Agoda Customer Service Issues

Hello, I reserved a suite room at Watermark Bali that accommodates up to 4 adults. Initially, I only entered 2 guests in my search as I wasn't sure if my mom would join. To err on the side of caution, I booked a room for 4 adults. Upon her arrival, the hotel unexpectedly charged me for a third person at a significantly higher rate, nearly half of the suite price. Despite booking a room for 4 adults, they justified the cost by insisting I only entered 2 guests in the search. This seems unjust as I did book a room with a capacity for 4 adults. I did not receive an extra bed, just additional towels and amenities. I noticed on Agoda that the prices for 2 and 3 adult guests were identical for that day. The hotel is insistent on payment, which is quite frustrating and illogical. I would appreciate any assistance in resolving this matter. Thank you.

On October 30th, I attempted to make a reservation at Seoul Hotel in Clark Angeles, Pampanga. After submitting my credit card details, the page disappeared, making me think the booking hadn't gone through. I refrained from proceeding further. However, I was surprised to discover that Agoda had charged my credit card for the booking, even though I hadn't received any confirmation from them. When we contacted the hotel, they mentioned only receiving a copy of the Agoda reservation or voucher, which led us to not check-in due to the late hour. I am curious as to why I never received a confirmation despite the charge appearing on my credit card, as confirmed by my bank. Thank you.

I made a mistake by not realizing there was no free cancellation when I booked with my credit card ending in [redacted]. I thought I was booking with free cancellation like my previous booking with AGODA ending in [redacted]. I canceled the booking 4 hours later because the hotel doesn't have a kids program for my daughter. I need help to get a refund and rebook a hotel with a kids program. I already have one in mind and will rebook with AGODA. Please assist me as I only book with free cancellations and I used my other credit card ending in [redacted]. Your prompt help is greatly appreciated. Thank you. My contact information is +[redacted] and [redacted] Sincerely, Tiui.

I made a mistake while booking a non-refundable reservation through Agoda. I initially used my credit card ending in [redacted], assuming it was a free cancellation booking, as I usually only book those types. When that transaction didn't go through, I switched to my card ending in [redacted], again under the impression it was a free cancellation booking. I canceled the reservation within four hours due to the hotel not having a kids program and realized my error. I urgently need assistance in getting a refund and rebooking at a hotel with a kids program through Agoda. I have another booking with a free cancellation using my other credit card ending in [redacted]. Please help me rectify this situation promptly as my family needs a holiday break. Kind regards, Tiui. For immediate action, please contact me at +[redacted] or [redacted]

I made a mistake with my booking on Agoda and now I need your help. I used my credit card ending in [redacted] thinking I had free cancellation like my previous booking ending in [redacted]. I cancelled within 4 hours due to the lack of a kids program at the hotel and now realize there was no free cancellation. Please assist me in getting a refund so I can rebook a hotel with a kids program for my family. I usually book with Agoda using my card ending in [redacted]. I am eager to rebook with Agoda for Christmas, and your prompt help is greatly appreciated. Please reach out to me via email or phone to help resolve this issue. Thank you for your assistance.

I made a mistake with my booking and thought it had free cancellation. I initially used my credit card ending in [redacted] from a free cancellation booking with Agoda [redacted]. When that didn't work, I switched to my card ending in [redacted]. Unfortunately, there was no free cancellation, so I cancelled within 4 hours due to no kids program at the hotel and wanting a refund. I need help to refund and rebook at a different hotel with a kids program. I prefer booking with free cancellation using my other credit card ending in [redacted]. Can you please assist me with this urgent matter so I can plan a holiday with my family through Agoda? Thank you. Contact me at +[redacted] or [redacted] Warm regards, Tiui

I made a reservation through Agoda for a room, planning to check-in early the next day. The receptionist informed me that I could only check-in between 3 pm to 11 pm, and no one would be available later. This caused me to miss my check-in, as I arrived early on November 7, instead of late on November 6 as booked. The payment was already processed. After a frustratingly long wait, I contacted Agoda customer service. The agent spoke with the hotel and assured me they would email the hotel to arrange a refund. I was told to expect a follow-up call the next day, but I didn't receive any updates. Every time I called back, I was placed on hold for over an hour without speaking to a representative. My Booking ID is [redacted]59, and my Member ID is [redacted]1 for the Abbey Hotel. My card's last 4 digits are [redacted], and my name is Vignesh Kumar.

