How can I help? To book a new reservation, say new reservation or press one. To retrieve your Hilton honors number, say find Hilton Honors number or press two."
Hilton Hotels is a major international hotel and hospitality company. With well over 6000 properties around the world, it isn't surprising that Hilton gets a lot of requests for customer service each and every day.
People call Hilton Hotels for a range of reasons, including:
There are several things that you can do to help ensure that your call to Hilton Hotels customer support is handled quickly and professionally:
Consumers appear to be generally happy with the level of customer service provided by Hilton Hotels' phone-based customer service. The company does appear to make an effort to understand customer concerns and to respond to them appropriately.
Hilton Hotels' customer service representatives can resolve many typical consumer issues including answering questions about hotel properties and their amenities, reserving rooms, canceling or changing reservations, researching billing issues and providing details on a guest's Hilton Honors loyalty account.
In addition, a Hilton customer service representative may be able to provide assistance to guests who are dissatisfied with their experiences at a Hilton property and who were unable to resolve things with the property's general manager.
While most issues can be addressed over the phone with Hilton Hotels customer service, not all concerns are easily resolved. If you booked your hotel room through a third party booking service or a travel agent, there may be issues that make it difficult for you to get a refund on a canceled reservation. In addition, phone representatives have limited power to address issues with individual Hilton properties.
If you get off the phone with a Hilton Hotels customer service representative and feel as though the call did not go well, or that your concerns were not appropriately addressed, don't give up. You may have options.
First, review the notes that you took during your call. The notes may contain information that points to an area of misunderstanding or miscommunication between you and the customer service agent.
Text, call Hilton Hotels back. Explain that this is your second call and that your first call did not provide you with a resolution. The next customer service agent that you speak to may have more training or experience and be in a better position to assist with your concern.
A second call does not do the trick, try getting in touch with Hilton Hotels in another way. Hilton Hotels offers the option of contacting customer service through an email form or live chat. Both of these options will provide you with a transcript of your communications, which may be useful if you have to escalate your case.
Other options for resolving your issue could include contacting the general manager at the hotel where you stayed and asking for assistance. If you booked through a travel agent, he or she may be willing to advocate on your behalf. Similarly, if you made your reservation through a third-party booking agency, that companies customer service department may also be willing to work with you.
This is Hilton Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hilton Hotels agent. This phone number is Hilton Hotels's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-774-1500 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Hilton Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hilton Hotels has 1 phone number. It's not always clear what is the best way to talk to Hilton Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Hilton Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hilton Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.