It's highly unlikely that customers will be able to speak with a customer representative when calling Electronic Arts about a customer service question or concern. I recently called the California-based gaming company to seek help with a game that won't properly download. However, access to a live agent is never offered. Instead, callers are consistently directed to Electronic Arts' website.
Upon calling, customers are greeted with an automated system offering options ranging from entering in an extension number, if you know it, and accessing a company directory to pressing 2 for direct consumer sales or 5 for customer support. You can also press 9 to hear the menu again. I chose customer support and was transferred to another automated recording that directed me to visit the website to read support articles or to speak with an advisor. The recording stated that the company is unable to provide help for games over the phone and the call was immediately disconnected.
I decided to call again and try reaching someone through a different option. When I got to the automated menu, I chose the option for direct sales and again was connected to an automated recording. This time I was told to visit the website if I was calling about a promotion, rebate or existing order. In addition, the recording gave me a specific link to Electronic Art's online shop if I wanted to purchase a product. After this quick update, the call was transferred back to the main menu. I pressed 0 to see if I could be directed elsewhere and even said the words 'customer service' but all my efforts were to no avail.
Interestingly, the automated recording offers an 800 number for further assistance but when I called, I discovered the number leads to a health insurance company rather than additional support for Electronic Arts and their products. The agent who answered the phone explained that I had the wrong number and apparently this has happened more than once.
While calling Electronic Arts was unsuccessful, I visited their website as the automated system advised to see if I could contact a representative virtually. Once online, you're required to choose the game you need help with and follow a menu of prompts related to your issue. There are options for seeking help with downloading or installing games so this is at least available in a pinch. Yet I couldn't find a way to contact someone through an online chat; only an online email submission page that included no direct email address and community forum. This method, along with accessing online help articles, is seemingly the company's preferred way, perhaps the only way, to access support of any kind.
This is Electronic Arts's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Electronic Arts agent. This phone number is Electronic Arts's best phone number because 7,068 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Electronic Arts customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 650-628-1500 for, including Can't Receive Code to Reset, Dispute a Charge, In Game Problem, Banned Account, Technical Support and other customer support issues. The Electronic Arts call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Electronic Arts has 1 phone number. It's not always clear what is the best way to talk to Electronic Arts representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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