Agoda Customer Service Issues

Due to Covid-19 regulations from the Federal & State Government, we are unable to travel to QLD and enjoy our stay at Spectrum Apartments as planned. Our booking ID is [redacted]53. We kindly ask for the option to postpone our reservation for a later date or receive Agoda credit for future use in South Australia. Your prompt assistance with this matter would be greatly appreciated. Looking forward to your response. Best regards, Matthew Millard Email: [redacted] Phone: [redacted] [redacted] [redacted]

Booking ID # [redacted]59 for Check-in on Saturday, December 18, [redacted] My name is Thembi Mabaso, contact number [redacted], email: [redacted] Upon arrival at Mountain View Lodge, I spoke to Camrin who informed me that they have been fully booked since last week. I am requesting a full refund due to being unexpectedly stranded with my family late at night while searching for accommodation. It is very disappointing to have been booked at a location that had no availability. Please process my refund promptly.

I recently had a room booked through Agoda by a friend for a 5-day stay. Although my debit card was initially charged for a "token" amount, the reservation was canceled by Red Roof Inn due to a change in room prices. I followed instructions to cancel through Agoda, but the funds have not been returned to my account. It has been ten days, and I am unsure why the refund has not been processed. I would appreciate assistance in resolving this matter either by refunding the amount to my debit card or providing a credit voucher with Agoda for future use. I am a loyal Agoda customer and have already made another booking with them. My name is Jesse Andis, and the booking confirmation number is [redacted]54 for the Red Roof Inn Midtown Albuquerque, NM [redacted]. Thank you for your attention to this matter.

Dear Sir or Madam, I am reaching out about my Agoda reservation for city space from December 28th to 31st (reservation number: [redacted]35). Due to the latest restrictions starting on December 15th, French travelers are restricted from tourist travel to the UK. Given the circumstances, I kindly request a refund for this booking. I appreciate your prompt attention to this matter. Thank you for your understanding. Sincerely, Tanguy T. +33 6 86 08 98 56

I need help with changing my booking dates at the Chelsea Plaza Hotel in Dubai due to unexpected circumstances. I had symptoms of Covid-19 when I made the booking and later tested positive, so I can't travel. I'm disappointed with the lack of flexibility from both Agoda and the hotel about getting a refund. It's frustrating to see the strict rules in the UK affecting travel plans. I hope to receive a full refund as I saved up for this holiday as a hardworking individual. The hotel seems quick to cancel without considering valid reasons like illness. Agoda canceled my booking with no refund, which seems unfair. I'll be contacting my bank to look into this further. The hotel is likely to fill the room quickly during the festive season, but my immediate concern is resolving the refund issue.

I made a reservation for December 21-23, [redacted], and arrived today on December 20, [redacted], to check-in. I was informed that the hotel had been severely damaged by a typhoon and could not accommodate us. I am disappointed that I was not notified at the time of booking when the room was still available. My Booking ID is [redacted]27. I am requesting a refund for this inconvenience. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I made a last-minute booking for the EkoCheras Duplex Room with Balcony through Moka (Booking ID: [redacted]93) as a flood victim in Kuala Lumpur seeking refuge. Since the water levels have subsided in my area, I no longer require the accommodation. Unfortunately, I'm unable to cancel the booking as the system requires a one-day notice, even though I booked just an hour before check-in. I am requesting a prompt and full refund for this cancellation.

The Thailand Pass system rejected your registration for not meeting the guidelines. To fix this, ensure your hotel confirmation stating 'PAID' is in English or Thai, includes RT-PCR/PCR test, and shows pickup transfer details. Also, ensure clear attachments by uploading a PDF file in the additional information section. Screenshots or unclear documents will not be accepted. Kindly correct your details and reapply. Please provide the document in English with all the necessary information. Currently, it is only available in Polish. Reservation number: [redacted]03

Hello, I hope this message finds you well. I am reaching out to request a refund for a hotel reservation at S and M Hotel and Suites booked for three nights. Unfortunately, upon arrival, we were informed that the hotel was fully booked and we were unable to stay there. We were directed to contact Agoda Customer Service for assistance with processing the refund. I kindly ask for your prompt attention to this matter as the refunded amount would greatly help with our daily expenses. Thank you and best regards, A. Abadingo

My booking ID is [redacted]09. I have a free cancellation until 23:59 IST on this reservation. However, I am unable to cancel the booking and receive a refund through the app. I have attempted to reach out to the chat support, but they informed me that canceling online is not an option without providing further guidance. I now find myself with two bookings for the same time, place, and amount unintentionally. I would appreciate assistance with this matter.

