A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ibis Hotels below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ibis Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Ibis Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Travelzoo. Did you know? You can visit my account on the Travelzoo site to cancel or refund eligible purchases, view and resend your voucher or hotel booking confirmation, reset your password, and edit your email preferences?
Or please stay on the line and our customer service team will be happy to help you.
Your call is important to us and may be monitored or recorded for quality purposes."
Excerpt from a call with Ibis Hotels
Wednesday, January 3, 2024 12:36 AM
What are the hours and when should I call?
Ibis Hotels operates the call center for this 877-966-0000 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 221 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ibis Hotels call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ibis Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ibis Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ibis Hotels is Sunday.The most busy day to call is Monday, which averages 132% more phone calls by comparison.Again, this is based on a sample of 221 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Ibis Hotels is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Ibis Hotels staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Ibis Hotels
Below is a sample of recent calls to Ibis Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Hotel issue: "Hi. I have an issue with a hotel."
- From a call lasting 1m 14s , Jul 13, 2024 3:02 PM
Seeking refund for stay: "I needed to, you know, get a hold of customer service with IBIS Hotel asking for a refund."
- From a call lasting 2m 4s , Apr 9, 2024 5:22 PM
Billing discrepancy for pet deposit: "When I checked out, the deposit for my dog never came back to my credit card."
- From a call lasting 8m 57s , Jan 5, 2024 2:47 PM
Information about why customers call Ibis Hotels is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Ibis Hotels customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ibis Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ibis Hotels agent. This phone number is Ibis Hotels's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-966-0000 include and other customer service issues. Rather than trying to call Ibis Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ibis Hotels has 1 phone number. It's not always clear what is the best way to talk to Ibis Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ibis Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ibis Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.