How do I talk to a human at this United Healthcare number?
A:Say "Representative" as soon as the call is picked up
Q:
Does this phone number work 24/7?
A:Yes! This phone number operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Friday.See below for more and to learn where this data comes from.
Q:
How long will I have to wait to speak to United Healthcare Member Services?
A:The average hold time is 39 minutes.The longest hold times are on Monday, and the shortest are on Tuesday.
This is the #5 most popular United Healthcare phone number out of 6. Click above to go back to the main customer service number and other contact information, including United Healthcare email addresses, twitter handles, and live chat options.
Main phone number · Toll-free · 24 hours, 7 days · Immideiately say "representative". They then ask "are you calling as a healthcare provider?". Say "No". Then immidiately say "Representative" again. The computer will ask for your member ID. If you don't have one, say "I don't have one". · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3.
Toll-free · 24 hours, 7 days · Must say either "Member, Physician, or Enrollment Process" at the first menu. Then say "Something Else." · To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For new enrollment, press 3.
Toll-free · 24 hours, 7 days · Enter tax id, then press 0 repeatedly. · For COVID-19 claims for the uninsured or provider relief funds, press 7. For all other requests, stay on the line.
Toll-free · 24 hours, 7 days · Press 0. For student association plans · Members, press 1. Healthcare providers, press 2. For all other customer service inquiries, press 3.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this United Healthcare phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Representative" as soon as the call is picked up
Here is how our research team describes the way the United Healthcare phone system greets you: To begin, tell me if you are a healthcare provider, press 1. If you are a member, press 2. For all other customer service inquiries, press 3.
Below are some clips we've found from United Healthcare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"UnitedHealthcare.
This call may be monitored or recorded for quality.
Today.
To begin, tell me, are you a health care provider or a member?
Got it. Before moving on, I wanted to let you know about the UnitedHealthcare mobile app.
It's designed to help make it easier to use your health plan.
And I can send you a one time text with the link to download it.
Message and data rates may apply, and accepting the text means you agree to the text terms at u h c dot care slash app dot SMS terms."
Excerpt from a call with United Healthcare
Wednesday, April 24, 2024 6:21 PM
What are the hours and when should I call?
United Healthcare operates the call center for this 800-377-5154 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 10,319 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this United Healthcare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like United Healthcare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call United Healthcare is Thursday.The most busy day to call is Friday.Again, this is based on a sample of 10,319 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call United Healthcare is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that United Healthcare staffs the call center well on Thursday.
Why call this United Healthcare number?
Below is a sample of recent calls to United Healthcare, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 2m 52s , Aug 13, 2024 11:45 AM
Appointment cancellation request: "I have an appointment on the fifteenth for my heart doctor and I need to cancel a home visit scheduled for the same day."
- From a call lasting 17m 21s , Apr 24, 2024 6:21 PM
Thanks to a streamlined automated system, United Healthcare makes it easy for callers to speak with a representative. As an insured subscriber with United Healthcare, I called to verify my benefits for blood work appointments after receiving an unexpected bill from a recent visit.
The recorded greeting first offered Spanish by pressing 3 and then asked me to say 'health care provider' or 'member' to be directed to the right department. After I replied with 'member,' another recording stated that I could receive a text message with a link for the United Healthcare app, allowing convenient account access. I agreed to receive it and was redirected again.
The system asked for identification, including my social security number or birth date, before my account details were pulled up. Once I said my date of birth, I was requested to say the reason for calling so I responded with “billing question.” The automated system acknowledged my request, stating that I would be transferred to a billing representative shortly.
Within five minutes, a representative was on the line requesting my name and member ID number. She verified my identity and asked how she could help. I explained that I recently received a bill for blood work and the cost was higher than expected, adding that I was under the impression I only had a co-pay for blood work. The rep quickly reviewed my insurance benefits and explained that I needed to meet my deductible before United Healthcare would pay 60 percent of my medical costs. At the time of my blood work appointment, the rep said I hadn't yet met my deductible.
After thanking her for the information. she suggested I could access my account via the app to keep up to date on my current benefits. The call was quick and efficient.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.