ADT Customer Service Issues

The ADT system at [redacted] Swartz Rd in Camden, NY, with the house phone [redacted], is not functioning correctly. It was installed in [redacted], and I believe the control panel and some sensors may need updating. To resolve similar issues with my ADT system in Delaware, the technician had to replace the panel and some sensors due to equipment upgrades by ADT. Please contact me at [redacted] to schedule service for the ADT system in Camden, NY, where my sister resides. Thank you, Mary Y.

We have rescheduled our service three times, but the technician has yet to arrive. On the latest scheduled date, our service window was from 12pm to 4pm, but by 3:50pm, the technician had not shown up. When I called for an ETA, I was informed that the technician would arrive much later, at 7:50pm. AJ kept me on the phone for over 50 minutes, providing no real solution except to wait. This lack of punctuality and customer service is completely unacceptable. Our customer number is [redacted]52. If we do not receive appropriate service recovery, which includes a refund for the services we have been unable to utilize, we will have no choice but to cancel our service and escalate our concerns further.

I was informed that even after canceling my monthly monitoring with ADT, all the equipment I bought would still function. While the app worked initially to activate the alarm, a recent conversation with a customer service rep revealed that I no longer have access to the app. Throughout my time with ADT, I have encountered several issues like camera malfunctions and unrecorded activities. Being a 78-year-old senior citizen, it is frustrating not to comprehend these technical matters. My main concern now is why I am unable to utilize the app without monitoring services. It seems my equipment is now rendered useless without continuing to pay a monthly fee. Thank you. Best, J.H.

I would like to cancel my account with ADT. My alarm has been triggered twice in a month, leading to police visits with no issues found. I contacted ADT regarding the problem but had difficulty understanding the agent due to language barriers. After a lengthy phone call trying to schedule a technician to check one of my motion detectors, I learned there was no local representative available. We have decided to end our business with ADT due to poor customer service. Please cancel our account with the number [redacted]95, under Charles & Barbara Campbell at [redacted] Hollingfare Place, Tampa, FL [redacted]. Contact me at [redacted] or [redacted], or email me at [redacted] The agent suggested the alarms were triggered by movement in our patio and backyard, which we have never experienced in our 36 years with BRINKS & ADT.

I require a call back from ACCOUNT MANAGEMENT; otherwise, I intend to consult with an attorney. This is the second burglary incident in less than a week. ADT failed to notify the police on both occasions. The first time was due to an expired police alarm permit, which ADT did not inform us about. Last night, during the second incident, we had renewed the permit and confirmed with ADT support. However, when the emergency team from ADT contacted us, they claimed they couldn't alert the police due to an outdated permit, contradicting the information we received earlier.

I have been attempting to reach ADT for over an hour to arrange the cancellation of my service. Unfortunately, I will no longer be living at my current residence and need to move in with my family. I have been a loyal customer since [redacted]. I have just received my bill for June 21 to July 20, and I plan to make the online payment today, which will be my final payment. I have concerns regarding the equipment in the garage that was installed in [redacted] and the keypad on the wall in the hallway, which is operating erratically. I would greatly appreciate speaking with a representative.

I have a motion sensor in a large room at home that is falsely alarming. It has triggered twice in the last 30 to 45 days. The location is number 18 at [redacted] East Farm Rd. [redacted] Springfield, MO [redacted]. My name is Jon W. George, and my cell phone number is [redacted]. I would like to discuss making the indoor alarm louder when activated and improving the external horn or alarm sound, which has been insufficient since the system was installed. I have a maintenance agreement with ADT. Please contact me promptly.

My alarm system's control box is malfunctioning. The buttons are unresponsive for arming or disarming, and the display shows "radio" with four bars, then "idle" instead of the time. I have followed all instructions from the user manual and online resources without success. The model number is [redacted]-95R-11, originally from Protect America, now owned by ADT.

I am Darlene Bass. I recently had an unpleasant phone conversation with an account manager who abruptly ended the call. I have been attempting to terminate this service since May 19. The last interaction I had was on June 21, and since then, I have been encountering nothing but delays. I ordered equipment for my granddaughter who was supposed to move on May 19, but due to circumstances, she never relocated. Despite my efforts for the past month, I have not been successful in canceling the service. Melissa, the representative I spoke with, mentioned that because it is now past June 22, the billing will continue. Frustrated with this situation, I am considering reaching out to the Better Business Bureau regarding ADT. I have spent hours on hold trying to cancel. Please contact me at [redacted]. The number associated with the account is [redacted]. - Jazelin Harrity Bass

We have contacted multiple times regarding the refund, but unfortunately, we have not received it yet. Every time we call, we are assured that the money will be refunded, but nothing has happened. Despite explaining the situation repeatedly, we still haven't seen any progress. Our contract with ADT was canceled due to issues with a StateStreet subcontractor, and we have been waiting for a refund for three months now. We are determined to continue following up until we receive the refund. My name is Linda Mitchell, and my husband's name is Gene. Our address is [redacted] W Summit Pl, Chandler, AZ [redacted]. Please contact us at [redacted] if you need any further information. Thank you.

I have been a loyal ADT customer for over 20 years. When I recently had a service call in April [redacted] due to my outdated Broadview equipment causing nightly trouble signals, the technician informed me the system couldn't be repaired due to its age. They disconnected the system, and my service with ADT ended. Despite this, ADT continued to bill me monthly even though I switched to another alarm company. I have tried to cancel my service with ADT without success. When I call their customer service line, I face long wait times and unhelpful responses offering discounts instead of resolving the issue. I have provided my account number and address, but I am still struggling to get this billing matter resolved.

I was considering canceling our service, but after being presented with the option of the new Blink doorbell and the $22/month plan, we have decided to continue. We have been having issues with our current doorbell, poor camera quality, and it does not meet our needs. I even had to purchase my own Kuna camera. This has been a persistent issue throughout our contract, and although they have lowered our price, we are looking forward to having the new camera doorbell installed. Thank you. Ian A. [redacted] Creekbend Court Clarence Center, NY [redacted]

I am a new business owner of Estheri's Beauty Supply in Friendswood, Texas, with a security contract with ADT for CCTV. Despite opening next week, my CCTV system remains incomplete. I have contacted the area manager, Sean Collins, with no response. The camera recording box needs replacing, and I have faced challenges in getting a new technician appointed. I have made numerous calls to ADT and received varying responses, but no resolution. My security specialist, Michael Tristan Redmond, who left ADT before setup, informed me of the issue with the box. With the opening approaching, I urgently seek help to address this security concern. Thank you for assisting me in reaching a resolution. Peggy Borrer