A:Calling this TP-Link number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at TP-Link for you.
Q:
Does TP-Link offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Wednesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for TP-Link below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this TP-Link phone number to document the phone system.
Here is how our research team describes the way the TP-Link phone system greets you: Thank you for contacting TP-Link Technical Support. Did you know that TP-Link also offers a live chat service? Live chat agents can support all TP-Link home and smart home products and are available 24 hours a day, seven days a week. To use live chat, please open any web browser and go to tp-link.com. Button at the bottom right side of the screen, fill up the form and click Start the chat to open action. Please listen carefully to the following options as they have recently changed. For deco whole home Wi-Fi, press 1. For wireless routers, range extenders, or cable modems, please press 2. For smart home products such as capo and causa plugs, switches, bulbs, or cameras, please press 3. For power line adapters, wireless access points, or network adapters, please press 4. For vacuum cleaners, please press 5. For all other products, please press 6.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this TP-Link number should go right to a real human being
Below are some clips we've found from TP-Link's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Greetings, and thank you for contacting TP Link technical support.
Support is available through phone or chat twenty four hours a day.
For the fastest service, please open a web browser and go to t p dash link dot com.
Click on the chat now button and proceed with the prompts.
For nonurgent concerns, send an email to support dot usa at t p dash link dot com.
For phone support, please hold for further instructions.
Please listen to the following options carefully as they may have recently changed."
Excerpt from a call with TP-Link
Thursday, September 26, 2024 12:02 AM
The first phone menu
"Greetings, and thank you for contacting TP Link technical support.
Support is available through phone or chat twenty four hours a day.
For the fastest service, please open a web browser and go to t p dash link dot com.
Click on the chat now button and proceed with the prompts.
For nonurgent concerns, send an email to support dot u s a at t p dash link dot com.
For phone support, please hold for further instructions.
Please listen to the following options carefully as they may have recently changed.
For DECO products, please press one.
For wireless routers or ranch extenders, please press two.
For TAPO or Kaza smart home products, please press three.
For power line adapters, wireless access points, or network adapters, please press four."
Excerpt from a call with TP-Link
Thursday, May 23, 2024 12:31 AM
In fact, much of this information on this page is superfluous because this TP-Link phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
TP-Link operates the call center for this 866-225-8139 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 1,012 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the TP-Link call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this TP-Link phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like TP-Link staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call TP-Link is Saturday.The most busy day to call is Wednesday, which averages 75% more phone calls by comparison.Again, this is based on a sample of 1,012 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday, which is 1180% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call TP-Link is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that TP-Link staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Calling TP-Link provides a robust experience, but not one you can use unless you have a physical product in your hand. When I called the number, I was told that I'd have a moderate wait to get assistance, or I could go online and start up a live chat for help. I chose to wait, and after seven minutes, I was connected with a customer service representative.
He asked my name, phone number and email address so he could get back in touch with me, if necessary, and he asked if I was calling from the United States or Canada. I provided all of the requested information, and he then asked what kind of product I was calling about. I gave him the model, intending to ask a generic question about where I would need to set up the router in my home to maximize wireless internet coverage.
However, I never got a chance to ask, as he wouldn't proceed without getting the model number from me. After trying to bluff my way through with the product's full name and him again asking for the model number printed on the router, I ended the call, as it was clear I wouldn't be able to make further progress.
This interaction tells me that the phone number is intended only for higher-level technical support, not for basic questions that can usually be answered online via a live chat specialist. It's clear the company wants to push customers online for most ordinary queries, while saving their over-the-phone support for people who genuinely need step-by-step technical support.
Given the nature of TP-Link's business and its products, this approach makes sense. I do think it's a bit excessive to take down a lot of information before the customer ever gets a chance to ask a question, but given that tech support can be both esoteric and time-consuming, it makes sense to weed out those with lower-level problems so its tech experts can spend more time helping people who really need assistance.
Even though I wasn't able to get any help or product knowledge from this call, I did get a good sense of what this company is like and how much it prizes detailed customer service for people who have actually purchased a product from them. If I were an actual customer of TP-Link, I'd only use this line if I needed specific tech support, but I would feel comfortable calling it to get that assistance, if necessary.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call TP-Link
If you have time to do a bit of reading before you call TP-Link, we recommend you read over some of our problem-specific articles.
The warranty period for TP-Link products varies depending on the product category. Most TP-Link networking products such as routers, switches, and access points come with a standard warranty of two years from the date of purchase. However, for wireless adapters, the warranty period is typically one year. Additionally, TP-Link offers a lifetime warranty for power over Ethernet (PoE) injectors. It's important to note that the warranty is subject to certain conditions, and TP-Link reserves the right to determine whether a product falls under warranty coverage or not. For any warranty claims or further information, customers are advised to reach out to TP-Link's customer support or refer to their warranty documentation.
The recommended system requirements for TP-Link software vary depending on the specific application. However, generally, a Windows-based operating system such as Windows 7, 8, or 10 is recommended, with a minimum of 2GB of RAM and a compatible network adapter. For Mac users, a macOS version 10.9 or later is advised, along with at least 1GB of RAM and a compatible network adapter. TP-Link software may also require a certain amount of available storage space depending on the specific application. It is recommended to check the product's documentation or visit TP-Link's website for the detailed system requirements of the particular software you intend to use.
The default username and password for TP-Link devices typically vary depending on the specific model. For most TP-Link routers, the default username is usually "admin" and the password is also "admin". However, it is recommended to check the user manual or the bottom label of your device for the accurate default login credentials. In case you have changed the login information previously and have forgotten it, you may need to perform a factory reset on your device. By resetting it, you will revert to the default username and password. After accessing the device, it is strongly advised to update the login details to enhance security and protect your network.
Click the link above to get answers to just about any TP-Link customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to TP-Link, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with smart bulbs: "I need to get the new password and Wi Fi number in it."
- From a call lasting 50m 46s , Dec 5, 2024 2:09 AM
Device connectivity assistance: "Could you help me with connecting an HS-200?"
- From a call lasting 6m 1s , Nov 30, 2024 12:07 AM
Smart switch connection issue: "I have one of these h s two hundred light switches smart light switches, and I cannot connect up to it."
- From a call lasting 11m 22s , Nov 29, 2024 10:37 PM
Information about why customers call TP-Link is extracted from issues that customers have reported to GetHuman.
This is TP-Link's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a TP-Link agent. This phone number is TP-Link's best phone number because 936 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-225-8139 include and other customer service issues. Rather than trying to call TP-Link first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, TP-Link has 1 phone number. It's not always clear what is the best way to talk to TP-Link representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for TP-Link. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like TP-Link. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.