than my own bed! Additionally, I have a few suggestions that could enhance the stay for future guests. Thank you. Alan Lokensgard

During our stay at an Airbnb in Florence, we immediately noticed a strong odor of mold that was overwhelming. The walls showed signs of water damage, with paint bubbling and peeling off. The moldy smell and visual evidence made it clear that the place was not safe to stay in. Despite wearing masks, we experienced health issues like headaches, dizziness, and difficulty breathing after just one night. We reached out to the host within 24 hours to cancel our reservation due to the environmental hazards and requested a full refund for the remaining two days of our stay, totaling $[redacted]. The host only offered to refund one night minus their fees, which we find unacceptable given the unsafe conditions. We are now in the process of disputing the refund through Airbnb with the help of GetHuman, as it has been challenging to communicate internationally. A property with such obvious water damage and mold should not be rented out to guests, putting their health at risk. We are firm in our request for a full refund of $[redacted] for the remainder of our stay. Thank you.

We rented an Airbnb in Florence and upon entering, we were met with a strong, moldy odor that had permeated the entire unit. There were sections of the walls where the paint was bubbling and peeling, indicating long-standing water damage. Despite wearing masks, we experienced headaches, dizziness, difficulty breathing, and persistent coughing/sneezing. We reached out to the host within 24 hours to address the environmental hazards and requested a refund of $[redacted] for the last two days of our stay. The host only offered $83, which we find inadequate given the safety concerns. We believe that Airbnb should assist us in obtaining the full refund. Thank you.

Hello, I encountered an aggressive and rude guest who checked out but was supposed to stay for two additional days. In my four years of hosting, I have never had to cancel a reservation. Unfortunately, this guest's behavior was so disruptive and alarming that I felt it was best to ask him to leave. Despite canceling his booking, he arrived at the house and threatened legal action. He is currently outside shouting insults and threats. I am shaken by this experience and want to rectify the situation or assist him in finding alternative accommodations. It is distressing to be in this situation and I am hoping for a peaceful resolution.

Subject: Urgent Issue: Missing Payments and Threats - Immediate Assistance Needed Dear Airbnb Support Team, I hope you are well. I am writing to address a pressing matter regarding missing payments and concerning messages I have received while hosting on Airbnb. Despite providing a positive guest experience, I have not received four important payments for my rental property. This has created financial strain and distress. I have also received threatening messages from the property owner, indicating legal actions if the rent is not paid promptly. I urgently seek Airbnb's intervention to resolve this issue swiftly and ensure a secure hosting environment for all users. Below are details of the missing payments for your review: Payment ID: HM2SAHMAYX, Amount: [redacted].64 MAD Payment ID: HMJYAYCCCC, Amount: [redacted].27 MAD Payment ID: HMHRPTMQTW, Amount: [redacted].64 MAD Payment ID: HMKBT3FXRR, Amount: [redacted].25 MAD I appreciate your immediate attention and request regular updates on the progress towards resolving this critical matter. Your assistance in expediting the payment process is vital to restoring normalcy to my hosting operations. Thank you for your prompt action and support. I trust Airbnb will handle this matter professionally and uphold the platform's integrity. Best regards, Rachid Reda [redacted] +[redacted]14

On August 8th, [redacted], I made a transfer to the bank details provided by you. However, my host says Airbnb has not confirmed the payment yet. He mentioned I should have included the reservation number as the purpose of payment in the transfer, which I was unaware of as it was not indicated. Instead, I used my first name and last name (Angelina Jaklin). The transfer has been processed in Spain according to my bank and online banking. Unfortunately, I cannot modify the purpose of payment anymore. Could you please confirm my payment promptly? This concerns my future accommodation, and you must have received the money days ago, even if the purpose was incorrect; the rest of the details in the transfer are accurate. I kindly request a prompt response. Thank you! Best regards, Angelina Jaklin

Hello, As a host of 3 on Elizabeth in Port Owen, Velddrif, South Africa, I urgently need a phone call regarding the rate and minimum stay changes for Dec 15 - Jan 15. Despite an existing booking for Dec 27, our email is down, and we are facing a 4-hour load shedding. Please reach out at +27 [redacted]99 as email access is restricted until our specialist fixes it tomorrow. The updates have been shared with Lekke Slaap, and linkage is crucial. Your prompt response is appreciated. Regards, Norah Duffett

I reside in the Linwood neighborhood, home to the airBnB property at [redacted] Heekin. It seems that guests staying there are unaware of the dangers (and legal issues) associated with parking on Heekin Avenue, specifically in the designated No Parking area. Recently, guests hired a car wash service to clean and detail their cars from approximately 7:45 to 10:00 PM in this zone. I personally observed four almost head-on collisions between cars and cyclists due to the car washing happening on a blind curve. I recommend informing the host and current guests about the risks caused by their actions. The authorities have been contacted. Thank you. - K. Haag

I made a reservation in May for a stay in October with Paul at the San Juan Del Sur location in Niagara. Unfortunately, they can no longer accommodate us due to the owner's absence during our reserved dates. Paul is now urging me to cancel the reservation to avoid fees since he had to cancel. I find his behavior pushy and demanding, especially since we had already paid in full and had no intention of canceling. He mentioned I could cancel closer to the date, but I have requested that he cancels the reservation instead. I insisted that any fees incurred should be their responsibility, and I am seeking a full refund so that I can make alternative arrangements.

We have been in touch with AirBnB multiple times today regarding our upcoming trip scheduled for tomorrow. Unfortunately, one of our group members has been diagnosed with C. Diff, a highly contagious and dangerous infection. We are concerned about the risk of spreading it to others, and we would like to cancel our reservation and receive a refund. However, we have not been able to escalate our request to someone with more authority as the customer service helpline has not provided alternative contact options.

Subject: Missing Payout Concern for Airbnb Reservation HMNHJT9SWD Hello Airbnb Support Team, I am reaching out regarding a recent reservation I made with Airbnb and the corresponding payout issue. The reservation in question is under the reference number HMNHJT9SWD. Despite my attempts to resolve this with Airbnb customer service, there has been no satisfactory outcome. My main concern is the lack of information provided about the ARN (Acquirer Reference Number) associated with this transaction. Although Airbnb has assured me that the payment was processed and received by my bank, my bank requires the ARN to confirm the transfer status. Unfortunately, I have not been given this essential information by Airbnb. While Airbnb has given me a transaction ID, my bank has clarified that this ID is not sufficient for the verification process. The ARN is vital for banks to trace and confirm payment status, and it is typically accessible to the merchant's bank for direct tracking. Having this information is crucial for ensuring the payout has been correctly processed. I kindly request Airbnb to furnish me with the ARN for the transaction linked to reservation HMNHJT9SWD promptly. This will allow me to collaborate with my bank to address this matter and verify the funds' correct transfer to my account. Your timely assistance in providing the ARN would be highly appreciated. I trust that with this information, I can swiftly work with my bank to resolve the payout concern. Thank you for your attention to this issue. If further details are needed from me, please feel free to contact me at [redacted]. Thank you for your cooperation. Best regards, [J.Wan]