TP-Link Customer Service Issues

No Internet Connection Issue with TP-Link Archer C60 Router Yesterday, I encountered an issue with my TP-Link Archer C60 router. When I connect the LAN cable from my ISP directly to my laptop, the internet works fine with a stable WAN IP. However, when I connect the same cable to my router, the internet LED turns orange and there is no internet access. I attempted a hard reset on the router and even released the MAC address from my ISP's server, but it didn't resolve the problem. The ISP technician insists the router is faulty as it should automatically provide its MAC address to the server. TP-Link customer support suggests asking the ISP to manually input the MAC address, which the ISP refuses to do. This has left me frustrated, especially since I bought the router just 3 months ago. I suspect it might be a setting issue. Any assistance would be greatly appreciated.

I have a Deco X20 3-pack set up in AP mode in my home. The main Deco is at the north end, the first slave Deco is in the middle connected via Ethernet backhaul, and the second slave Deco is at the south end connected via WiFi. While testing file transfer speeds by moving around the house, I noticed varying rates. Next to the main Deco, the speed is 33mb/s, dropping to 30mb/s at the first slave and only 10mb/s at the second slave. Placing the second slave higher improved the speed slightly to 13mb/s. Connecting a laptop directly to this Deco increased speed to 27mb/s on Ethernet. Both Intel AC7265 and AC8265 WiFi computers exhibit this consistently. I am puzzled why the third Deco is slower, especially since speeds improve when directly plugged in. Surprisingly, unplugging the third Deco during a transfer increased the speed to 27mb/s, pulling from the first slave Deco instead.

I purchased an extender for my kitchen TV, but it's having trouble with buffering and losing the internet connection. The extender is not very far from the router but is placed in a desk alcove. After I installed the extender, the TV's performance got worse, with the Hulu app shutting off at times. The extender is connected to both my 2.4GHz and 5GHz networks. Do both networks need to be accessible? Should the extender and TV be on the same network, like both on 5GHz? Can I disable one of the networks in the tether app? Why would the extender make the issues I am trying to solve with the TV even worse?

[TP-Link Support]-[TKID[redacted]48] SRCN[redacted]6/ Archer AX3000 V1/ No Power I placed an order for a replacement router on October 1st due to my defective router. I paid $24.99 for 2-day shipping because I urgently needed Wi-Fi restored after a hurricane on September 29th. Despite paying for expedited shipping, I was notified on October 10th that delivery would take 3 to 7 business days. When I inquired about this discrepancy, the TP-Link representatives argued that the 3 to 7 days includes RMA processing, which was not what was indicated in the shipping options. The supervisor I spoke with was unhelpful and impolite, insisting that the shipping time was correct despite me quoting TP-Link's shipping policy. I have been without essential services since September 29th and demand a refund of $24.99 as my router will not arrive until October 13th, four business days later than promised.

On October 1st, I placed an order for a new TP-Link router after my previous one was faulty following the hurricane in Florida on September 29th. On October 8th, I contacted TP-Link to address the issue of no Wi-Fi connectivity. I paid an extra $24.99 for two-day shipping. However, on October 9th, I was informed by TP-Link that although it was shipped with two-day shipping, processing might take three to five business days. After expressing my concerns, I was assured that my order would be prioritized due to the circumstances. On October 11th, I received a message stating the item was shipped via FedEx and would take 3 to 7 business days. Upon contacting TP-Link today, I was informed that the delivery time frame includes processing time, contrary to what I was originally told. The customer service representative and supervisor were unhelpful and dismissive, claiming refunds were not possible once the product was shipped. This experience has been frustrating and costly, as I had to use mobile data for all communications. The delay and poor service have only added to the inconvenience. - Kirk C.

On October 8th, I placed an order over the phone for two-day shipping for a defective router. Since the hurricane on September 29th, I've been without Wi-Fi. On October 9th, I received a notification from TP-Link that my purchase was being prepared for shipment with two-day shipping, but processing might take 3 to 5 days. After explaining the ongoing issues with my replacement router, I requested expedited processing, which I was told would be done. On October 11th, I was informed that the item was shipped and would arrive within three to seven business days. Following this, on October 12th, I contacted TP-Link customer support to ask for a refund of the two-day shipping fee due to continued delays and additional costs on my end. Despite my efforts and repeated communication with the support team, I was met with resistance and misinformation regarding the shipping policy and the refund process. I am now seeking a refund of $24.99 for the failed order and asking for a review of my interactions with TP-Link on October 12th. The lack of clarity and assistance provided by both representatives, particularly the supervisor, has left me unsatisfied and frustrated with TP-Link's service, especially since this router was a replacement for another faulty device.

For the past two days, the red light on my TP-Link router has been on. Despite attempting to reset it, the issue persists. I have reached out to TP-Link support without success. My contact number is [redacted]. If this problem is not resolved by tomorrow, I will consider canceling my current fiber service and moving to a different provider.