eBay (UK) Customer FAQ

Sometimes getting a refund is easy. Other times it can turn into a long drawn out thing, full of frustration. Here's the fastest way...

If an individual receives a counterfeit item through eBay UK, it is important to take action promptly to address the issue. The first Next, the individual should check the eBay UK policies regarding counterfeit items, as they provide specific guidelines and protections for buyers. Under eBay's Buyer Protection program, the individual may be eligible for a refund if the item is indeed counterfeit. The first course of action is to initiate a return through the eBay platform. This typically involves navigating to the purchase history, selecting the relevant item, and following the prompts to report the issue. It is also advisable to communicate with the seller directly through eBay's messaging system to express concerns and to seek a resolution. Many sellers will want to address any issues to maintain their reputation on the platform. Lastly, if required, one can report the counterfeit item to eBay through the reporting tools available on the site. This step helps eBay to take appropriate actions against fraudulent sellers. For specific details, it might be helpful to refer to the current web page for additional support and guidance....

If you bought something from a seller on eBay UK and they aren't delivering, you should report the seller to the company. Here's how...

Leaving feedback for a seller on eBay UK is a straightforward process. First, you need to log into your eBay account and navigate to You will then be prompted to rate the seller on a scale from one to five stars in several categories, including item as described, communication, shipping time, and shipping charges. After rating, you can write a comment about your experience. Your feedback can help other buyers make informed decisions and also support the seller's performance on the platform. Be mindful that feedback can only be left for a limited time after the transaction has been completed. For more specific details, it is advisable to check the relevant section on the eBay UK website....

When a buyer encounters a dispute with a seller on eBay UK, there are several steps to consider for resolution. First, it is advisable If direct communication does not lead to a satisfactory resolution, the buyer may escalate the issue through eBay’s Resolution Centre. This online tool is specifically designed to assist buyers and sellers in effectively resolving disputes. The buyer can file a dispute regarding the problem, such as an item not received or an item not as described. eBay will guide the buyer through the process, which may include steps like providing evidence or documentation related to the issue. Additionally, it is important for the buyer to review eBay's policies on disputes and returns, as these can provide valuable information on how these issues are typically handled. Understanding the seller's return policy can also clarify what actions are permissible if the item is defective or not as described. In some cases, eBay may intervene and take action, but generally, it is encouraged that both the buyer and the seller try to resolve their issues amicably first. For the most current procedures and any specific questions regarding a dispute resolution, it is suggested to refer to the eBay UK website, where all necessary information can be found....

When dealing with a seller who does not respond to messages on eBay UK, there are several steps one can take to address the situation If the seller remains unresponsive after this period, one can consider checking the item listing to see if there are any specific terms or communication policies mentioned by the seller. Sometimes listings include alternative contact methods or expected response times. Should the lack of communication continue, one might explore eBay UK's resolution centre. This feature allows buyers to raise concerns regarding unresponsive sellers or other issues related to transactions. It serves as a helpful resource for escalating matters when direct communication fails. Additionally, it is important to remain patient and professional in all correspondence. The seller may have legitimate reasons for their lack of response. For detailed guidance on specific procedures, it is wise to refer to the current web page of eBay UK for the latest updates and instructions....

If an item you purchased on eBay UK has not arrived, there are several steps you can take to resolve the issue effectively. First, Once you have confirmed that enough time has elapsed since the estimated date, you should review the tracking information if it is available. Many sellers provide tracking numbers, which can help you determine where the package is currently located. You can typically find this information in the purchase history section of your eBay account. If you do not see any updates from the tracking information or if the item has been marked as delivered but has not arrived, it is advisable to contact the seller directly through eBay messaging. Most sellers are willing to help resolve any issues and may provide additional information regarding the shipment. If you do not receive a satisfactory response from the seller, you may then consider opening a request for a return or a refund through eBay’s Resolution Centre. It is important to note that eBay has policies designed to protect both buyers and sellers, so ensure you are familiar with those policies when proceeding. For further assistance, users can explore the information available on the eBay UK website....

eBay (UK) offers several buyer protection policies designed to ensure that buyers have a safe and secure shopping experience. One of Another key aspect of buyer protection is the ability for buyers to leave feedback and rate their experiences with sellers. This feedback system helps other buyers make informed decisions based on the experiences of others, ultimately contributing to a trustworthy marketplace. Additionally, eBay (UK) encourages buyers to communicate with sellers if there are any issues with their orders. Most problems can often be resolved through direct communication, which may lead to quicker resolutions without needing to escalate matters further. It is also important for buyers to be aware of the terms associated with specific categories or listings, as certain items may carry additional protections or requirements. For the most accurate and up-to-date information regarding buyer protection policies, it is advisable to check the official eBay (UK) website, where one can find detailed guidelines and any recent updates regarding these policies....

Yes, a bidder on eBay UK can retract a bid under specific circumstances. The website allows bid retractions if the bidder has made To retract a bid, bidders need to navigate to the auction item page and look for the option to retract their bid. They will be asked to provide a reason for the retraction, which helps eBay maintain the integrity of the bidding process. In general, retraction is not permitted if the auction is within the final twelve hours, so bidders should be vigilant and ensure they carefully check their offers before placing them. For more detailed guidance on this process, including the specific conditions under which a bid can be retracted, it may be beneficial to refer to the relevant sections of eBay UK’s help pages....

eBay's seller policies establish the guidelines and rules that all sellers must follow while listing and selling items on the platform. One crucial aspect of eBay's seller policies is the requirement for sellers to provide accurate product descriptions. This includes listing details such as the item's condition, features, and any potential flaws. Sellers should be transparent to avoid misunderstandings and disputes with buyers. Moreover, eBay emphasizes the importance of clear photographs, as they help buyers gauge the quality and appearance of the items listed. Another significant policy concerns shipping. Sellers are responsible for ensuring that items are shipped in a timely manner and that the shipping options provided are reliable. Sellers should also offer shipping fees that are reasonable and clearly stated in the listing. eBay encourages sellers to use tracking services whenever possible to enhance transparency and security during the shipping process. Return policies are also an essential part of the seller policies. eBay allows sellers to set their own return policies, which must be clearly stated in the item listing. Sellers are encouraged to accept returns, as this can enhance buyer trust and satisfaction. However, sellers must ensure that they adhere to the policies they outline in their listings. eBay also has regulations regarding prohibited and restricted items. Sellers must ensure that they do not list items that violate eBay's policies, which include illegal items, counterfeit products, and other prohibited goods. In addition to these policies, eBay has guidelines regarding seller performance. Sellers are monitored based on metrics such as shipping time, return rates, and customer feedback. Consistently meeting these performance standards can lead to better visibility and reputation on the platform. For the most up-to-date and comprehensive information about eBay's seller policies, it is advisable to visit the current eBay website. They have a dedicated section that outlines all policies, including updates that may occur from time to time....

Yes, eBay (UK) does impose fees for listing items for sale. Typically, sellers are allowed a certain number of free listings each month....

To create a seller account on eBay UK, one must first have an eBay buyer account. If you do not have one yet, you will need to sign...

To change your payment method on eBay (UK), you will need to access your account settings. First, log in to your eBay (UK) account....