A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Tuesday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for CloudFlare below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this CloudFlare phone number to document the phone system.
Here is how our research team describes the way the CloudFlare phone system greets you: Thank you for calling Cloudflare's Sales and Under Attack line. If you are currently experiencing a cyber attack and need immediate help, press 1 to be connected to our Attack prevention team. Otherwise, please choose from the following options: For sales, press 2. For Technical Support information, press 3. For billing information, press 4. For legal and abuse issues such as copyright, trademark complaints, or to report phishing content or website cloning, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from CloudFlare's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
The first phone menu
"Thank you for calling Cloudflare's sales and under attack line.
Please note that phone support is only available for our enterprise customers.
If you are currently experiencing a cyberattack and need immediate help, press one to be connected to our attack prevention team.
Otherwise, please choose from the following options. For sales, press two."
Excerpt from a call with CloudFlare
Wednesday, February 28, 2024 7:29 PM
What are the hours and when should I call?
CloudFlare operates the call center for this 888-993-5273 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 386 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the CloudFlare call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this CloudFlare phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like CloudFlare staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call CloudFlare is Tuesday.The most busy day to call is Monday.Again, this is based on a sample of 386 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call CloudFlare is Tuesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that CloudFlare staffs the call center well on Tuesday.
Why Customers Call CloudFlare
If you have time to do a bit of reading before you call CloudFlare, we recommend you read over some of our problem-specific articles.
CloudFlare is a leading web performance and security company that offers a suite of services to enhance website performance, reliability, and security. It acts as a protective layer between websites and potential threats, protecting them from common malicious attacks like DDoS attacks, SQL injections, and spam.
CloudFlare operates through a global network of servers, enabling it to offer content delivery services and reduce website load times by caching static content. It also optimizes web pages to enhance performance on various devices and networks, providing a faster and smoother browsing experience for visitors.
CloudFlare's services are designed to be easy to set up and use, requiring no hardware or software installation. Its powerful features and extensive network make it a valuable tool for website owners looking to improve their website's performance, security, and availability.
CloudFlare works by acting as a reverse proxy for websites. When a visitor accesses a website using CloudFlare, their request is first directed to the nearest CloudFlare data center. The data center then serves as a shield, analyzing all inbound traffic and filtering out any malicious or suspicious requests. This process provides protection against common web threats, such as DDoS attacks and SQL injections. CloudFlare also caches static content from websites, storing it in their global network of servers. This enables faster delivery of content to visitors by serving it from a location closer to them. Additionally, CloudFlare optimizes the performance of websites through features like minification and image optimization, reducing load times. Overall, CloudFlare improves security, accelerates website performance, and enhances the user experience.
There are several significant benefits to using CloudFlare. Firstly, it enhances the performance of websites by caching content, optimizing delivery, and leveraging its global network of data centers. This leads to reduced page loading times and improved user experience. Secondly, CloudFlare provides protection against a wide array of online threats, including DDoS attacks, SQL injections, and malicious bots. Its robust security features help to safeguard websites and protect sensitive data. Additionally, CloudFlare offers advanced analytics and insights, enabling website owners to gain valuable information about their traffic and site performance. Furthermore, it minimizes bandwidth usage and reduces server load, resulting in cost savings for website owners. Finally, CloudFlare is easy to set up and compatible with many popular website platforms, making it accessible for both small businesses and large enterprises.
Click the link above to get answers to just about any CloudFlare customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call CloudFlare is extracted from issues that customers have reported to GetHuman.
This is CloudFlare's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a CloudFlare agent. This phone number is CloudFlare's best phone number because 2,316 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-993-5273 include Technical Support, Account Access, Change Plan, Refund a Charge, Cancel Account and other customer service issues. Rather than trying to call CloudFlare first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, CloudFlare has 1 phone number. It's not always clear what is the best way to talk to CloudFlare representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for CloudFlare. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like CloudFlare. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.