Does Virgin Atlantic offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 8am-5pm PST.The least busy day is Sunday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Virgin Atlantic below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Virgin Atlantic phone number to document the phone system.
Here is how our research team describes the way the Virgin Atlantic phone system greets you: Travel agent, key 1, amend a current booking, key 2, new booking, key 3, check about your account, key 4,special assistance or make a complant, key 5
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-5
Below are some clips we've found from Virgin Atlantic's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Virgin Atlantic.
We are experiencing high call volumes at the moment.
If your query is not urgent, we recommend you call back another time.
We apologize for any inconvenience caused.
To continue to hold, please press one.
Thanks for calling Virgin Atlantic in the USA.
If you are a travel agent, please key one.
If you need to amend or query an existing booking, please key two.
To make a new booking, please key three.
To chat about your flying club account, it's four.
To request special assistance, speak to us about lost or damaged baggage, or to make a complaint, please key five.
To hear these options again, just hold on the line.
Line. If you are calling to view your account balance, claim missing Virgin points or buy gift or transfer points, please key one.
If you're interested in your account balance and activity, just log in to your flying club account on virgin atlantic dot com.
Here, you can do things like view your account balance and transaction history, claim missing Virgin points, and buy gift or transfer points.
If you're in the UK and are calling from a UK mobile, please key one to receive a direct link to to log in."
Excerpt from a call with Virgin Atlantic
Saturday, January 6, 2024 9:58 PM
They may ask your reason for calling (instead of a menu)
"Thanks for calling Virgin Atlantic in the USA.
Just so you know, we record our calls to keep our service sky high.
Take a look at our privacy policy on our website for more information.
If you are a travel agent, please key one.
If you need to amend or query an existing booking, please key two.
To make a new booking, please key three.
To chat about your flying club account, it's four.
To request special assistance, speak to us about lost or damaged baggage, or to make a complaint, please key five.
If you are calling to view your account balance, claim missing Virgin points or buy gift or transfer points, please key one.
For anything else, please key two.
In a few words, please tell us a little about your reason for calling today."
Excerpt from a call with Virgin Atlantic
Saturday, May 18, 2024 1:47 PM
They may ask you to enter information with the dial pad
"Hello.
Welcome to Virgin Atlantic in the USA.
Just so you know, our calls are recorded to keep our customer service sky high.
Take a look at our privacy policy on our website for more information.
Introductions first. If you're a flying club member, enter your member number now."
Excerpt from a call with Virgin Atlantic
Wednesday, October 2, 2024 11:29 PM
What are the hours and when should I call?
Virgin Atlantic operates the call center for this 800-862-8621 phone number Mon-Sun 8am-5pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 429 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Virgin Atlantic call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Virgin Atlantic phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Virgin Atlantic staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Virgin Atlantic is Sunday.The most busy day to call is Tuesday, which averages 284% more phone calls by comparison.Again, this is based on a sample of 429 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
For Virgin Atlantic flights, the baggage allowance varies depending on the type of ticket and destination. Economy class passengers are generally permitted one piece of cabin baggage weighing up to 10kg, while Upper Class passengers can carry two pieces of cabin baggage weighing up to 16kg. Checked baggage allowances also differ, with most routes allowing Economy passengers to check one piece of luggage weighing up to 23kg, whereas Upper Class travelers typically have a higher allowance of two pieces weighing up to 32kg each. Passengers are advised to review their specific ticket details or contact Virgin Atlantic for accurate and up-to-date information regarding baggage allowances, as certain routes may have different rules or restrictions.
Virgin Atlantic has a comprehensive policy for traveling with pets. Only cats and dogs are allowed, and they must travel as cargo for their comfort and safety. Pet owners need to coordinate with Virgin Atlantic Cargo to arrange the transportation. The airline ensures that the pet's requirements are met, including temperature-controlled holding areas during transit. A health certificate from a licensed veterinarian is necessary, issued within ten days of travel, stating that the pet is fit to fly. Additionally, specific countries may have their own requirements, such as microchipping and vaccinations, which should be verified before traveling. Pet owners should also provide a sturdy and secure crate to house the animal comfortably. While pets are not allowed in the cabin, Virgin Atlantic's policy ensures optimal conditions for their journey.
Virgin Atlantic offers various options for upgrading your seat. If you already have a booking, you can upgrade to Premium Economy, Upper Class, or Upper Class Wingman. Premium Economy provides extra legroom and enhanced amenities, including dedicated check-in, priority boarding, and a wider seat. Upper Class offers luxurious flatbed seats, access to the Clubhouse lounge, priority boarding, and a more personalized experience. If you're looking for the ultimate upgrade, the Upper Class Wingman package provides a dedicated assistance throughout your journey, chauffeur-driven transfers, and access to the Clubhouse. To upgrade your seat, you can either use your Flying Club miles, make a cash upgrade offer during check-in, or pay the difference with a credit or debit card. Please note that upgrade availability may vary depending on your booking and flight.
Click the link above to get answers to just about any Virgin Atlantic customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Virgin Atlantic, and their purpose. Are any of these similar to the reason you are trying to call?
Check flight availability: "I'm trying to check the availability of a United flight to Japan using my Chase points converted to Virgin miles."
- From a call lasting 15m 38s , Dec 19, 2024 1:53 AM
Booking a flight: "I'm trying to pull an order, flight online, and it won't load."
- From a call lasting 12m 3s , Dec 12, 2024 3:52 PM
Information about why customers call Virgin Atlantic is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Virgin Atlantic will reply our your email.
As a last, sometimes only, resort- Virgin Atlantic customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Virgin Atlantic's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Virgin Atlantic agent. This phone number is Virgin Atlantic's best phone number because 7,938 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-862-8621 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Virgin Atlantic first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Virgin Atlantic has 2 phone numbers. It's not always clear what is the best way to talk to Virgin Atlantic representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Virgin Atlantic. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Virgin Atlantic. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.