A:Press 2 at the first menu. At the next menu, say "Representative" (you will need to say "Representative" 2 times before moving to the next menu), then press 2.Our free phone can also navigate phone menus to get a live human at AT&T Business for you.
Q:
Does AT&T Business offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Wednesday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Main Number for repair 24 hours quick response · Please state what you are calling about. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press NOTHING - takes about 5 minutes to reach a rep · Existing service - wireless or mobile service: Press 1. Home account: Press 2. Business account: Press 3. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · For Small Business accounts. At the first prompt say "No". Type the phone number on the account - Type Account number. Say "Something Else" then say "Business". Then it will transfer you to a Customer Service representative. · To get started, tell me your account number or a phone number associated with your account. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 4am-9pm, Sat 4am-4pm PST · This phone number is for setting up new service only. Talk immediately with a live person who can help you compare and choose packages. Super knowledgeable and friendly representatives ready to take your call, compliments of GetHuman. ·
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for AT&T Business below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this AT&T Business phone number to document the phone system.
Here is how our research team describes the way the AT&T Business phone system greets you: If you are calling regarding your wireless or cell phone services, press 1. For all other callers, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at the first menu. At the next menu, say "Representative" (you will need to say "Representative" 2 times before moving to the next menu), then press 2.
Below are some clips we've found from AT&T Business's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"If you are calling about regulated local exchange telephone service press one.
For any AT and T sales or service need, press two.
Welcome to AT and T. Calls are recorded for quality and the purposes stated in our privacy notice.
To get started, tell me your account number.
Or phone number associated with your AT and T service, or say new service."
Excerpt from a call with AT&T Business
Wednesday, November 6, 2024 5:45 PM
The first phone menu
"If you are calling about regulated local exchange telephone service, press one.
For any AT and T sales or service need, press two."
Excerpt from a call with AT&T Business
Tuesday, May 28, 2024 9:35 AM
What are the hours and when should I call?
AT&T Business operates the call center for this 800-750-2355 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 261 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the AT&T Business call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this AT&T Business phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like AT&T Business staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call AT&T Business is Saturday.The most busy day to call is Monday, which averages 104% more phone calls by comparison.Again, this is based on a sample of 261 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
As a business owner, it's time to have a dedicated business line for it. I haven't had a landline in forever but it seems like the easiest way to accommodate my needs. I know there are things like VOIP where I can have business calls diverted to my phone, but I want to have a separate number for my company right now. Therefore, I went ahead and called AT&T since I'm already a customer to see if I could get something set up.
As a customer, I know that AT&T has millions of customers, and sometimes their customer service is quick and sometimes it takes a while. Therefore, I wasn't sure what I was getting into. Sometimes you have to wait on hold for a while before talking to someone, and sometimes you can get right through. This is probably because they have business accounts, personal accounts, television services, landline services, and mobile services. With so many different divisions, there are a lot of potential reasons why customers could end up needing to talk to someone.
For that reason, I called this line which was supposed to take me to their business services quickly, but in seconds I ended up back into their general queue. When I called, an automated assistant greeted me with, "If you are calling about regulated local exchange telephone service, press 1. For any ATT sales or service needs, press 2." I pressed 2 since I had no idea what the first category was, and after a brief pause was sent back to the regular line.
This time an automated assistant stated, "To get started, tell me your account number or phone number associated with your AT&T account or say new service." Since my business line would be a new service, I went ahead and said new service, and then it told me, "Sure, one second. What’s the zip code where you need a new service?" After giving my zipcode, it said, "Thank you, one second please. Is this call regarding a personal or business account?" It then repeated its request for me to wait and I listened to a dialing tone for a few minutes. Then it said, "One minute while I get an agent to help you."
Then the line went completely dead for about a minute which was odd and I thought the call was dropped. Luckily I didn't hang up because then it finally picked up on the hold line. I had to wait about ten minutes but did get to an agent who helped me finish setting up the line.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call AT&T Business
If you have time to do a bit of reading before you call AT&T Business, we recommend you read over some of our problem-specific articles.
There are several benefits of choosing AT&T Business for your organization. Firstly, AT&T offers a reliable and secure network, ensuring that your business operations run smoothly. With their advanced communication solutions, including voice, data, and Internet services, AT&T helps you stay connected with your clients and colleagues efficiently. AT&T Business also provides scalable solutions tailored to meet the unique needs of businesses of all sizes, allowing for flexible growth and adaptation. Additionally, their comprehensive suite of business applications and productivity tools enhances collaboration and boosts productivity within your organization. With AT&T's industry expertise and dedicated support, you can trust that your business is in capable hands, allowing you to focus on your core operations while they handle your communication needs.
AT&T Business offers a variety of plans to meet diverse needs. These plans include the AT&T Unlimited Starter, AT&T Unlimited Performance, and AT&T Unlimited Elite. The AT&T Unlimited Starter plan provides unlimited talk, text, and data, with SD video streaming and up to 4G LTE speeds. The AT&T Unlimited Performance plan adds HD video streaming, 5G access, and unlimited hotspots. The AT&T Unlimited Elite plan offers all the features of the previous plans, with enhanced benefits such as HBO Max™ and unlimited 5G data. Additionally, AT&T Business offers Mobile Share Plus plans for sharing data among multiple devices. These plans come with flexible options, allowing businesses to select the most suitable package based on their size, usage requirements, and budget.
AT&T Business is compatible with a wide range of devices that help enhance productivity and connectivity for businesses. Our services seamlessly support various smartphones and tablets, including popular brands like Apple (iPhone/iPad), Samsung, Google, and many others. Additionally, AT&T Business works well with wearable devices, such as smartwatches or fitness trackers, enabling employees to stay connected on the go. We also offer solutions for IoT (Internet of Things) devices, ensuring a connected ecosystem for businesses of all sizes. Whether you require reliable communication tools, efficient mobile devices, or advanced connectivity solutions, AT&T Business provides the compatibility needed to streamline operations and drive growth. Connect your business with AT&T's robust network and experience the power of efficient collaboration.
Click the link above to get answers to just about any AT&T Business customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to AT&T Business, and their purpose. Are any of these similar to the reason you are trying to call?
Reconnect phone service: "I want my phone reconnected."
- From a call lasting 3m 10s , Nov 1, 2024 1:02 AM
Technician arrival inquiry: "I am trying to find out when my technician is going to show up because I have IT here waiting."
- From a call lasting 66m 2s , Aug 29, 2024 12:55 PM
Information about why customers call AT&T Business is extracted from issues that customers have reported to GetHuman.
Customer service web page for AT&T Mobility Business & Government Technical Support
As a last, sometimes only, resort- AT&T Business customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is AT&T Business's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a AT&T Business agent. This phone number is AT&T Business's best phone number because 7,284 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-750-2355 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call AT&T Business first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, AT&T Business has 7 phone numbers. It's not always clear what is the best way to talk to AT&T Business representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for AT&T Business. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AT&T Business. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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