A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for FTD.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this FTD.com phone number to document the phone system.
Here is how our research team describes the way the FTD.com phone system greets you: To place a new order, press 1. For help with a previous order, press 2. If you are one of our florists, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2.
Below are some clips we've found from FTD.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi, Emily. Welcome back to FTD. Let's get you taken care of.
Tell me, what is the reason for your call?"
Excerpt from a call with FTD.com
Tuesday, June 4, 2024 3:23 PM
The first phone menu
"Welcome to FTD. Let's get you taken care of.
Tell me, what is the reason for your call?
Could you be a little more specific?
Okay. I'll connect you with a representative who'll be able to help you.
Your call may be monitored and recorded for quality and training purposes.
Thank you for calling FTD. For fast and easy online ordering, visit us at f t d dot com.
To place a new order, press one.
For help with an existing order, press two.
If you're one of our valued member florists, press three."
Excerpt from a call with FTD.com
Wednesday, February 7, 2024 9:16 PM
What are the hours and when should I call?
FTD.com operates the call center for this 800-736-3383 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 136 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the FTD.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this FTD.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like FTD.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call FTD.com is Sunday.The most busy day to call is Monday, which averages 150% more phone calls by comparison.Again, this is based on a sample of 136 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call FTD.com is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that FTD.com staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call FTD.com
Below is a sample of recent calls to FTD.com, and their purpose. Are any of these similar to the reason you are trying to call?
Order delivery inquiry: "I'd like to know I have an order number; can you tell me if it was delivered, please?"
- From a call lasting 5m 29s , Oct 20, 2024 9:08 PM
Dead plant complaint: "The arrangement that I received is Hydrangea and they're pretty dead."
- From a call lasting 8m 54s , Sep 22, 2024 3:40 PM
Undelivered flower order: "Hi. I placed a delivery for flowers, and they were not delivered."
- From a call lasting 11m 8s , Apr 5, 2024 10:14 PM
Ordering flowers for birthday: "I want to put an eighty five dollar bouquet birthday bouquet for my daughter."
- From a call lasting 8m 4s , Feb 7, 2024 9:16 PM
Information about why customers call FTD.com is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and FTD.com will reply our your email.
As a last, sometimes only, resort- FTD.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is FTD.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a FTD.com agent. This phone number is FTD.com's best phone number because 3,918 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-736-3383 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call FTD.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, FTD.com has 1 phone number. It's not always clear what is the best way to talk to FTD.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for FTD.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like FTD.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.