A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 6 minutes and 39 seconds.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Say, "New Account." · Please say or enter your account number or social security number. If you're not a current eTrade customer, say "new account." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · This is for their security department · Please say or enter your account number or social security number. If you're not a current eTrade customer, say "new account." · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for eTrade below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this eTrade phone number to document the phone system.
Here is how our research team describes the way the eTrade phone system greets you: Please say or enter your account number or social security number. If you're not a current eTrade customer, say "new account."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0#
Below are some clips we've found from eTrade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Not a current E Trade customer?
Thanks. Ten ninety nine forms were mailed or electronically posted by February fifteenth.
For accounts with qualifying activity, To view and print tax forms, simply log on at e trade dot com.
Slash tax enter. In a few words, please tell me what I can help you with today."
Excerpt from a call with eTrade
Saturday, March 2, 2024 7:39 PM
They may ask you to enter information with the dial pad
"Enter your account number or Social Security number."
Excerpt from a call with eTrade
Thursday, May 23, 2024 6:07 PM
They may ask you to say or enter information
"Not a current E Trade customer? Say new account.
Say or enter your account number or Social Security number."
Excerpt from a call with eTrade
Friday, December 6, 2024 10:27 AM
The first phone menu
"Sorry. We're having difficulty processing your request.
To speak to someone in customer service, press zero.
To return to the main menu, press star star."
Excerpt from a call with eTrade
Friday, December 6, 2024 7:28 PM
What are the hours and when should I call?
eTrade operates the call center for this 800-387-2331 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 477 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the eTrade call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this eTrade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like eTrade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call eTrade is Sunday.The most busy day to call is Monday, which averages 300% more phone calls by comparison.Again, this is based on a sample of 477 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday, which is 114% longer than the minimum.Most companies see more fluctuation in the length of hold times, but as you can see, time spent waiting for a eTrade representative is more consistent than the number of calls throughout the week.
In summation, the best day to call eTrade is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that eTrade staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
I've never been much of a trader, but I'm looking for a way to increase my investments and make my money work for me. My friends keep telling me to check out trading platforms so I decided to take a look at eTrade. I didn't want to just blindly sign up online though since I don't know too much about it, so I decided to call someone to talk about creating an account.
I wasn't sure how great an internet company would be at offering personal customer service since my experience with internet companies has not been the best. I was pleasantly surprised though, because there weren't too many steps to get to the hold line and even then the wait wasn't too long.
When I called, a voice assistant stated, "Welcome to eTrade, to get started, please say or enter your account or social security number. Not a current eTrade customer? Say new account." I said that I wanted a new account and it replied, "Okay, a new account. Please hold while I connect you with a customer representative."
It took less than a few minutes and I was already in the hold line which was just pleasant hold music. It was interesting though because the recorded voice said that the music was created by employees of the company. That was kind of a neat tidbit. It took ten minutes so I got to listen to a few, and then a helpful customer agent helped me through setting up my new account.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call eTrade
If you have time to do a bit of reading before you call eTrade, we recommend you read over some of our problem-specific articles.
Trading has been made easy and accessible through online platforms such as eTrade. With these online investment platforms, you can diversify your investment portfolio and explore multiple financial markets from the palm of your hand. eTrade has simplified these processes, from setting up an account to trading and accessing funds. Join millions of other online investors through eTrade and explore the endless opportunities in the digital space.
eTrade investors close their accounts for various reasons. Whether they no longer want to use the platform or would rather withdraw all of their money, eTrade offers the option to leave the platform permanently in only a few steps. If your account is inactive or you decide you no longer want to invest, consider following the steps to shut down your account properly without losing your funds.
Recovering a hacked eTrade account requires immediate action and careful attention to detail. Don't waste any time when you find any activities suggesting your account might have been hacked. Take the necessary steps to recover your account and continue with your normal activities. If you encounter problems during the process, contact customer support.
Click the link above to get answers to just about any eTrade customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to eTrade, and their purpose. Are any of these similar to the reason you are trying to call?
Recharacterize Roth IRA contributions: "I'm trying to recharacterize my Roth IRA contributions."
- From a call lasting 33m 12s , Dec 9, 2024 3:22 PM
Request for translator: "Is your Pignettes online?"
- From a call lasting 32m 42s , Dec 9, 2024 2:50 PM
Information about why customers call eTrade is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- eTrade customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is eTrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a eTrade agent. This phone number is eTrade's best phone number because 3,510 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-387-2331 include Get financial advice and other customer service issues. Rather than trying to call eTrade first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, eTrade has 3 phone numbers. It's not always clear what is the best way to talk to eTrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for eTrade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like eTrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.