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WeChat Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access WeChat customer support.

WeChat's Best Contact Information

Q:

How do I contact WeChat customer service?

A:WeChat does not have a customer service phone number, but you can contact them through email.
Email is no phone number, but it is a near-ubiquitous form of communication.
Q:

Does WeChat offer 24 hour customer service?

A:Not by phone. But you can contact WeChat 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact WeChat Customer Service

There are other ways to contact WeChat customer service besides the phone. Below we list them by medium, from most to least popular.

WeChat Customer Email Addresses

support@wechat.com - Customer Service
Customer service email address
24 hours, 7 days
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and WeChat will reply our your email.

How should I prepare for my conversation with WeChat?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with WeChat, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How Do I Delete My WeChat Account?

Learn how to delete your WeChat account forever, protecting you from identity theft on a dormant account

How Do I Recover My WeChat Account?

This article talks about how you can recover your WeChat account if you have forgotten your WeChat password. Detailed instructions about using your phone to reset your WeChat password via a verification code are provided. Instructions on reinstalling the WeChat app if the previous method fails are provided as well.

How Can I Unblock My WeChat Account?

A blocked WeChat account can be very frustrating. Fortunately, it does not need to be a permanent problem. You can unblock your account and continue using it with these helpful tips.

Top WeChat customer problems and solutions

Click the link above to get answers to just about any WeChat customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see WeChat's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a WeChat agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact WeChat anyways and help you with your issue. Over the last 18 months, 5,574 customers like you have come in search of a phone number for WeChat and helped us confirm they don't have one. Common reasons that people try to call WeChat customer support department include Account Access, Blocked Account, Update Account Info, Can't Connect, Payment Inquiry and other customer service issues. Rather than trying to call WeChat first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via email. Unfortunately, right now WeChat doesn't have any phone numbers. It's not always clear what is the best way to talk to WeChat representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If WeChat Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for WeChat, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from WeChat customers like yourself.

GetHuman does not provide call center services or customer support operations for WeChat. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like WeChat. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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