Calls Corporate Offices·Most popular Simon & Schuster number
Q:
How do I talk to a live human at Simon & Schuster?
A:Direct to corporate offices.
Q:
Does Simon & Schuster offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Friday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.How is this calculated?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Simon & Schuster phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to corporate offices
What are the hours and when should I call?
Simon & Schuster operates the call center for this 212-698-7000 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 359 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Simon & Schuster phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Simon & Schuster staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Simon & Schuster is Friday.The most busy day to call is Monday.Again, this is based on a sample of 359 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
The best time to call Simon & Schuster
In summation, the best day to call Simon & Schuster is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Simon & Schuster staffs the call center well on Friday.
Why Customers Call Simon & Schuster
If you have time to do a bit of reading before you call Simon & Schuster, we recommend you read over some of our problem-specific articles.
Simon & Schuster accepts various payment methods on their website to facilitate seamless transactions. Customers can conveniently make purchases using major credit cards, including Visa, MasterCard, Discover, and American Express. Additionally, they offer the option to pay with PayPal, a popular online payment platform that ensures security and ease of use. By accepting multiple payment methods, Simon & Schuster seeks to cater to a wide range of customer preferences and provide a convenient and trusted shopping experience for all users of their website.
Simon & Schuster understands that receiving a damaged book is frustrating, and we strive to provide a satisfactory resolution. Our return policy for damaged books is designed to make the process easy and hassle-free. If you receive a damaged book, please contact our customer service within 30 days of purchase with details and photos of the damage. Our team will initiate a return and provide instructions for returning the item, which we will cover at our expense. Once we receive the damaged book, a refund or replacement will be issued promptly. We value our customers' satisfaction and aim to resolve any issues with damaged books swiftly and efficiently.
Yes, Simon & Schuster offers a wide range of e-books and audiobooks for readers to enjoy. Embracing the digital age, we provide an extensive selection of e-books across various genres, ensuring that readers can access their favorite titles conveniently on e-readers, tablets, or smartphones. Additionally, we recognize the popularity of audiobooks and have a diverse collection available, allowing readers to immerse themselves in captivating stories through audio formats. Our e-books and audiobooks can be purchased and downloaded from various platforms, including major online retailers, ensuring accessibility for all readers. Whether you prefer reading on screens or listening on-the-go, Simon & Schuster has you covered with a vast library of engaging e-books and audiobooks.
Click the link above to get answers to just about any Simon & Schuster customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Simon & Schuster is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Simon & Schuster customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Simon & Schuster's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Simon & Schuster agent. This phone number is Simon & Schuster's best phone number because 2,154 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 212-698-7000 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Simon & Schuster first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Simon & Schuster has 1 phone number. It's not always clear what is the best way to talk to Simon & Schuster representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Simon & Schuster. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Simon & Schuster. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.