Aer Lingus Customer Service Issues

I recently received an email from Aer Lingus regarding an exclusive offer. The email claims to celebrate the company's 80 years and offers a voucher for two tickets to any destination for just 10 EUR. However, I am unsure if this offer is legitimate or a scam. The email states that the voucher is valid for one year and the link to claim it will be available for 48 hours. The email also provides an option to unsubscribe from their mailing list. Please advise if this offer is genuine.

I recently flew Aer Lingus from Kerry to Dublin, then Dublin to JFK before continuing on Jet Blue to San Diego in Business Class. Upon arrival at JFK, my checked bag was missing. Despite both airlines sharing Terminal 5, the check-in agent was unaware of their partnership, leading to the mishandling of my luggage. The Baggage Manager at JFK was unprofessional and dismissive, stating that lost bags are common and that I wouldn't see my belongings for days due to a lack of support infrastructure in the USA. This poor customer service experience was disappointing considering the high cost of my ticket. Aer Lingus should consider replacing this manager with a more competent representative who can effectively assist passengers in similar situations.

My husband and I returned from Philadelphia on Tuesday morning (EI [redacted]). We had already paid for our seats and an extra bag the night before the flight. Upon arrival at the Philadelphia airport, we were unexpectedly charged $[redacted] for excess weight. Despite being offered a reduction to $[redacted] if we removed 8lbs from one bag, we decided to pay the fee due to the forming queue behind us. I am disappointed because the flight had available seats, and we are regular Aer Lingus customers, flying with them annually to the States and also to London last year. My husband has flown with them for work several times this year. I understand the weight limit rules but feel that the $[redacted] charge was excessive. I hope for a response and a contact number to discuss this matter. I have receipts for the excess baggage payment, booking reference 2GSYX6. Sincerely, Denise O'Dowd.

Hello, I recently purchased two tickets from London Heathrow (LHR) to Belfast City. The booking references for the tickets are 2H6H52 and 2GMUHB. While intending to book only one ticket for myself, Sarah Michaela Steel, due to slow internet speed causing lag, I inadvertently confirmed two tickets without realizing. As a student, this double booking is financially burdensome for me. I kindly request assistance with receiving a refund for the extra ticket. I appreciate your prompt attention to this matter. Thank you, Sarah Michaela Steel

I bought a first-class round trip ticket from Dulles (IAD) to Dublin (DUB) on Aer Lingus through Princess Cruise Lines. The initial flight was supposed to be #[redacted] on June 30, [redacted], with the return on July 16, [redacted]. The ticket cost me $4,[redacted].50, charged to my credit card. A tumor was found in my right frontal lobe on June 12, [redacted]. On June 14, [redacted], I had surgery at the Walter Reed medical center. Unfortunately, this resulted in permanent sight loss in my right eye. All parties involved, including Aer Lingus, were informed of the cancellation of the Princess cruise and the trip to Dublin due to my health crisis. My travel companion, Ms. C.G. Cassot, received a credit memo from Aer Lingus regarding their non-refundable ticket. I am yet to receive such information. My queries are: 1. Will I get a refund for my ticket due to my health situation? 2. If not, will I receive a credit memo like Ms. Cassot? 3. If not, what options do I have? Thank you for your attention, J.J. Farley.

I am a lady suffering from a unique medical condition in Ireland, needing to seek treatment in London. After a disrupted flight from Dublin due to delays and a subsequent cancellation on my return, I was left with significant financial losses. Despite sending my complaint and receipts to Aer Lingus by mail, I have received no response. Customer service instructed me to submit everything online, but I am unable to do so due to limited computer access and have not been able to reach anyone by phone. I feel stranded and out of pocket with no means of resolving this issue.

To whom it may concern, I am writing today as a dissatisfied customer. On July 4th, I traveled from Dublin to Malaga airport on the 14:55 flight, and upon arrival, my checked bag did not make it. This was incredibly frustrating as it contained all my clothes, leaving me with nothing. Despite being assured it would be delivered within 24 hours, it only arrived on Saturday, three days later. I had to purchase clothing to tide me over, causing significant inconvenience. I repeatedly reached out to customer service for updates but never received any. I am disappointed by the lack of communication and support from your airline. I expected to hear from you regarding compensation by now, but have not. I hope you can appreciate my frustration.

