1-800-FLOWERS.COM Customer Service Issues

Order #W[redacted][redacted] Rebecca M./Stephanie B. I requested these items for Saturday delivery. Initially, you rescheduled for Friday, refunding the Saturday fee. Despite the status showing "confirmed," I never received the flowers on either Friday or Saturday. After contacting customer service multiple times, I was told it was canceled and later, that they arranged a new delivery at 8pm Saturday, which also didn't happen. The Sunday team seemed unaware or unconcerned. Now, I've been told conflicting information about the delivery attempts. I insist on a full refund and a proper replacement as promised. Disappointed by the lack of communication and understanding considering I have been a loyal customer across your brands.

I recently received a bouquet of flowers on July 8th without a sender's message. Despite contacting 1-[redacted] Flowers for assistance, they are unable to disclose the sender's information until the sender confirms. The package contained my full name, address, and an outdated phone number that I changed a year ago for privacy. Concerned about the sender's identity, I have ruled out family and friends. I possess the tracking details and all necessary information for verification purposes. The situation has left me feeling stressed and unsafe at home. My main request is to learn the sender's identity, even if it's just a first name or initial. Thank you for your understanding. - K. C.

I recently received a bouquet of flowers on July *th without a sender's name. After contacting *-*** Flowers for information, they mentioned that they are unable to disclose the sender's identity until confirmation is received. Despite having my full name, address, and outdated phone number on the box, I am unsure who sent this thoughtful gift. To maintain my privacy, I changed my number a year ago, leaving me concerned about the unknown sender. I have reached out to family and friends, all of whom deny sending the flowers. I possess the tracking details and any necessary information for further assistance.

I have three Christmas cactus plant orders scheduled for delivery on December 23 that I need to reschedule. The first order was for Madeline T. in Swansea, MA [redacted]. The second was for Donna M. in Taylors, SC [redacted], and the third was for Judi F. in Myrtle Beach, SC. Anna P. from Taylors, SC placed the orders. I would like to move the delivery date up to December 19. Unfortunately, I seem to have misplaced the order numbers. Thank you.

I purchased the Celebration Passport for a year to enjoy free shipping and handling from various companies, but my account is showing as inactive. When contacting customer service, I keep getting transferred without a resolution, with the calls eventually disconnecting. Despite being directed to specialists, the issue remains unresolved. I have attempted to call on multiple occasions using different numbers provided, yet encounter the same outcome. When placing orders, I am still being charged for shipping and handling although it should be covered by the Passport. How should I proceed to address this ongoing problem?

I recently placed two orders from The Popcorn Factory using my Celebrations Passport for free shipping. Despite this, I was charged for shipping on both orders during checkout. When I contacted the customer service line, I spoke with a representative who seemed to have difficulty with English. I requested to speak with a supervisor assuming they would have better communication skills. The representative assured me a supervisor would call back, but I never received a return call. This issue remains unresolved. I kindly request to have the shipping charges removed from both of my orders. I am frustrated that customer service representatives are hired who do not have a strong grasp of the English language, especially when many Americans are seeking employment opportunities.

I received flowers for the loss of my husband, but they were delivered to the wrong address. The flowers arrived on a snowy day when it was 32 degrees outside, and they were left on a side porch without any notification. It was only by chance that my neighbor found them later and brought them over to me. When I opened the box, the flowers were cold, wilted, and damaged due to the extreme weather conditions. I contacted customer service twice and was promised a $20 credit to the senders' bill and a replacement plant, but neither has happened. I am very upset and frustrated with the whole experience during this difficult time. The plant, a potted cala lily, did not survive except for a couple of leaves. My information for reference is as follows: - Name: Mary Ellen Hippler - Address: [redacted] Middletown Road, Freeland, MD [redacted] - Phone: [redacted] - Tracking #: [redacted]04 - Product Code: 101198L - Internal PO: [redacted] - Batch #: [redacted] I experienced challenges communicating with the customer service representative on the phone, which added to my distress. The delivery was made on 12-18-[redacted], despite records showing it as 12-14-[redacted].

I recently ordered a get well arrangement from your company and spoke with Dale on 01/30/20 around 6:03 p.m. The total charge was $32.08, but the order is not showing up in my account. After speaking with Jeff and requesting a supervisor, my calls were dropped multiple times while trying to resolve the issue. Despite speaking with Randell and Louisa afterwards, the problem persisted. The final charge was $47.79, which was incorrect due to a missing discount. After several unsuccessful attempts, I had to cancel the order. I would appreciate a call from a member of management to address this matter promptly. You can reach me at [redacted]. Thank you.

I made two separate orders on 03/19/[redacted] with Shari's Berries (1-[redacted]-FLOWERS) online. The first order was for a one-year free delivery and no service charges for $19.99. The second order was for chocolate-covered strawberries to be delivered to my daughter on 03/31/[redacted]. Unfortunately, I was charged for delivery and a service fee, which was not as expected. When I reached out to the customer service via "Chat" to address the issue, I faced difficulties as they seemed to not have read my explanations properly and asked repetitive questions. It was a frustrating experience, but eventually, I managed to resolve it. They assured me they would credit my account. This was an unexpected problem as I have never encountered issues with them before. If you prefer to avoid frustration, you might want to reconsider dealing with Shari's Berries for future orders.

