iRobot.com Customer Service Issues

I recently bought a new Roomba i3. After unboxing, charging, and turning it on, it only went 2 feet before displaying Error 9, indicating something is stuck in the bumper. We attempted troubleshooting but couldn't resolve the issue. Currently on hold with Customer Support for 30 minutes without any answer. At this point, I'm questioning the quality of the product and the effectiveness of the customer service. Please provide me with reasons to continue using the Roomba as I was initially thrilled about it, but now feel disappointed and frustrated. If not, this will be the first and last Roomba I own, having operated for a mere 5 seconds.

Hello, I have a Braava M6 and I'm finding it difficult to manually map my spaces using the app. I believe it would be helpful if patrons could use the app to direct the robot manually during a mapping run with digital controls such as Left, Right, and Straight, or perhaps walk around the space while holding a mapping sensor. The current mapping function on my M6 is not meeting my expectations as it keeps revisiting the same rooms and doesn't move to other areas like down the hall. I am starting to feel let down and may start looking into alternative options such as the Shark vac mop.

I purchased a new battery charger for my iRobot on October 17. Unfortunately, it was never delivered. After tracking the package with UPS, it shows that it was delivered to someone in Texas. The transaction ID is 00-9DH83710AR695522M. I have tried reaching out for months to get this resolved, but there has been no progress. I would like my order to be delivered to Rena Tracy Kohler at [redacted] Ray Hixson Rd, Dunlap, TN [redacted]. Please send the charger for the iRobot as soon as possible to resolve this issue. I hope this can be addressed promptly as I have been dealing with this for a long time without any results.

I was given a Roomba as a gift at the start of January, which I do not wish to keep. Despite contacting them five times since January 20th, I have yet to receive the UPS return label promised to me. Each time I follow up, I am told the label will be sent to me within 24 to 48 hours via email. The sender has already been charged for the gift and settled the charge. The delay in resolving this matter has been frustrating. During my third call, it was discovered that my email address had been entered incorrectly by the first representative, causing further delays. I have never used the Roomba and it remains in new condition within the return timeframe of 60 days. I have already invested significant time on hold and speaking with customer support agents from iRobot. My goal is to return the gift promptly and have the sender refunded without further delay.

I recently had a loss with iRobot Canada in Mississauga, Ontario. I lost all my Java Jet [redacted] mops, three batteries, and three chargers when I shipped them back to the company as instructed by one of their receptionists. After emailing the company, they informed me that they couldn't locate the package. I reached out to UPS, the shipping company they used, and they provided me with information that the package was signed for by Jeff on August 8 at 2:06 pm. Despite this, the company still claims they can't find the package. I am unsure of what steps to take next in this situation.

I have yet to receive my eye litter box number four order in white. Living in Arizona, the dust makes me want to switch to black. I'm disappointed that last year's grey and almond color options were better. Black and white are impractical for litter boxes since they show dirt easily. I suggest bringing back the grey and almond colors for the next iRobot release or even as an option this year. Charging a fee to change my order feels like a scam to me.

I purchased a refurbished iRobot s9+ a couple of months ago to upgrade from my 7i+. However, it has not been functioning correctly. The robot keeps getting stuck in the middle of rooms and displayed an error [redacted] message this morning, even though it was only 9 inches away from the dock! I had to clear the map that was compatible with the i7 as the s9 couldn't follow it. I had it remap the house. Moreover, the robot keeps deleting my scheduled cleaning rooms, and I have reprogrammed them at least 8 times in the past 2 months. I want to know if there is a solution or anything I can do to fix these issues. I purchased it on eBay with a 2-year warranty and it was stated as refurbished by iRobot, which is why I bought it. I am considering starting a claim if it is indeed defective. Is this a common problem with this expensive model? - Brett R.

My app is not working correctly. Whenever I try to view the latest event in the history, the app crashes. Strangely, I can still see all previous events. After the app states that cleaning is complete and the bin is emptied, it abruptly shuts down. I have already uninstalled and reinstalled the app, but the issue persists. The last two cleaning sessions display an error message, but I cannot identify the nature of the error. The word "error" appears in small red text below the cleaning completion message. When I attempt to click on the error message, a spinning circle continuously appears, but nothing happens.