Upon booking at the David Dead Resort & Spa through Agoda, I initially encountered issues with receiving a confirmation for my reservation. Despite reaching out via email, the confirmation only arrived the following day. The error was attributed to an incorrect email address provided during the booking process. Subsequently, when attempting to add a fourth person to the room, I was assured it could be accommodated, yet no confirmation was received. Upon arrival, the hotel claimed no knowledge of the request for an additional bed, leading to the need to secure a separate room at an extra cost of [redacted] shekel. I am seeking reimbursement for this expense, as the lack of communication from your end resulted in this inconvenience, with the hotel unaware of our revised reservation. Thank you, Henry F.

Good morning, I made a booking at Acappella Suite Hotel Sdn Bhd, located at 8 Persiaran Sukan, Seksyen 13, [redacted] Shah Alam, Selangor, Malaysia, for a one-night stay. Check-in is on the 21st of October [redacted], and check-out is on the 22nd of October [redacted]. I have not yet received my booking confirmation. During the booking process, I noticed the booking ID, but I accidentally closed the page and did not manage to write it down. I may have also mistakenly submitted an invalid email address as [redacted], when it should be [redacted] I emailed customer service for help yesterday but have not received a response yet. Regards, Teng Hin

Hi, I made a reservation at the Royce Hotel on Jalan Samadhan in Kuala Lumpur for 4 nights via an online booking. Upon arrival, we were greeted by cockroaches running around, a dirty foyer area, and soiled couches with blackened upholstery. There was a musty smell, uncleaned floors, and visible dirt everywhere. We were given a key card with a room number attached but found other guests already in the room. Now, we feel anxious in the dingy corridor, especially since the hotel is situated in a rundown area with dilapidated buildings and shops. It's late after a 24-hour journey from Europe, and we may need to stay a night unless we receive assistance promptly. We have paid in advance for the 4-night stay but would like to cancel the remaining 3 nights. You can reach me at [redacted]

I made a reservation at Hotel Equatorial in Penang, Malaysia, with Booking ID [redacted]93. The confirmation email was mistakenly sent to a different email address, leading me to discover that the check-in and check-out dates were incorrect. After trying to contact the hotel directly, I was redirected to Agoda for assistance. Spending nearly 2 hours attempting to cancel the booking, I encountered login issues on the website despite multiple password recovery attempts. The process was convoluted and unsuccessful. I am requesting prompt cancellation of Booking ID [redacted]93 and find the customer support service lacking and unhelpful in urgent situations. Kindly confirm the cancellation via email at your earliest convenience.

Hello, I need assistance with my booking ID number [redacted]45. I canceled the booking assuming there would be no charges, but $[redacted].58 was deducted from my card. My daughter is unwell, so we decided to reschedule within the stated 7-day cancellation policy. I find it unjust that there was a deduction. Can I reinstate the booking? Contacting customer service has been challenging. White Rock Beach Resort directed me back to you. Please reach me at +[redacted]19 or contact my wife, Grace, in SG at +[redacted]. You can also email me at [redacted] Thanks, Michael.

Hello, I am writing about a hotel reservation under Reservation ID: [redacted]93. Unfortunately, one of the travelers, Vittala Alamengada Poovaiah, my late father-in-law, passed away on the evening of 2-Nov-[redacted] due to a sudden cardiac arrest. As a result, the remaining travelers were unable to make the trip from Bangalore, India to Singapore. I have already informed Carlton Hotel in Singapore, who have agreed to process a refund for the booking once confirmed by Agoda's Customer Care Executive. I have been attempting to cancel the booking and contacting Agoda's customer service without success. Therefore, I am reaching out through this message. Please get in touch with me to proceed with the necessary steps.

As a frequent traveler who relies on Agoda for booking hotels, transfers, and experiences, I have encountered a frustrating issue. My reservation for a particular hotel has been canceled three times, causing me great inconvenience. Despite the cancellations, I have noticed the same hotel being offered at a similar price, leading me to rebook multiple times, only to face cancellations again. This has resulted in an $[redacted] pending charge, adding to my dissatisfaction. I am extremely disappointed with this repetitive problem and demand a resolution promptly. If this issue is not resolved effectively, I will have no choice but to discontinue using Agoda and share my negative experience with others.

