Agoda Customer Service Issues

Hello, I made a reservation through Agoda for a 2-night stay at Shah Beach Resort, Melaka on 7th September [redacted] at 12:45 AM. The transaction went through, and RM [redacted].64 was deducted from my bank account by i-payment FPXPAY MOLPAY (ref no: [redacted]2). However, upon reaching the hotel for check-in, I was informed that my booking was canceled. The booking number is [redacted]61 under my name NUR IZZATI BINTI OMAR. I tried contacting customer service but couldn't get the required assistance. Hence, I am reaching out via email. I am seeking a full refund for the amount deducted from my bank account. Looking forward to a prompt and positive response. Thank you.

Good morning, I had a reservation at a Morningside inn in New York from September 7th to September 8th, with a note that I would arrive at 1 am on the 8th. However, upon arrival, my room was sold out even though my credit card was already charged three days before. We were given a room in a different hotel that cost us $[redacted], twice the amount. We had to take a taxi to reach the hotel, by then it was already 2 am. I am very disappointed with the service provided. We were assured that we would receive a full refund for both bookings at the Morningside inn and Days inn. I request a prompt refund of $[redacted] for the inconveniences caused. Please reach me at +48 [redacted]70 or [redacted] so I can provide all receipts and details. Sincerely, A. Bardeli

Subject: Change in Check-in Date Request due to Flight Delay Hello, I am reaching out regarding a booking adjustment needed for my Director. Despite repeated attempts, we are facing difficulties changing the check-in date with Agoda. The original check-in was set for the 10th of September at Natura Hotel in Johor Bahru. The trip was planned for my Director, his daughter, and wife to visit Lego Land. However, a recent typhoon in Japan on the 3rd of September resulted in the closure of Kansai Airport. This led to a reroute back to Kuala Lumpur via Tokyo, where they are still awaiting confirmation of their seats. Due to these unforeseen circumstances, we kindly request to change the booking to the 15th of September. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance. Warm regards, Ch’ng Lip Kang Eric has already communicated with the General Manager of Nature Hotel, who has verbally agreed to the check-in date change. However, official verification from Agoda is required to proceed. Please reach out to me, Jason Lai, at +[redacted]2 for any necessary follow-up. Your prompt response is essential. Thank you.

Hello Agoda Customer Service, I am writing about my recent experience with booking number [redacted]13 at the Golden Crown Grand Hotel. Upon my arrival on September 8th around 10 pm, I was surprised to learn that my credit card provided for payment could not be charged as the hotel claimed there was an issue with the transaction. Despite receiving an email confirmation from Agoda on July 25th, confirming my booking and stating that payment would be collected by the property, my reservation was unexpectedly canceled by the hotel. After being informed that all rooms were fully booked, the hotel staff arranged for me to stay at the Hansa JB Hotel at an increased cost for the night of September 8th. I believe this situation was unfair as I had notified both Agoda and the hotel in advance about my late arrival due to travel delays. I did not receive any communication regarding the payment issue or the cancellation beforehand, which left me frustrated and inconvenienced during my trip. I kindly request a refund for the one night's charge of RM167.77 as I had no knowledge of the payment problem leading to the cancellation of my reservation. I trust that Agoda will investigate this matter and provide a resolution promptly. Thank you for your attention. Sincerely, CTKL

Booking ID No. [redacted]42 at Miramar Garden Hotel in Taipei I modified my reservation from 10 days to 7 days with ease using the online system, which processed quickly. Although the dates were adjusted promptly, the price remains unchanged. Kindly provide the updated 7-day rate for our stay: arrival on Oct 5th and departure on Oct 12th. I have reached out through your online services multiple times without any response, which is frustrating. Our upcoming trip is approaching, and without a resolution, we may consider altering our accommodation or seeking an alternative hotel.

Hello Agoda customer service team, I wanted to bring to your attention the issues I encountered with my recent booking number [redacted]13 at Golden Crown Grand Hotel. On 8 Sept, upon my arrival around 10pm, I was surprised to learn from the hotel staff that there was a problem charging my credit card that ends with xxx-[redacted]. Despite receiving a confirmation email from Agoda on 25 July [redacted], stating that my booking was confirmed and payment would be collected by the hotel, the payment was not processed. The hotel staff mentioned that they tried to contact Agoda via email and phone regarding this matter but did not receive a response, leading to the cancellation of my booking without my knowledge. Despite their efforts, there were no available rooms at the hotel, resulting in me having to stay at Hansa JB Hotel at a higher cost. I am disappointed by the lack of communication and the inconvenience caused. I hope you can look into this matter and refund the charge for one night amounting to Rm167.77, as I was unaware of the payment issue until my arrival. Thank you for your attention to this matter. Best regards, Catherine Teo Kai Lin

I received a booking from Agoda with booking ID [redacted]13. Unfortunately, we are unable to process the payment using the card provided. Our property ID is [redacted]. If the payment issue persists, we may need to suspend Agoda bookings at our establishment. I am having trouble locating any contact numbers for the owner to speak with an Agoda representative directly. Thank you, Lidia.