I accidentally deleted my reservation due to a mistake made while modifying it. The hotel confirmed my error. I had two bookings at the same property, one for a smaller room and another for a larger, more expensive one. When trying to remove the old booking with one room as we are three people, I inadvertently canceled the newer one. Agoda charged me for the unintentional cancellation. I kindly ask for a refund as I did not intend to cancel the non-refundable new reservation, but to remove the old one instead. The hotel acknowledged the active old reservation for the same period with the same guests. Your prompt assistance in resolving this issue before my stay in Thailand would be greatly appreciated. Thank you, Romeo D. Cancellation date: December 20, [redacted] Booking number: [redacted]01.

While traveling to Koh Lipe, I mistakenly canceled a reservation on Agoda with the ID [redacted]05. I intended to change the dates as I won't be able to arrive until the 23rd due to travel from Phi Phi Island. When I canceled the booking, they confirmed there would be no cancellation fee and since no payment was made, I am unable to request a refund as per the screenshot I have. I have now canceled the reservation to make a new booking for the 23rd.

I reserved a room at OYO [redacted] Ferringhi Stay Inn for December 21, [redacted]. Upon arrival, I was informed that the room had already been assigned to another guest, and the property had no record of my booking. I am disappointed by this oversight and the fact that there were no available rooms or information about my reservation. Unfortunately, I cannot cancel my booking, resulting in a loss of RM103.63. I kindly request a refund for this inconvenience. My booking ID is [redacted]57. Thank you for your attention to this matter.

Hello, I made an error on the website by choosing a non-refundable booking instead of the one with free cancellation. I would like to pay the price difference and switch my booking (same hotel, same date) to the free cancellation option. My booking number is [redacted]65. Due to possible coronavirus-related restrictions, I have been attempting to contact you for a few hours. Thank you. Regards, Adel

I made a reservation on Agoda with booking ID [redacted]49 for a family stay in Nainital from December 31, [redacted], to January 1, [redacted]. I received a confirmation email, but when I checked with the property two days later, they said it was not confirmed. This level of service is disappointing from a company like Agoda. I kindly ask to fix my booking for the same dates and property. If there are any problems, please offer a similar property at the same price.

Hi team, I want to inform you that we made a booking at Beyond Resort Krabi with the booking ID: [redacted]97 under the names of Tushar Dandriyal & Vaishali Kotiyal. Due to our canceled flight, we are unable to travel and kindly request assistance with canceling our hotel room. I have already spoken to Ai, a hotel associate, who advised me to route our cancellation through Agoda for the reservation to be canceled and the refund initiated. Your prompt assistance in this matter is greatly appreciated. Looking forward to your response. Vaishali

Booking number [redacted]11: Upon arrival, I was required to pay before receiving the room key. The actual room did not match the images displayed online, with torn material on the chairs, peeling paint, and a strong smell of urine. Unfortunately, the conditions were not acceptable, so we had to request a refund. However, we were informed that a refund was not possible and advised to get in touch with customer service. This was supposed to be a special birthday treat for my wife, so we ended up booking a room at a nearby Premier Inn, which was excellent. I am hoping for a prompt refund due to the misleading images and the subsequent inconvenience caused.

Good evening. I made a reservation at The Majlis in Lamu, Kenya from 27th to 29th of December under the name Milena Sjekloca. I received a confirmation from Agoda, but today I received an email stating they cannot accommodate me and advising me to cancel my booking. I do not want to cancel as I have already purchased my airline ticket. Additionally, the cancellation policy states there would be no refund if I cancel. When I contacted the hotel directly, they mentioned they are not affiliated with Agoda. I would appreciate your help in securing a full refund as I find this situation unfair and I suspect there might be an issue with the website. I have all the emails as evidence, which I can provide if needed.

I would like to file a complaint about my recent reservation at the Paamonim Hotel made through order number [redacted]89. Despite booking for 5 people, upon arrival, the hotel claimed to have only received a booking for 4 guests and had no available room for the extra person. Consequently, I had to pay extra for the fifth guest. This situation is frustrating as I specifically reserved for 5 individuals and now find myself sharing a room meant for 4 people due to the hotel's error. To add to the trouble, the hotel owner was unhelpful and insisted on full payment. I am currently in Jerusalem with kids, one of whom has special needs, and due to the circumstances, cancelling the reservation is not feasible. I demand a full refund for the inconvenience and disappointment caused by this mishap. Thank you, Lilach E.

Hello, I need assistance canceling booking number [redacted]97. I tried to cancel before the 11:59 PM deadline on December 21st but encountered an error message that prevented me from doing so. I have made a new booking at the Metropolitan Hotel through Agoda but missed the cancellation deadline due to technical difficulties. Can you kindly help me cancel the booking [redacted]97 without any charges? The stay date is still on December 23rd, and I believe it's not too late to cancel since I have booked another hotel with your company. Your support in this matter is greatly appreciated. Thank you, Nayif.