A:Not at this number; hours here are Mon-Fri 9am-7pm EST.The least busy day is Thursday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for iRobot.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this iRobot.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0
Below are some clips we've found from iRobot.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling iRobot.
For how purchasing a new robot, new accessories, or need order assistance with a recent purchase, press one.
For technical assistance setting up your robot, questions, or issues with your robot's performance, Press two.
If you are if you received a new robot and need help setting it up, go to w w w dot irobot dot com forward slash register or w w w dot irobot dot com forward slash welcome.
To get started and for detailed information on how to set up."
Excerpt from a call with iRobot.com
Monday, February 5, 2024 7:51 PM
The first phone menu
"Thanks for calling iRobot.
For help purchasing a new robot, new accessories, or need order assistance with a recent purchase, press one.
For technical assistance setting up your robot, questions, or issues with your robot's performance, Press two."
Excerpt from a call with iRobot.com
Tuesday, June 4, 2024 11:20 PM
After you press 2
"If you are call if you are calling because your robot is not responding to app command, or is not leaving the base when starting a mission, please try rebooting your robot first.
If you need help setting up your new robot, are getting errors, or having issues with cleaning performance, press one.
If you need technical help resolving Wi Fi smart home connection issues or questions regarding the mobile app, press two."
Excerpt from a call with iRobot.com
Tuesday, June 4, 2024 11:20 PM
What are the hours and when should I call?
iRobot.com operates the call center for this 800-727-9077 phone number Mon-Fri 9am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 118 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the iRobot.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this iRobot.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like iRobot.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call iRobot.com is Thursday.The most busy day to call is Friday, which averages 192% more phone calls by comparison.Again, this is based on a sample of 118 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call iRobot.com is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that iRobot.com staffs the call center well on Thursday.
Why Customers Call iRobot.com
Below is a sample of recent calls to iRobot.com, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about device lights: "I wanted to know if it had lights on it or not."
- From a call lasting 26m 41s , Dec 20, 2024 10:56 PM
Order robot parts: "I need to order some bags for my robot."
- From a call lasting 13m 56s , Nov 6, 2024 4:24 PM
Missing smart map: "It did not send me a map."
- From a call lasting 19m 9s , Oct 23, 2024 10:48 PM
Account access issues: "I rebought the error twenty six."
- From a call lasting 19m 2s , Sep 29, 2024 3:10 PM
Report error code: "I report error twenty six."
- From a call lasting 11m 40s , Sep 29, 2024 2:23 PM
Reporting an error: "Report error twenty six twenty five."
- From a call lasting 13m 40s , Sep 29, 2024 2:04 PM
Information about why customers call iRobot.com is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- iRobot.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is iRobot.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a iRobot.com agent. This phone number is iRobot.com's best phone number because 930 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-727-9077 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call iRobot.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, iRobot.com has 1 phone number. It's not always clear what is the best way to talk to iRobot.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for iRobot.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like iRobot.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.