Good morning, I am a frequent Agoda bookings user named Nicholas Sandon. I recently received an email with a promo code I would like to apply to my upcoming hotel stay in Sydney at the Mercure Hotel on George Street. My stay will be from February 26 to 28, [redacted], after returning from a New Zealand cruise. Upon checking your website, the quoted price was $[redacted].00. Looking forward to your prompt response. Regards, Glenice & Nicholas Sandon from Perth, Western Australia. The world just became AU$[redacted] cheaper! Enjoy a discount of up to AU$[redacted] on all promo eligible properties until September 15, [redacted], using the code AWESOMEAUG at checkout. Use coupon.

Hello Customer Service, I have reached out to your [redacted] email regarding a fraudulent charge on my ex-colleague's corporate card amounting to SGD940.65. Despite contacting you and the bank promptly when we noticed the unauthorized hold on 31 Aug [redacted], the fraudulent deduction still occurred on 5 Sep [redacted]. We urgently require documentation, like a booking confirmation, to address this issue. Please assist us at your earliest convenience. You can reach me at +65-[redacted]1 or email me at [redacted] Thank you.

Hello, I am seeking a refund for booking reference number [redacted]59 due to unfortunate circumstances faced during my stay in Japan. Firstly, we encountered a typhoon in Osaka which led to our flights being canceled twice from Sapporo to Osaka, causing us to miss the check-in at the hotel in Kyoto. Despite notifying them of the flight cancellations and requesting to cancel the first two nights with the assurance to keep the last three, the hotel did not respond promptly. Subsequently, a major earthquake in Sapporo extended our stay there, resulting in just one night instead of the planned five in Kyoto. The stressful situations left us without accommodation in Sapporo. Therefore, I kindly request a refund for four nights as we were unable to utilize the booking as intended. Thank you, Juliana F.

Hello, I recently made a reservation via Agoda for a room at The Nai Harn in Phuket. After noticing a lower rate in an email from Agoda, I swiftly booked a room. However, upon receiving a notification from the bank, I discovered that I was charged $[redacted] instead of the expected $[redacted]. I decided to cancel the booking but did not receive a refund. The hotel informed me that I must resolve this matter with Agoda directly. I would appreciate it if Agoda could issue a full refund so I can rebook the same room, possibly at a lower rate through the Agoda website. My booking reference number is #[redacted]33. My husband, L.K.B., and I have been loyal Agoda members for over a decade. We hope for a satisfactory resolution and thank you in advance for your assistance. Regards, Hwa Ming

I recently noticed a charge on my credit card statement from July 29th for $[redacted].40, supposedly for a booking on Agoda. However, I have no record of this booking in my Agoda account and did not make this reservation. I am seeking clarification on this charge. If there is a booking reference associated with it, kindly provide the details. If not, I will be contacting my bank to investigate and refund me for these unauthorized charges if further information is not provided.

I booked a room on Agoda yesterday (#[redacted]74) for Kuad Khon Thoe Pai Cottage in Pai, Thailand, listed at $33 per night. However, my confirmation shows a charge of $53 per night. The website indicates it is non-refundable, but I am not responsible for this mistake. The current rate displayed on Agoda is still $33 per night for this property. I believe the cottage is only worth $33, not $53 per night. I would appreciate it if Agoda could correct this overcharge issue promptly. -Colleen L.

Booking ID: [redacted]34 Diana L. [redacted] Medfield Rd, Lugoff, SC We made a reservation through your website that promises to match the cheapest rate available. However, after booking, I discovered a link on the site offering the same room for $68.00 per night with taxes included, while I paid $77.00 per night without taxes. I contacted customer service but received no reply. Upon arrival, the hotel staff was unhelpful and the room was not satisfactory. I request a refund of the price difference to my card. It's disappointing that the lowest price guarantee was not honored. Please reach out to me promptly. Thank you.

