Agoda Customer Service Issues

During the booking process on the Agoda website, I selected a rate that included breakfast and free cancellation options. However, the confirmation email I received stated that there would be a charge if I canceled. This discrepancy has caused confusion, and now I wish to cancel my booking without facing any penalties.

Subject: Refund Request for Overcharged Amount Dear Sirs, I am writing to bring to your attention an overcharge on our recent stay at Shilin Service Apartment in Taipei. On July 9, [redacted], we were charged 30.57 USD for the accommodation, and an additional 31.08 USD for the same day. Upon discussion with the on-site managers, it was confirmed that we had already paid [redacted] Taiwan dollars for our stay on July 10, [redacted]. The manager, who can communicate in English, expressed regret for the error made in charging us twice for the same day. As the manager does not have access to the credit card information used for payment, she is unable to process the refund directly. I kindly request a refund of 31.08 USD for the duplicate charge. Thank you for your attention to this matter. Sincerely, Steve D.

Dear Sir, I have made reservations for 3 rooms at Kris Lodge in Bintulu, Sarawak for February 8th, [redacted]. The booking IDs are as follows: [redacted]53, [redacted]61, [redacted]41. Regrettably, I mistakenly used my old Facebook-linked email for the booking and since the email is no longer valid, I did not receive a booking confirmation from Agoda. I have contacted Agoda multiple times to request that the confirmation be sent to my active email at [redacted] Despite my efforts, Agoda's responses advised me to manage the booking online, which I cannot do due to the invalid email address, or cited company policies against involving third-party emails, which is not the case here as it is my personal email. I urgently require Agoda to resend the booking confirmation to my email at [redacted] to manage my booking for my daughter's upcoming wedding on February 8th, which includes rooms for my relatives Peter Yong, John Liik, and David Liik at Kris Lodge and other hotels. I have tried contacting Kris Lodge in Bintulu, as well as the provided phone numbers and email addresses without success. I sincerely hope Agoda's customer service will address this situation promptly. I have been a loyal Agoda customer and trust that this issue will be resolved satisfactorily. Sincerely, Luk Leh King Phone: [redacted]94 Mobile: +6 [redacted]

Booking ID: [redacted]49 Booking Reference: DHB[redacted][redacted] Upon arrival at the hotel, we were disappointed to find that despite booking a Suite room through Agoda, we were given a regular guestroom. Despite paying $[redacted] per night, the hotel staff were unhelpful and refused to address the mistake. The misleading images on Agoda's website showcased a Suite room, which was not what we received. We are quite upset that Agoda has not taken responsibility for this error and it has greatly affected our holiday experience. We are requesting a refund for the price difference or to be relocated to the correct room as booked. I encourage everyone to exercise caution when booking with Agoda in the future. I am deeply disappointed with their service and will warn others to avoid similar issues.

Hello, I would like to share my experience with Agoda Booking ID [redacted]17. I made a [redacted]% advance payment of INR 2,[redacted].20 but faced an issue at the hotel as my booking was not confirmed. Upon contacting customer support at +91 [redacted], I was assured my booking was confirmed, referencing Mr. Manoj from the hotel. Unfortunately, upon arrival, the hotel had no record of the payment or a staff member named Mr. Manoj. Consequently, I had to pay an additional INR [redacted].82. Despite providing payment receipts, I am still awaiting a refund after emailing Agoda's customer support team, specifically Warunyoo from the Customer Experience Group. I have been following up but am yet to receive my refund. Please assist me in resolving this matter promptly. Thank you. Best regards, Prashant

I am Charito Mae Miro, and I recently stayed at Heritage Hotel Manila. On July 24, upon check-in, I was surprised to learn from the information desk that I had unknowingly booked 2 rooms. Unfortunately, I did not receive any email notification about this booking. As a result, my bank account was charged 9,[redacted] pesos for the 2 rooms. I have already canceled the second room reservation, and I am requesting a refund for this unused room. I urge the website to improve its communication process by ensuring customers receive booking emails. I look forward to a prompt resolution to this matter and appreciate your swift response.