Hello, I made a booking with Aer Lingus on August 5th, which was a bank holiday Monday. The website kept freezing, and a message came up halfway through stating that the site was experiencing difficulties. It now appears that Aer Lingus has made two identical bookings for me - Dublin to Santiago with references 2NAMP2 and 23FMKB. I am currently abroad in Spain and have been trying to reach the helpline for several days. I believe I have almost paid the amount for the incorrect flight again in phone bills but have failed to speak to anyone. Can you assist me in rectifying this issue? It was not caused by any problem on my end, but I have incurred financial loss due to this double booking. My mobile number is Irish [redacted]. Thank you, Kathryn Allen. Travel date is Monday, the 26th, from Dublin to Santiago De Compostela.

My granddaughter is scheduled to arrive in Dublin from Hamburg at 11:45 am, and her connecting flight to Newark, Flight #[redacted], leaves at 1:00 pm. This gives her a tight layover of 1 hour and 15 minutes. Will she have enough time to make the connection? Also, I'm curious if she will need to go through Customs in Dublin or Newark.

I made a booking with Aer Lingus on July 4, [redacted], for a flight from Hartford, Connecticut, to Bristol, UK, with a layover in Dublin. My booking code is 26AUEN. I flew out on July 21 and returned on July 26. Upon checking my bank statement for July 3 to August 2, [redacted], I noticed that Aer Lingus has charged me twice for the same flights. The second booking with the same itinerary is under booking code 2A7ER2. I have tried contacting the customer care center by phone multiple times but have been disconnected after waiting for more than 30 minutes each time. To address this issue, I am reaching out via email. I am willing to provide proof of the duplicate payment if needed. Thank you for your attention to this matter. -JJ

Subject: Displeasure with Recent Aer Lingus Flight Experience Dear Sir/Madam, I am writing to express my dissatisfaction with my recent flight experience with Aer Lingus from Toronto to Berlin via Dublin on August 15, [redacted]. As an international student who saved up all year for this trip, I was incredibly disappointed with the conditions and the handling of my journey. Upon check-in, I was notified of a one-hour delay, which eventually extended to 11 hours at Dublin Airport. This delay caused me to miss important events and spend my time waiting, calling, and seeking information about my luggage, which was unfortunately missing upon my arrival in Berlin. The subsequent ordeal of dealing with lost luggage, having to cancel plans, and incurring unforeseen expenses has left me in distress. I demand full reimbursement for expenses, compensation for the time wasted, and legal compensation for the delayed arrival in Berlin. I urge a prompt and comprehensive response to resolve this matter efficiently. Sincerely, Helin Bilgin

I contacted Aer Lingus on August 20th to cancel my flight with booking reference 2LJHKB. The conversation with the agent took a while due to my speech disability, but eventually, she confirmed the cancellation. Even though I filled out a refund form online, I realized I was not entitled to a refund. I informed the agent to cancel that form as well, case reference [redacted]. Unfortunately, it seems like there was a misunderstanding, as my online booking still shows as active. I want to confirm the cancellation of my flight and request a "cancellation program" from Aer Lingus for my Allianz Flight Insurance. I need to cancel the flight because my grandson, whom I planned to visit, no longer wishes for me to come following his marriage breakdown.

On August 11, [redacted], as I was boarding my flight departing from Dublin, I was guided to my window seat, S/E Economy Class 09H, which was a Christmas gift from my son. Unfortunately, a woman was occupying my designated seat and refused to move despite requests from the flight attendant. I was left with no choice but to sit in a smaller seat, causing discomfort throughout the journey. After speaking to another attendant, I was advised to contact customer service regarding the issue. The woman explained that she had voluntarily given up her seat on a previous overbooked flight. The initial flight attendant's lack of assistance and the woman's refusal to vacate my paid seat led to a challenging and frustrating flight experience. The situation was mishandled, and the matter needs to be addressed by the airline.

Upon arriving at London Gatwick on August 28th via Aer Lingus flight EI0236 with booking reference 2KKUVN, one of our hand baggage items was delayed for 50 minutes. Unfortunately, the bag belonging to Mr. William Jones, checked in at Dublin airport simultaneously, did not arrive along with the bags of other passengers. After waiting an hour, we were directed to Aer Lingus customer information. Upon arrival, a woman at the AL desk, though claiming not to be an AL employee, assisted us. Subsequently, another staff member escorted Mr. Jones and a fellow passenger to retrieve their bags from the baggage handling area. Despite eventually recovering the bag, Mr. Jones, aged 86, faced a challenging wait of over 95 minutes. As Mr. Jones' travel partner, I was left waiting at the Aer Lingus desk without assistance, even though I am 76. The contact information provided for AL Customer Service turned out to be inaccurate. Despite the taxing ordeal, we were left to organize and pay for transportation home, resulting in additional charges. Our experience with Aer Lingus left us feeling poorly treated. I seek further guidance on addressing these grievances with the airline. Mrs. E F A Miller