I need to update the gift message on my order number [redacted] for flowers and chocolates intended for my former girlfriend. The current messages are a bit redundant and I just want both to say, "Thinking of you and missing you - Love Artie." It's important to me that this small change is made. I understand it's a busy weekend, but I'm hoping for assistance with this request since I haven't received a call back after requesting one four hours ago. Your help is greatly appreciated.

I was browsing your website for Father's Day gifts and added an item to my cart. However, upon seeing the $15.99 shipping charge, I decided not to proceed with the purchase and did not click submit. To my surprise, the order went through anyway. I contacted your customer service, and the representative assured me the order was canceled (please review phone recordings). Unfortunately, I see that the product is now on its way. I demand a refund and a return label to send the item back. If I do not receive a refund promptly, I will escalate this matter to the Attorney General's office and warn others about my experience with your company. -Marsha W.

I recently ordered a Christmas arrangement to be delivered to a recipient during the 09:00-12:00 timeframe as requested. While the arrangement was beautiful, I had ordered a full-size arrangement, and the one that was delivered did not seem worth the expense. To make matters worse, the flowers wilted within just a few days of being delivered on 12/18. The issue seemed to be related to the lack of water at the bottom of the structure, causing the flowers to not receive proper nutrients and leading to their early demise. The recipient attempted to remedy the situation, but unfortunately, the flowers could not be saved. Given the high cost of these arrangements, this experience is very disappointing and not acceptable.

Dear Customer Service, I am writing to express my disappointment with the delayed delivery of the roses I ordered for my daughter's birthday on January 19, [redacted]. Despite numerous assurances that the roses would arrive on time, they were not delivered until the following day. This was frustrating and confusing, as there was ample time for the order to reach her on her special day since I had placed the order on January 18th. I would appreciate it if you could reimburse me for the inconvenience this has caused. My name is Michelle Petrie, and my order number is [redacted]53. Please reach out to me at your earliest convenience to discuss how you plan to address this issue. Thank you, Michelle Petrie

I ordered a 90th birthday bouquet for a dear friend, but there were issues with the order. Despite contacting Customer Service to fix the mistakes, such as the wrong name and delivery date, they were unable to deliver the original arrangement in time. When I suggested selecting another bouquet available for one-day delivery, instead of changing the order, they cancelled it and created a new one with the incorrect name. I wasn't aware of this until I received an email confirmation with the wrong name. The order was delivered incorrectly to another location, not to my friend. Even after contacting Customer Service again, the problem wasn't resolved, as the initial order was cancelled and the replacement order was delivered wrongly. I did receive a refund, but my friend never got her flowers. Disappointed with [redacted] Flowers' service, I have now found a reliable local florist to send the belated birthday arrangement.

At 11 a.m. today, on May 6th, I placed a lovely Mother's Day flower order for delivery. I informed my husband about the order for his stepmom, but she's out of town until Monday, May 16th. When I tried to modify or cancel the order online, it directed me to call a 1-[redacted] number. After being on hold for 25 minutes during work, I requested a callback. When they called back, there were communication issues due to poor reception, leading to dropped calls. Despite trying to resolve it again after lunch, I was on hold for another 30 minutes and no one called back. I simply want to change the delivery date to May 16th or cancel the order if necessary.

My Mother's Day flowers arrived on May 4th, 18 beautiful roses! However, the next day on May 5th, most of the rose heads were limp and bending over. By May 6th, all the roses were drooping and drying up, even though I followed the provided instructions. By Mother's Day, day 4, the flowers were embarrassing. It was disappointing as they were a gift from my out-of-state son. Despite looking lovely initially, the flowers wilted soon after. I would not recommend this service due to the poor quality, and I wanted to share my disappointment with you.

I placed an order (W[redacted][redacted]) for flowers for my aunt's 90th birthday. Unfortunately, she had an accident and is in the hospital. I reached out to your customer service, and they put the order on hold. However, I later got an email saying the delivery was attempted but no one was home. I tried to contact you via email twice with no response. I now want to send the order to my other aunt. How should I proceed? Joy E.

I'm Hongmin Kang and my Celebrations Passport membership ID is [redacted] I have been trying to cancel my membership through multiple emails, but I was still charged $29.99 overseas recently. Unfortunately, I am unable to access the 1-[redacted]-flowers.com sub-menu due to a [redacted] forbidden error in Korea, which means I can no longer place orders. Please assist me in canceling the $29.99 payment for the Celebrations Passport membership. Thank you.

My Celebrations Passport was automatically renewed on January 17, [redacted], as indicated by order #[redacted]. When I tried to place an order, I noticed that I was mistakenly charged for shipping, although it should have been free. Upon checking my Cheryl’s account, it showed that payment was made but the order was canceled on January 28th. Despite speaking with three representatives in an attempt to resolve this issue, the last one assured me that my status would be corrected from inactive to active within 24 hours. However, upon checking today, there have been no changes made to my account.

I have purchased flowers from 1-[redacted]-Flowers on multiple occasions. Unfortunately, there have been instances where the delivery did not occur on the specified date, some arrived significantly early or late, or my order was downgraded without notice. For example, I ordered a $[redacted] Poinsettia for Christmas, which arrived a week late and in poor condition. Similarly, my Valentine's Day order was placed for delivery on February 13th but was switched with a lower-value arrangement and delivered on the 14th. These errors have been frustrating, especially because I did not receive any explanations from 1-[redacted]-Flowers. I would truly appreciate any assistance you could provide. Thank you, John M.