Regarding booking number [redacted]71, I recently stayed at the Soontreya Hotel in Koh Lanta and had a disappointing experience. The language barrier with the receptionist made it challenging to communicate, and upon arrival, it was evident that the hotel was undergoing significant maintenance. The noise from the works made the pool area inaccessible, and the owner appeared uninterested in our stay, not acknowledging the ongoing disruptions. The hotel lacked guests, and the bar was not serving any food or drinks. The room given to us was not as requested, with a non-functional sink. After an hour of no improvement in the situation, I chose to leave. While I believe I am entitled to a refund based on the circumstances, I have struggled to reach Agoda for assistance. This has been my first experience booking with Agoda, and the difficulty in communicating with customer service has been frustrating.

I had a booking ID of [redacted]89 under the name of Mr. Parker at The Lavender Hotel in Yangon, Myanmar. Unfortunately, I was unable to board my flight due to a visa issue. Despite my attempt to fly, the airline refused to check me in without a valid visa. After waiting over 30 minutes on the phone with Agoda's customer service in Thailand, I was advised by the hotel manager, Mr. Min, to contact Agoda via email for cancellation since the hotel couldn't assist with it. I am disappointed by the lack of response from your telephone customer service. I am seeking a refund for the accommodation, assuming it was payment on arrival without incurring any charges. Thank you.

Dear Agoda, I have attempted to contact you multiple times without success regarding my booking with booking ID no: [redacted]29 at Hotel Royal Chulan Bukit Bintang for 3 nights from July 26th to 29th, [redacted]. Upon arrival, the room was unavailable, and I was moved to Royal Chulan Kuala Lumpur, which is inconveniently located far from shopping centers, disrupting my vacation plans. After speaking with Hotel Manager Mr. Taufik, a refund was promised for this inconvenience. I am reaching out to ensure that Agoda is aware of the situation and the refund request. I am curious about the refund timeline. Please respond to me through email at [redacted] or via phone at +[redacted]. Thank you.

I have attempted to contact your customer service team multiple times regarding an issue with my hotel reservation at L.A. Crystal in Los Angeles. I am currently traveling in the USA, making it difficult for me to access the internet regularly. Upon my arrival at the hotel, the receptionist mentioned that they only had one room reserved, despite our booking of two rooms through Agoda. Despite showing them our confirmation, they insisted on only one room being in their system. After failed attempts to reach Agoda, we were unable to resolve the issue, resulting in one couple having to sleep in their car due to the hotel being fully booked. Both rooms were paid for by Petr Kopecek, with one room under Petr Kopecek and the other under Leos Marecek. I am seeking a refund for the room we were unable to use due to the hotel's error. I have sent over the confirmation for one of the rooms as proof of our reservation.

My name is Syed Mahmood with member ID [redacted]. I made a reservation for the "A4 Infinity Pool Big Studio@Near City Center, KLCC" and paid with my credit card under Booking ID [redacted]21. I received a confirmation email but later got a call stating my reservation was cancelled, offering a 10% credit. My online status still shows processing. I attempted to call but after 33 minutes on hold, I was disconnected. I'm left unsure of the current status. If cancelled, please confirm via email and refund my payment. If not, please provide clarity so I can proceed accordingly. The ambiguity of "processing" is unprofessional. I await your prompt response.

I accidentally booked a 6-night stay at Jasper Hotel Melbourne for 2 rooms without confirmation. The payment was automatically deducted since my credit card details were saved. I am seeking a refund for the non-refundable booking so I can reserve a different hotel for the same dates that can accommodate my big family.

I made a reservation at Royal Orchids Brindavan Gardens, Mysore for July 28th and 29th with booking ID# [redacted]57. I received confirmation but was shocked when the hotel denied my booking upon arrival, stating they hadn't received confirmation. We had to scramble to find another hotel. This is the first time we've had an issue booking with Agoda. I've emailed about this but haven't received a refund or response yet. Please resolve this quickly to restore our trust in Agoda. Also, consider removing hotels that don't honor bookings from your site. Thank you.

I mistakenly booked a *-night stay at Jasper Hotel Melbourne for * rooms, and due to saved credit card information, the payment went through without confirmation. I'm seeking a refund for this non-refundable booking as I prefer to stay elsewhere with my family. Agoda suggested contacting the hotel, but the hotel referred me back to Agoda for cancellations. I've tried reaching out through various channels without success. I trust Agoda will assist with a full refund, considering my long-standing use of their service and this being my first cancellation.

