How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Family Dollar Stores below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Family Dollar Stores phone number to document the phone system.
Here is how our research team describes the way the Family Dollar Stores phone system greets you: If you know your party's extension or to dial by name, press the pound key. For W2 inquiries, press 0. For employees calling about themselves, press 1. For employees calling for a store, press 2. For vendors, press 3. If you're calling about a complaint, press 4. For the operator, press 9.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 9 for the Operator.
Below are some clips we've found from Family Dollar Stores's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling the Family Dollar single point contact.
Please listen carefully because our menu options have changed.
If we know your party's extension or to dial by name, press the pound key.
For w two inquiries, press zero.
Thank you for calling the corporate offices of Family Dollar.
Please listen carefully as our menu options have changed.
If you know the extension of the person you are trying to reach, please enter it now."
Excerpt from a call with Family Dollar Stores
Thursday, September 19, 2024 6:49 PM
The first phone menu
"Thank you for calling the Dollar Tree and Family Dollar Enterprise contact center.
If this is a life threatening emergency, please hang up and dial nine one one.
For all other issues, please listen as our menu options have changed.
If you know your party's extension, you may dial it at any time.
For asset protection issues, such as safe deposits or honesty paid, press five.
For IT equipment and systems such as registers, point of sale, tablet, laptop, or any IT system or equipment, press six.
For store facilities issue needing escalation, press seven.
For all other inquiries, email dollar tree operation services at operation services at dollar tree dot com or family dollar operation service operation services s d at family dollar dot To confidentially report a suspected violation of our code of conduct, our policies, or the law to integrity matters, press one.
To confidentially report a suspected violation of our code of conduct, our policies, or the law to integrity matters, press one.
To report an injury to an associate or customer, vehicle damage, or if you have witnessed a traumatic event, press two."
Excerpt from a call with Family Dollar Stores
Sunday, November 24, 2024 7:23 PM
After you press 1
"For real estate, press five.
For transportation, press six.
For company vehicle, press seven.
To report a hurricane impacted store, press eight.
For questions about your computer system, two factor authentication, or company issue mobile device, press one.
For HR, including the TALEO recruiting system and questions about your benefits, press two."
Excerpt from a call with Family Dollar Stores
Saturday, March 23, 2024 8:48 AM
After you press 4
"If you need to reach the operator Thank you for calling Family Dollar dot com.
Press one for a refund, exchange, or overchange.
Press two for coupons.
Press three for prepaid cards and gift cards.
Press four for store maintenance.
Press five for product quality.
Press six for store operations.
Press seven for a instructions on how to contact us regarding store questions, concerns, or comments.
Press eight for questions regarding chemical information for cleaning products."
Excerpt from a call with Family Dollar Stores
Tuesday, June 11, 2024 7:36 PM
What are the hours and when should I call?
Family Dollar Stores operates the call center for this 866-377-6420 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 1,806 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Family Dollar Stores call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Family Dollar Stores phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Family Dollar Stores staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Family Dollar Stores is Sunday.The most busy day to call is Tuesday, which averages 173% more phone calls by comparison.Again, this is based on a sample of 1,806 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
Family Dollar Store is a renowned retail chain that offers a wide variety of products at affordable prices. With over 8,000 locations across the United States, it is a one-stop shopping destination for families on a budget. Family Dollar Store caters to diverse customer needs, providing an assortment of everyday necessities, including groceries, household items, cleaning supplies, personal care products, and clothing. Additionally, the store offers a range of seasonal merchandise, toys, home décor, and electronic accessories. The main aim is to provide quality, convenience, and value to customers in their local communities. With a commitment to low prices, Family Dollar Store strives to help customers stretch their budgets without compromising on their shopping needs.
Family Dollar Stores are conveniently located across the United States, with thousands of stores spread throughout urban, suburban, and rural areas. You can find our stores in all 50 states, ensuring easy access to affordable products and everyday essentials. Whether you reside in bustling cities or quieter towns, there's likely a Family Dollar Store near you. To locate the nearest store, simply visit our website or use our store locator tool on the mobile app. Additionally, our stores are strategically positioned in easily accessible locations, often near residential neighborhoods, providing convenience to our valued customers. Visit us and discover the value and savings Family Dollar Stores offer, regardless of your location within the United States.
Yes, Family Dollar accepts coupons from manufacturers and printed coupons from online sources. Coupons can be used towards the purchase of eligible items in their stores. However, there are certain guidelines that need to be followed. Only one manufacturer coupon and one Family Dollar coupon can be used per item, and there is a limit of two Internet printable coupons per household per day. The coupons cannot exceed the price of the item being purchased, and no overage will be given. Additionally, coupons cannot be used on items that are excluded from coupon discounts or on clearance items. Family Dollar reserves the right to reject any coupon that does not comply with their policies.
Click the link above to get answers to just about any Family Dollar Stores customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Family Dollar Stores is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Family Dollar Stores customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Family Dollar Stores's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Family Dollar Stores agent. This phone number is Family Dollar Stores's best phone number because 4,470 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-377-6420 include Return an Order, Store Feedback, Refund a Charge, Missing Delivery, Account Access and other customer service issues. Rather than trying to call Family Dollar Stores first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Family Dollar Stores has 2 phone numbers. It's not always clear what is the best way to talk to Family Dollar Stores representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Family Dollar Stores. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Family Dollar Stores. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.