Does Werner Enterprises offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-6pm, Sat 8am-12pm CST.The least busy day is Saturday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Werner Enterprises below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Werner Enterprises phone number to document the phone system.
Here is how our research team describes the way the Werner Enterprises phone system greets you: An agent will answer the call.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 for operator.
Below are some clips we've found from Werner Enterprises's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Werner Enterprise, the company that keeps America moving.
Your call may be monitored and recorded. Please listen carefully as our option menu has changed.
Press one if you know your party's extension.
Press two if you're currently involved in an emergency."
Excerpt from a call with Werner Enterprises
Thursday, January 11, 2024 10:28 PM
The first phone menu
"Thank you for calling Werner Enterprises, the company that keeps America moving.
For quality assurance, your call may be monitored or recorded.
If you know your party's extension, you may dial it at any time.
Otherwise, please select from the following menu.
If you are involved in an emergency, press one.
If you are a Werner driver, press two.
If you wanna become a driver, press three.
If you are a new or existing customer, shipper, or carrier, press four."
Excerpt from a call with Werner Enterprises
Tuesday, June 4, 2024 10:42 PM
After you press 6
"For recruiting, driver career service, and driver relations, press six.
Press eight for claims, outside terminals, and road breakdown.
Press For safety, logs, or risk, including cargo, workers' comp, and accident claims, press one.
For permits, fuel, or tolls, press two."
Excerpt from a call with Werner Enterprises
Thursday, January 11, 2024 10:28 PM
What are the hours and when should I call?
Werner Enterprises operates the call center for this 800-228-2240 phone number Mon-Fri 7am-6pm, Sat 8am-12pm CT.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 58 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Werner Enterprises call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Werner Enterprises phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Werner Enterprises staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Werner Enterprises is Saturday.The most busy day to call is Friday, which averages 667% more phone calls by comparison.Again, this is based on a sample of 58 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Werner Enterprises is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Werner Enterprises staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Werner Enterprises
Below is a sample of recent calls to Werner Enterprises, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about letters: "Don't you make letters?"
- From a call lasting 1m 16s , Sep 27, 2024 4:43 PM
Civil action claim inquiry: "I am calling to find out who is your registered agent to handle service and a receipt of civil action claims."
- From a call lasting 12m 3s , Sep 27, 2024 4:28 PM
Civil service claims inquiry: "I understand you are the registered agent to accept serve civil service claims."
- From a call lasting 3m 44s , Sep 27, 2024 4:22 PM
Missing insurance card: "I received the dental insurance card, but we never received the vision card."
- From a call lasting 8m 25s , Jun 4, 2024 10:42 PM
Confirming contact details: "Just confirming how to get in contact with the recruiter about the email you sent me."
- From a call lasting 25m 59s , Feb 4, 2024 3:02 PM
More Werner Enterprises Customer Service Contacts
There are of course other ways to contact Werner Enterprises customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Werner Enterprises provides this option.
Conclusion and closing notes
This is Werner Enterprises's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Werner Enterprises agent. This phone number is Werner Enterprises's best phone number because 138 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-228-2240 include and other customer service issues. Rather than trying to call Werner Enterprises first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat. In total, Werner Enterprises has 1 phone number. It's not always clear what is the best way to talk to Werner Enterprises representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Werner Enterprises. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Werner Enterprises. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.