I made a hotel reservation through Agoda for Kuad Khon Thoe Pai Cottage in Pai, Thailand at the rate of $33 per night, but upon receiving my booking confirmation, I noticed I was charged $53 per night instead. My Booking ID is [redacted]74, and my booking dates are from January 28 to 31, [redacted]. I have evidence in the form of screenshots showing the initial price of $33 per night when I made my reservation. Despite Agoda stating that the booking is non-refundable, I am certain that this price difference is not due to any mistake on my part. After further research, I found the same room listed on Agoda's site for $43 per night and on Expedia for $34 per night. I will also be capturing screenshots of the Expedia listing. As a loyal customer who has used Agoda for 15 years without issue, I am troubled by this unexpected increase in price and would appreciate a resolution to this matter. Please reach out to me at [redacted] or at [redacted], as well as [redacted] for further assistance regarding Booking/Confirmation ID [redacted]74. Thank you.

Dear Agoda, I want to address my recent experience with booking no. [redacted]13. Upon arriving at Golden Crown Grand Hotel on 8th September at approximately 10 pm, I was surprised to learn from the hotel staff that they were unable to process the room charge using my credit card, which ends with xxx-[redacted], as previously arranged. This was despite receiving a confirmation email from Agoda on 25th July [redacted] stating that my booking was confirmed, and payment would be collected by the property. The hotel staff mentioned that they had attempted to contact Agoda regarding this issue but did not receive a response. Subsequently, my booking was canceled without my knowledge until I arrived. Although the hotel was fully booked, they assisted in arranging an alternative room for the night at Hansa JB Hotel, albeit at a higher cost. I am disappointed by the lack of communication leading to the cancellation of my booking and the subsequent charge for cancellation or no-show. I had indicated in my booking remarks that I would be checking in late on 8th September due to travel delays, but I did not receive any prior notification about the cancellation. Considering my previous positive experiences with Agoda, I urge you to investigate this matter. I kindly request a refund for the one-night room charge totaling Rm167.77 on 9th September. Thank you for your attention to this issue. Sincerely, Catherine Teo Kai Lin

Hello, I am Mark Louie Choa, a loyal customer of Agoda for both international and domestic travels. I am reaching out regarding a recent booking that was mistakenly charged to my credit card. My family and I are planning a trip to Hong Kong, and while browsing for hotel accommodations on Agoda, my mobile phone froze. In an attempt to fix the issue, I accidentally confirmed a booking without intending to do so. I kindly ask for your assistance in refunding the amount of Php36,[redacted].94 to my credit card since I am still exploring other options and locations on your website that would be more suitable for our vacation. The booking details are as follows: Mark Louie Choa Booking ID: [redacted]92 I appreciate your prompt attention to this matter and eagerly await your response. Sincerely, Mark Louie Choa

Subject: Cancellation of Booking at Shangri-La China World Summit Beijing Dear Sir/Madam, I hope this message finds you well. I recently cancelled my booking at the Shangri-La China World Summit Beijing, scheduled from 26 September to 2 October, with the booking ID [redacted] on 10th September [redacted]. Upon cancelling my booking, I was notified by my bank that a full refund is being requested. After contacting the hotel directly, they confirmed that they did not request any payment. Therefore, I am seeking your assistance to address this issue. I regret not being aware of the cancellation policy and apologize for any inconvenience caused by my oversight. I kindly request your understanding and flexibility in waiving the cancellation policy in this instance. As a loyal user of Agoda, I value your service and hope for a favorable resolution. I appreciate your attention to this matter. Thank you for your time and consideration. Warm regards, Nicole Low

I made a booking this morning but haven't received any confirmation email yet. I called my bank and they didn't see the transaction. So, I made a second booking and headed on a long drive. I've been trying to cancel one booking with Agoda at 03 [redacted]9 but couldn't get through and am still attempting. I've already checked in for tonight and would like to change one booking to tomorrow instead. My booking IDs are [redacted]21 & [redacted]05, both for check-in on Sep 11 under the name L.S. Chen. I spoke with the front office manager who advised me to contact Agoda, but the wait time is too long. I'm still trying. You can also contact me at [redacted] if needed.

I had issues with reservation number [redacted]73 for a stay in Florence, Italy. The owner did not show up, and despite waiting for three and a half hours, I had to find alternative accommodation. I tried to contact Agoda on the 7th and 8th, but faced difficulties due to time zones. Miss Yoshikawa mentioned a phone call on September 10 which never happened. Despite sending numerous emails, I received no response from Agoda Japan. The lack of communication from the owner made it even more challenging. The changes in personnel handling my case, like Oinuma, Miyazawa, and Yoshikawa, have been confusing. Miyazawa suggested discussing with gift cards which seemed odd. I hope for a prompt and sincere response from Agoda or one of the individuals mentioned to resolve this matter without further complications.