A:Must choose an option 1-7, next follow prompts.Our free phone can also navigate phone menus to get a live human at Zenni Optical for you.
Q:
Does Zenni Optical offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 5am-9pm PST.The least busy day is Sunday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes and 49 seconds.The longest hold times are on Monday, and the shortest are on Sunday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Zenni Optical below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Zenni Optical phone number to document the phone system.
Here is how our research team describes the way the Zenni Optical phone system greets you: Welcome to Zenni Optical. Let's get you taken care of. Tell me what is the reason for your call?
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-7, next follow prompts.
Below are some clips we've found from Zenni Optical's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for contacting Zenny. You can check the shipping status of your order at any time by visiting your account overview page.
This call may be recorded for quality and training purposes.
Please select from the following menu options. If you would like help with shopping for your glasses, press one.
If you would like help with the status of an existing order or return status, press two."
Excerpt from a call with Zenni Optical
Saturday, January 6, 2024 7:03 PM
The first phone menu
"Thank you for contacting Zennie. You can check the shipping status of your order at any time by visiting your account overview page.
This call may be recorded for quality and training purposes.
Please select from the following menu options. If you would like help with shopping for your glasses, press one.
If you would like help with the status of an existing order or return status, Press two.
If you would like help with returning your order, press three.
If you would like Spanish language assistance, press four.
If you would like French language assistance, press five."
Excerpt from a call with Zenni Optical
Friday, June 14, 2024 8:26 PM
What are the hours and when should I call?
Zenni Optical operates the call center for this 800-211-2105 phone number Mon-Sun 5am-9pm PT.The short answer is that you should call on a Sunday.This observation and the following section are based on analysis of a sample set of 282 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Zenni Optical call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zenni Optical phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zenni Optical staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Zenni Optical is Sunday.The most busy day to call is Friday, which averages 336% more phone calls by comparison.Again, this is based on a sample of 282 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Sunday.The longest wait in the queue on average occurs on Monday, which is 9837% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Zenni Optical is Sunday.In this case, it's a no-brainer. Sunday is not only the least busy day for calling this Zenni Optical number, but it is also the day with the shortest hold times.
Why Customers Call Zenni Optical
If you have time to do a bit of reading before you call Zenni Optical, we recommend you read over some of our problem-specific articles.
Yes, you can track your order with Zenni Optical. Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number can be used on the carrier's website to track the progress of your package. Additionally, you can also log into your Zenni Optical account and go to the Order History section, where you can find the tracking information for your order. It is important to note that tracking may not be available for all shipping methods or international orders. If you have any further questions or need assistance with tracking your order, you can contact Zenni Optical's customer support team who will be happy to help you.
Click the link above to get answers to just about any Zenni Optical customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Zenni Optical, and their purpose. Are any of these similar to the reason you are trying to call?
Prescription issue with glasses: "I'm calling because I just got my glasses, but the prescription seems to be too strong for me."
- From a call lasting 11m 47s , Dec 17, 2024 1:23 AM
Return incorrect prescription glasses: "One of the pairs was totally wrong."
- From a call lasting 7m 38s , Dec 16, 2024 10:26 PM
Inquiry about glasses order: "Yeah. What happened to my glasses I ordered?"
- From a call lasting 19m 59s , Dec 12, 2024 1:43 PM
Inquiring about lenses: "I'm trying to order glasses and I wanna get the night vision lenses."
- From a call lasting 2m 59s , Dec 5, 2024 10:22 PM
Incorrect payment method: "I just placed an order, but used the wrong payment method by accident."
- From a call lasting 6m 40s , Dec 4, 2024 2:59 PM
Check lens sizes: "I just wanna make sure that the lens sizes are right."
- From a call lasting 22m 10s , Nov 18, 2024 7:03 PM
Ordering prescription glasses: "I’d like to buy two pair."
- From a call lasting 30m 51s , Nov 18, 2024 5:56 PM
Issues with prescription: "I can't believe you know, I need that measurement."
- From a call lasting 8m 1s , Nov 18, 2024 5:34 PM
Information about why customers call Zenni Optical is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Zenni Optical will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Zenni Optical customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Zenni Optical's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zenni Optical agent. This phone number is Zenni Optical's best phone number because 8,058 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-211-2105 include and other customer service issues. Rather than trying to call Zenni Optical first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Zenni Optical has 1 phone number. It's not always clear what is the best way to talk to Zenni Optical representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Zenni Optical. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zenni Optical. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.