Hello! I made a booking last night using my phone application. I included my wife's email, [redacted] I received the booking ID via text message but did not receive the confirmation email. This is my third message about this issue. We are leaving for Thailand tomorrow, so I kindly ask for your assistance. When I checked my booking history, it was missing, and I realized I wasn't logged into my account but booked as a guest. I have all the necessary payment and booking ID details. You can contact me via email at [redacted] or my wife's email, [redacted] Additionally, I am currently on hold with customer service in the Philippines for about 30 minutes. Thank you!

Subject: Unreliable Booking Experience Dear Lars Hansen, I am writing concerning the recent booking I made with agoda.com, which I would like to address below: I was informed by your email that the Golden Tulip Mandison Suites in Bangkok could not accommodate my reservation due to being fully booked. You suggested an alternative reservation at the Shama Lakeview Asoke Bangkok at no additional charge. However, upon arrival at Golden Tulip, I discovered they had no record of my reservation and were not fully booked. After a three-hour wait, with no response from agoda.com, I had to return home [redacted] kilometers away. Your delayed email six hours later claiming the hotel was at fault and that no refund would be given is unacceptable. I intend to share my experience on various media platforms and have also forwarded this email to your headquarters. Kindly refrain from using "dear" in future correspondences. Best regards, [redacted]

I need to cancel my booking at Greenlawn Lodge in Lisdoonvarna, Ireland for Aug 15. Reservation #[redacted]46. I did not receive any email confirmation from them or from you confirming the booking. I only have a printed screen from when I made the reservation on July 18. Despite multiple attempts to contact you and the lodge, I have not received any assistance. An earlier response from you asking if the issue was resolved did not address the problem, as it was not resolved. Unfortunately, I will not be able to stay overnight in the area as planned, though Greenlawn Lodge seemed like a lovely place to stay. Please confirm the cancellation of this reservation. Thank you. - J. Warren

Hello, I am following up for the fourth time regarding a booking issue with "Lost Paradise Resort" in Penang, Malaysia. On June 24, [redacted], we attempted to book for a stay from August 2nd to August 5th, [redacted]. Unfortunately, despite entering all our payment information, we received an error mentioning a server issue that led to the transaction being incomplete. Despite trying multiple times due to the attractive pricing, we were unsuccessful. Consequently, we made a booking through another platform. Upon our arrival at Penang, we discovered that Agoda had also processed our reservation without informing us. Despite our efforts to contact your team through various channels, we were unable to cancel the duplicate booking, resulting in unused rooms and financial loss. We kindly request your assistance in resolving this matter promptly. We hope that the Agoda team will address this issue and offer us a satisfactory resolution.

Agoda, I am extremely disappointed in the booking error that resulted in a room not suitable for my family. The triple room suggested by Agoda for our stay in Marne la Vallee, France at the Ibis budget Pontault Combault was incorrect for 2 adults, 1 child, and 1 infant. After learning from Ibis Budget that a triple room could not accommodate all of us, especially with a baby, I am concerned about our upcoming trip from the U.K. to France with our two young children. I kindly request Agoda to assist in securing a family-friendly room in the Marne la Vallee area, even if it means changing hotels, and I am willing to pay any price difference. Your prompt attention to this matter would be greatly appreciated. Thank you.

To whom it may concern, I hope this message finds you well. My husband's passport is set to expire on September 10, [redacted]. When I inquired at the Swedish Embassy in Manila about renewing his passport, they outlined the necessary requirements, including an appointment at the Swedish Embassy in Hong Kong, flight itinerary, passports, IDs, and more. We secured an appointment at the Swedish Embassy in Hong Kong for August 16, [redacted], at 10:00am. To facilitate this, we booked a Cebu Pacific flight for August 15, [redacted], returning on August 17, [redacted]. Given my husband's age and medical condition as an 80-year-old dialysis patient, I opted to reserve a room at Gloucester Luk Kwok Hong Kong for its proximity to the embassy. Despite our preparations, a recent incident where a Swedish national was denied entry into Hong Kong with a temporary passport raised concerns. The airline informed us they could not guarantee his entry, leaving it to the airport's discretion. Consequently, we decided to forgo the trip, leading to the cancellation of our hotel booking. I kindly request your understanding regarding the cancellation and respectfully ask for a refund. Thank you for your attention and support. Best regards, Jocelyn M. Lundin