How do I talk to a live human at Thrifty Car Rental?
A:Press 1 for English, then you must choose an option 1-4.Our free phone can also navigate phone menus to get a live human at Thrifty Car Rental for you.
Q:
Does Thrifty Car Rental offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 5 minutes and 9 seconds.The longest hold times are on Sunday, and the shortest are on Monday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 3 then 7 · Support related to upcoming reservations, press 1. For rental in progress, press 2. For completed rental, press 3. For Blue Chip reward entries, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Thrifty Car Rental below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Thrifty Car Rental phone number to document the phone system.
Here is how our research team describes the way the Thrifty Car Rental phone system greets you: Support related to upcoming reservations, press 1. For rental in progress, press 2. For completed rental, press 3. For Blue Chip reward entries, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English, then you must choose an option 1-4.
Below are some clips we've found from Thrifty Car Rental's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Thrifty Car Rental.
This call may be recorded for quality monitoring purposes."
Excerpt from a call with Thrifty Car Rental
Wednesday, March 20, 2024 5:09 AM
The first phone menu
"Thank you for calling Thrifty Car Rental.
This call may be recorded for quality monitoring purposes.
Thank you for calling Thrifty Car Rental.
For faster service, booking reservation, profile updates, password reset, and much more, visit thrifty dot com.
Please listen carefully as our options have changed.
For support related to upcoming reservation, press one.
For a rental in progress, press two.
For a completed rental, press three.
For blue chip reward inquiries, press four.
To repeat this message, press nine."
Excerpt from a call with Thrifty Car Rental
Monday, June 17, 2024 8:06 PM
After you press 1
"To book or modify upcoming within US and Canada, press one.
To book or modify upcoming reservation outside US and Canada, press two.
To repeat this message, press nine.
To go back to the main menu, press pound."
Excerpt from a call with Thrifty Car Rental
Thursday, February 29, 2024 12:38 PM
After you press 2
"For blue chip reward inquiries, press if you are currently renting a vehicle and would like to extend or change your return location, press one.
If your current rental vehicle is experiencing a mechanical break down and needs an emergency roadside assistance, press two.
To repeat this message, press nine.
To go back to the main menu, press pound."
Excerpt from a call with Thrifty Car Rental
Tuesday, February 6, 2024 1:01 PM
After you press 3
"To better assist you, please choose one of the following options.
For all inquiries related to your recent rental experience, we have enabled w w w dot thrifty dot com Thrifty releases any debit or credit card authorization hold within twenty four hours following rental contract closeout.
If you would like a copy of your rental receipt, press one.
If you have a question about the release of your deposit or hold on your dollar rental, press two."
Excerpt from a call with Thrifty Car Rental
Friday, April 5, 2024 12:03 AM
After you press 4
"For faster service options, please visit thrifty dot com to update your profile, reset, or retrieve your password and much more.
To better assist you, please choose one of the following options.
For name change, press one.
For all others, press two."
Excerpt from a call with Thrifty Car Rental
Sunday, May 5, 2024 5:27 PM
What are the hours and when should I call?
Thrifty Car Rental operates the call center for this 800-847-4389 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 1,327 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Thrifty Car Rental call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Thrifty Car Rental phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Thrifty Car Rental staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Thrifty Car Rental is Sunday.The most busy day to call is Thursday, which averages 87% more phone calls by comparison.Again, this is based on a sample of 1,327 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Sunday, which is 656% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Thrifty Car Rental is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Thrifty Car Rental staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Calling this number was pretty straightforward, as I was able to get connected with a representative after a lengthy wait. This number regularly encourages you to go onto Thrifty's website to book your reservation, as it says that you will find the best available rates on Thrifty.com. However, if you want to get information over the phone or try to book, it will allow you to do so.
When I called, I was first asked if I was calling about an existing reservation or a new reservation, and I said I was calling to make a new reservation. The system then asked me if I was going to be renting in the United States and Canada or outside of those countries, and I said my reservation would be in the U.S. and Canada. The system then brought up the website and recommended I go to Thrifty.com, as the wait time would be an estimated 10 minutes.
I opted to wait, and after 13 minutes, I was connected with a representative, who asked me for the city and the dates that I wanted to reserve a car. I told her that I wanted to reserve a vehicle in Detroit for Sept. 12 to Sept. 15, and I would pick up and return the car at noon on each day. She asked to make sure that this was for the Detroit airport, and I confirmed it was.
She asked if I had my flight number, and I said I did not. She said I could provide that at another time and said that she had a vehicle available at $225 for the requested time period. She asked if I wanted to book, and I said no and thanked her for the information. She thanked me for calling Thrifty and ended the call.
Based on this, I would use this number for assistance. Even though the wait was long, the service was simple and helpful.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Thrifty Car Rental
If you have time to do a bit of reading before you call Thrifty Car Rental, we recommend you read over some of our problem-specific articles.
No, there is no mileage limit on rental cars with Thrifty Car Rental. We understand that our customers may have varying needs and preferences when it comes to their travel plans. Therefore, we offer unlimited mileage on all of our rental vehicles to provide flexibility and ensure a hassle-free experience. Whether you're embarking on a long road trip or simply need to commute within the city, you can drive as much as you need without worrying about additional charges for exceeding a certain mileage limit. At Thrifty Car Rental, we strive to provide our customers with the freedom to explore and make the most of their journey without any restrictions.
The fuel policy for rental cars at Thrifty Car Rental is straightforward and customer-friendly. When you rent a vehicle from Thrifty, you will receive it with a full tank of fuel. It is expected that you return the rental car with a full tank as well. By doing so, you can conveniently refuel the car at any nearby gas station on your own route. If, however, you are not able to return the car with a full tank, Thrifty offers the option to prepay for a full tank of fuel at the time of rental. This allows you to return the car without refueling, saving you time and effort. Please note that the prepaid fuel option is non-refundable, so it's important to gauge your fuel needs accordingly.
Click the link above to get answers to just about any Thrifty Car Rental customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Thrifty Car Rental, and their purpose. Are any of these similar to the reason you are trying to call?
Car reservation confirmation: "I just wanted to confirm the, you know, the the car which I booked is an AWD car."
- From a call lasting 10m 6s , Dec 14, 2024 2:29 AM
Car rental pickup times: "I was just checking at the timings available to collect the car."
- From a call lasting 5m 40s , Dec 13, 2024 2:35 PM
Inquiry about fuel charge: "I just wanted to see if there was anything I could do about my fuel charge."
- From a call lasting 6m 55s , Dec 11, 2024 6:25 PM
Information about why customers call Thrifty Car Rental is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
Thrifty Car Rental, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Thrifty Car Rental Customer Help Desk / Web Support
As a last, sometimes only, resort- Thrifty Car Rental customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Thrifty Car Rental's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Thrifty Car Rental agent. This phone number is Thrifty Car Rental's best phone number because 4,668 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-847-4389 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Thrifty Car Rental first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, Thrifty Car Rental has 3 phone numbers. It's not always clear what is the best way to talk to Thrifty Car Rental representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Thrifty Car Rental. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Thrifty Car Rental. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.