I have been trying to reach Agoda for help with my complaint since November 1st. I had made a booking for November 1st to 4th at Tulip Creek Deira, Dubai, on October 4, [redacted]. The booking was confirmed and paid on October 5th was charged to my card accordingly. However, upon arriving on November 1st, the receptionist (Moiz) at the hotel informed me that my booking was cancelled, despite showing proof of my confirmation and payment. Moiz stated he couldn't provide us with a room because it was cancelled, advising us to contact Agoda. I've been trying to reach out to Agoda through their website and app since then but haven't received a response. This situation left us with no choice but to find another hotel in the middle of the night, which was highly inconvenient and disappointing. I kindly request a refund for the payment and hope to resolve this issue promptly.

I am writing regarding my booking ID [redacted]24 for Nov 11 to 18, [redacted], at Red Planet Timog, Quezon City, Philippines. The reservation was canceled on Nov. 8, [redacted]. I initially contacted the hotel by phone and was directed to Tel.No. [redacted]. After reaching out to that number, an answering machine prompted me to provide my booking ID and the last four digits of the credit card used for payment, confirming the cancellation without a refund. I am requesting a refund less any service fees as no hotel services were utilized. Please process the refund as soon as possible as I am in need of the funds. It is disheartening to pay for a service that was not received. Kindly consider my situation. Thank you.

I was asked to leave a hotel in India at around 9 pm last night. I tried contacting the Agoda call center in India but waited for 15-20 minutes with no response. I had already paid for the room when my keys were taken from me as I was heading out for dinner, leaving me with no place to stay for the night. I felt upset and humiliated when the hotel owner yelled at me in front of others, threatening me if I tried to escalate the issue. I demand respect and customer loyalty after being treated unfairly and threatened. The situation escalated when physical threats were made towards me and my family. I am deeply disappointed and hurt by this experience.

Email Address: [redacted] Booking Reference: [redacted]35 Card Ending Digits: [redacted] Phone Number: [redacted] I reserved two rooms at Kudle Beach Resort from December 10th to December 13th. On November 4th, I cancelled the booking through the Agoda app to avoid being charged. However, I was surprised to receive another request from Agoda on November 10th for a partial refund if I cancel again. I am uncertain why I am being asked to repeat the cancellation process multiple times. I am seeking a full refund for my cancelled reservation. I have been trying to contact Agoda for the last 48 hours without success. My family has been loyal customers of Agoda for a long time, but this experience has left us disappointed. I kindly request your prompt attention to this matter as the amount involved is substantial. Please contact me via phone or email urgently to resolve this issue.

Dear Agoda Customer Service, I booked a trip to Rajasthan Udaipur through Agoda and made a reservation at Hotel The Rising Udaipur. Despite our booking being canceled, we paid [redacted] rupees extra because we trust Agoda more than the hotel. Upon arrival, we discovered the hotel's poor service - the geyser in the bathroom was not working in any of the three rooms we checked into. The hotel staff was unhelpful and rude, offering no solutions until the next day and causing unnecessary inconvenience. The overall experience was disappointing, with low food quality, maintenance, cleanliness, and service standards. We feel cheated by the hotel charging premium rates for subpar facilities. We urge Agoda to refund our payment or we will have to reconsider using your services in the future. Booking Name: Utpal Bhatt Booking ID: [redacted]81 Booking Dates: 9/11/[redacted] - 10/11/[redacted] Contact: [redacted] Regards, Utpal B.

Dear Agoda, I recently stayed at The Rising Hotel in Udaipur, Rajasthan, which I booked through Agoda. Despite paying Rs. [redacted] more, after my booking was canceled, I faced numerous issues with the hotel. Upon arrival on November 9th, [redacted], we found that the geyser in the bathrooms was not working in any of the three rooms we checked in. Despite multiple complaints, the staff was uncooperative and unhelpful. Finally, after multiple delays and rude behavior from the management, the problem was still not resolved. The overall experience at The Rising Hotel was very disappointing. The food quality was poor, maintenance was lacking, cleanliness was subpar, staff service was unsatisfactory, and the rooms and bathrooms were in poor condition. The staff and owner were rude and unprofessional, providing low-quality service despite charging high rates similar to a 3-star hotel. I urge Agoda to refund our payment as this experience was highly unsatisfactory. If this matter is not resolved, I will be hesitant to use Agoda for future bookings and will not recommend it to others. Sincerely, Utpal B. Mobile: [redacted] Booking ID: [redacted]81