Does XPO Logistics offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Tuesday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for XPO Logistics below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this XPO Logistics phone number to document the phone system.
Here is how our research team describes the way the XPO Logistics phone system greets you: To continue in English, press 1. You've reached RXO. We provide massive capacity and cutting-edge technology to keep your goods moving. For home delivery, press 1. For less than truckload, press 2. For full truckload or freight brokerage, press 3. For last mile or courier service, press 4. For expedite or expedite air charter, press 5. For managed or dedicated transportation, press 6. And for global forwarding, press 8.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, Next, press *
What are the hours and when should I call?
XPO Logistics operates the call center for this 844-742-5976 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,180 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the XPO Logistics call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this XPO Logistics phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like XPO Logistics staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call XPO Logistics is Tuesday.The most busy day to call is Friday.Again, this is based on a sample of 1,180 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call XPO Logistics is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that XPO Logistics staffs the call center well on Tuesday.
Why Customers Call XPO Logistics
If you have time to do a bit of reading before you call XPO Logistics, we recommend you read over some of our problem-specific articles.
XPO Logistics operates a vast network of warehouses strategically located across the globe. With a presence in over 30 countries, our warehouses can be found worldwide. These locations encompass major cities and key transportation hubs, ensuring efficient and convenient access for our customers. In the United States alone, we have numerous warehouses situated in major urban centers and important trade corridors. Additionally, we have a strong international presence, with warehouses in Europe, Asia, and the Americas. By leveraging this extensive network, XPO Logistics is able to provide comprehensive supply chain solutions that span across regions and cater to diverse customer needs. To find a specific warehouse location, please reach out to our customer service or visit our website for a complete list of addresses and contact information.
XPO Logistics offers a wide range of services to meet the diverse needs of businesses. As a global provider of transportation and logistics solutions, we specialize in contract logistics, freight brokerage, last-mile delivery, and managed transportation services. In contract logistics, we provide customized and integrated solutions to streamline supply chain operations, including warehousing, order fulfillment, and inventory management. Our freight brokerage services connect shippers with reliable carriers, ensuring efficient and cost-effective transportation of goods. Additionally, we excel in last-mile delivery, offering seamless and hassle-free residential and business delivery services. With our managed transportation services, we leverage technology and expertise to optimize transportation networks, improve visibility, and minimize costs. Whether it's transportation management, e-commerce fulfillment, or supply chain optimization, XPO Logistics is committed to delivering excellence.
The average delivery time for XPO Logistics varies depending on several factors, including the distance traveled, the specific service level chosen, and the nature of the shipment. XPO Logistics offers a range of transportation services tailored to meet different needs, from expedited deliveries to more economical options. Generally, XPO Logistics strives for efficient and timely deliveries, utilizing state-of-the-art logistics technologies and a vast network of global resources. However, to provide an exact average delivery time is challenging due to the complexities of the logistics industry. It is recommended to contact XPO Logistics directly or utilize their online tracking system for real-time updates on the status and estimated delivery time of your specific shipment.
Click the link above to get answers to just about any XPO Logistics customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call XPO Logistics is extracted from issues that customers have reported to GetHuman.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and XPO Logistics will reply our your email.
Use this link to find customer service help through their website
As a last, sometimes only, resort- XPO Logistics customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is XPO Logistics's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a XPO Logistics agent. This phone number is XPO Logistics's best phone number because 7,080 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-742-5976 include and other customer service issues. Rather than trying to call XPO Logistics first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, XPO Logistics has 1 phone number. It's not always clear what is the best way to talk to XPO Logistics representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for XPO Logistics. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like XPO Logistics. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.