I contacted customer service this morning but reached the Air Club division by mistake. I spoke with a representative named Donna. She was extremely rude and impatient even though I had all the necessary information about my booking. When I asked for another number to inquire about my cancelled seating arrangements, she insisted on helping me instead. I apologized for any inconvenience and expressed that I did not want to take up too much of her time, but she mentioned she was very busy. This left me wondering if she was too busy for customers and if I should reconsider using this airline in the future. Donna's poor customer service was disappointing. The number I called was 1-[redacted]. I hope to receive a response soon. Best regards, S. Bharath.

I had made two bookings with Aer Lingus for a return trip from Dublin to Lanzarote. The departure was scheduled for Wednesday, August 14th, with a return on Saturday, the 24th. The booking references are 2CJ2YW (1 adult, 2 young adults) and 2AIW7S (1 adult). Unfortunately, my 13-year-old daughter fell ill and was deemed unfit to fly back on the Saturday. I obtained an unfit to fly certificate. While the other passengers flew as planned, I needed to rearrange flights for my daughter and myself. The original return ticket was €[redacted].78 for me and €[redacted].78 for my daughter. I expected a charge of 50 euros for the change plus any fare difference. However, I noticed that I have been charged €[redacted].01 twice on my Visa, totaling €[redacted].02 for one-way changes. This was due to the medical situation, and I have all the necessary documentation.

I purchased a large checked bag for my trip from SFO to DUB with booking reference 24I8RN. After some confusion with the receipt, a chat agent confirmed that I had paid for one checked bag for departure and one for return. However, upon revisiting my receipt, it indicates that I have paid for two checked bags for each leg of the journey. I am scheduled to fly on Wednesday and I am keen to resolve this discrepancy as I only intend to check in ONE bag and carry on a second bag. I appreciate your prompt assistance. Thank you!

I recently flew with BA on Friday, August 30, as part of my journey from LA, with the second leg on Aer Lingus. Unfortunately, my luggage did not make it from Dublin to London and has been stuck at Heathrow since Sunday. Despite repeated attempts to resolve the issue through phone calls and tweets, neither airline has taken responsibility to retrieve my bag. This situation has caused me to seek medical assistance, buy new clothes, and has significantly disrupted my vacation. The conflicting information provided by British Airways and the lack of assistance from Aer Lingus has further complicated matters. I urge both airlines to work together to resolve this issue promptly, as customer service is paramount in situations like these. My BA number is LHRBA99800, and my Aer Lingus confirmation number is 282Y72. My name is Rebecca Joseph, and my contact number is [redacted]9. I hope for a quick resolution to ensure I can enjoy the remainder of my trip without further inconvenience.

Dear Sir/Madam, I am extremely disappointed with my recent travel experience with your airline. I was unaware that I would be using Aer Lingus for my connecting flight from Dublin to Manchester, as I purchased my ticket through Etihad Airways. My ticket clearly stated "Etihad Airways" for all flights. My luggage has been lost or misplaced, and when I contacted Etihad, they directed me to Aer Lingus. I have important exams coming up and all my study materials, clothes, and personal belongings are in my missing bag. This situation has caused me a great deal of physical and mental distress, and I urge you to locate and return my bag promptly. Sincerely, Dr. Yuki Man Gurung Bag Tag Number(s): EY052383 Flight Details: EY [redacted] / 01 SEP, EY 45 / 02 SEP, EI [redacted] / 02 SEP Routing: KTM / AUH / DUB / MAN

I am experiencing issues with your website and phone system. I have been on hold for over an hour regarding my booking Ref # 25SHVW made for a trip on 11/27/19 from Hartford CT to Dublin, returning on 12/6. I tried to cancel my booking as the web form wouldn't submit after multiple attempts. Despite filling out the cancellation form three times, the submit button wouldn't work to complete the required 24-hour cancellation process by the US DOT. I called and spoke with a helpful customer service representative named Al after a long wait. He confirmed my tickets are refundable. I kindly request a refund to my Visa card for the canceled tickets. I also rebooked the same flights for Thomas Brown and myself, Darlene Mancini-Brown, at the next fare level for assigned seats and luggage. Please address the website issues and long wait times on the phone. Thank you for your attention to this matter. Sincerely, Darlene Mancini-Brown.