A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Tuesday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Tuesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for PlatePass below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this PlatePass phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from PlatePass's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling The Plate Pass service center.
Your call may be recorded for quality and training purposes.
For English, please press one.
For Kurt, press one. For dollar, press two."
Excerpt from a call with PlatePass
Tuesday, October 15, 2024 2:46 PM
What are the hours and when should I call?
PlatePass operates the call center for this 877-411-4300 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the PlatePass call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PlatePass phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PlatePass staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PlatePass is Tuesday.The most busy day to call is Thursday.Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call PlatePass is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PlatePass staffs the call center well on Tuesday.
Why Customers Call PlatePass
If you have time to do a bit of reading before you call PlatePass, we recommend you read over some of our problem-specific articles.
PlatePass is an automated toll payment service that provides convenience and efficiency for drivers traveling on toll roads throughout the United States and Canada. It eliminates the need for carrying cash, stopping at toll booths, or obtaining transponders specific to each tolling agency. PlatePass uses your vehicle's license plate number to electronically identify and process toll charges on participating roadways. Whether renting a car or driving your personal vehicle, PlatePass enables seamless access to toll roads, allowing you to travel without interruptions or delays. By enrolling in PlatePass, drivers gain access to an extensive network of toll facilities, reducing the hassle of managing individual toll accounts and ensuring a hassle-free driving experience.
PlatePass works by utilizing a small electronic transponder that is mounted on your vehicle's windshield. When you pass through a participating toll facility, the transponder communicates with the toll plaza's equipment, allowing you to conveniently pay the toll without stopping or fumbling for change. PlatePass uses your license plate information to link your toll transactions to your account, so even if you forget your transponder or it malfunctions, you will still be able to pay the toll. The toll charges are then automatically billed to your PlatePass account or, in some cases, to your rental vehicle company. PlatePass provides a seamless and hassle-free experience, allowing you to easily navigate through toll plazas and focus on your journey without the stress of toll payments.
The fees associated with PlatePass vary depending on the state and location where the toll is incurred. In most cases, PlatePass charges a daily fee that is applicable for each day the rental vehicle uses a toll facility. The fees cover the convenience of using toll roads without the need for cash or having a personal transponder. It is important to note that the daily fee does not include toll charges, which are billed separately. Additional fees may also apply, such as a service fee for each toll transaction or an administration fee for processing and handling toll fees. These fees are designed to provide a hassle-free experience for drivers using toll roads while ensuring the necessary toll payments are made efficiently.
Click the link above to get answers to just about any PlatePass customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PlatePass, and their purpose. Are any of these similar to the reason you are trying to call?
Payment for tolls: "We're trying to pay it."
- From a call lasting 4m 32s , Oct 15, 2024 2:46 PM
Information about why customers call PlatePass is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and PlatePass will reply our your email.
As a last, sometimes only, resort- PlatePass customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PlatePass's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PlatePass agent. This phone number is PlatePass's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-411-4300 include and other customer service issues. Rather than trying to call PlatePass first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, PlatePass has 1 phone number. It's not always clear what is the best way to talk to PlatePass representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PlatePass. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PlatePass. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.