eBay (UK) Customer Service Issues

Good morning, I purchased a Ford Fiesta van on eBay. I kindly informed the seller that I am on holiday and will be back on Friday. He mentioned he is emigrating to Australia on Friday and arranged for a friend to handle the pickup. I tried calling and emailing him but did not receive a response. This morning, I received an email stating I need to sell the van to someone else due to his emigration. I wish to resolve this promptly. Thank you and have a great day. Gary

I purchased a new cellphone (Samsung Galaxy S23 Ultra) on eBay by winning an auction. Unfortunately, the seller cancelled the order right after, claiming that I had provided an incorrect address. This was not true as I have used the same address successfully on eBay before. I reported the seller for violating eBay's policies as I suspect they cancelled the order due to receiving a lower amount than expected. I did get a refund on my credit card; however, the refunded amount was much less than the purchase price.

I sold two items on eBay, but my seller payouts are on hold, and some services are blocked. eBay requested an account update with my ID photo, which I provided, including a passport page with my picture. Despite this, the payouts are still pending. I need help resolving this matter as I am not great with technical issues. Your assistance would be greatly appreciated. Thank you.

I would like to raise a concern regarding the advertisement of two items. The price listed did not align with the amount charged on my PayPal account due to VAT being added post-purchase. It is important for items being sold in the UK to clearly state "+VAT" or display the total cost inclusive of VAT to avoid confusion. This misleading practice post-sale is disappointing and should not be tolerated, especially for a reputable platform like eBay. Item: FU[redacted]36GB Router Bit (free shipping) was advertised at £7.49, with VAT increasing the final charge to £8.99. Item: EE[redacted][redacted]003AON Vegetable Chopper (free shipping) was listed at £5.64, with VAT raising the total to £6.77. While I am satisfied with the products, I am dissatisfied with the method of sales used. Adding VAT after the purchase is deceptive and goes against fair sales practices in the UK. As a long-time member of the eBay community, I urge for more transparency in pricing. Thank you.

I am having trouble downloading my photos on eBay when trying to list an item for sale. The error message says "Invalid photo," even though my photos are all correct. Strangely, I can download my photos on the U.S. eBay site, but I prefer to use the UK one. Why is eBay preventing me from downloading my photos now, when I have never had this issue before after many years on the platform? I need this problem resolved before I can continue using eBay. I would appreciate assistance with this matter so I can speak with a representative to help me. Thank you.

I purchased cake tins that turned out to be smaller than expected. I decided to keep the first order, which cost $4.95, and placed a second order for what I believed were larger tins. Unfortunately, I received the same small item again. After contacting the seller and being informed that the sizes were in the description, I returned the item at my own expense. Despite the seller claiming to have issued a refund, it has not shown up in my bank account. I am also seeking a refund for the postage costs, for which I have the receipt.

Subject: Issuance of Additional Return Label Needed Dear Customer Service Team, I recently attempted to return the JML Go Chef 1500W 5L 8-In-1 Non-Stick Multifunction Cooker - Red, with the Order No: 18-10[redacted]0 and Return ID: [redacted]. However, upon my visit to the post office, I encountered issues with the QR code. As a result, I did not receive a printed label for the parcel, even though a receipt was issued. Since the item still needs to be posted, I kindly request your assistance in providing me with another return label. Your prompt attention to this matter would be greatly appreciated. Thank you for your help. Warm regards, J.H.

I would like to discuss a recent refund I received for an iPhone 12 phone case, item number: 4F[redacted]00A75330C, from seller user suya2628 on eBay. The item arrived quickly and well packaged, but unfortunately, the Perspex cracked when I tried to place the front part on. I contacted the seller, who promptly apologized and offered a replacement or refund. Impressed with the service, I left positive feedback even though I declined the replacement. Today, I was pleasantly surprised to receive an email stating that the full amount, including postage, had been refunded to my account. I am a frequent buyer on eBay and this level of service is the best I have experienced on the platform. It is important to recognize and appreciate sellers who go above and beyond. Thank you.

I purchased socks on November 1st. However, last week, I received a letter requesting additional payment for the delivery. After paying, I was disappointed to find out that the socks I received were not the ones I ordered. The seller offered a partial refund of £1, but requested an additional £3.99 for shipping. I expressed my concerns about this unfair situation, feeling like I was being taken advantage of. Can you please help resolve this issue?

I received a high-value camera at my address, but I didn't order it. It seems like a mistake with the address. I opened the package to check if it was a lost delivery. I tried two other nearby addresses with no luck in finding the actual recipient. Appreciate any assistance. Thank you!

I am frustrated with eBay and the seller for the ongoing issues with my purchase. I have been trying to contact the seller for over four months through various means like emails, calls, and WhatsApp messages. Sky Net Worldwide is now saying I won't get a refund because the seller won't communicate with them. I have proof of my purchase through emails, bank statements, and communication records. This problem has been ongoing since September. Despite efforts to reach a resolution, I still haven't received the item or a refund. The seller provided their contact information, but the situation remains unresolved. I even received an item I didn't order, and now there's no response regarding the missing item or refund.

I recently received an email from Emmanuel Blinds regarding my order. They are requesting measurements for the blinds I purchased, but the reply tool is not accepting the information I am trying to send. I urge you to reach out to the company and address this issue. In case they need to contact me, my phone number is [redacted]8. If this matter is not resolved, I may have to request a refund since the payment has already been deducted from my account.

The item I received was damaged upon delivery. I promptly refused the shipment, and it was returned to the seller. I have requested a refund, but the seller mentioned they are awaiting an insurance payout from the delivery company before issuing the refund. This incident occurred back in July, and the resolution process is prolonged. The seller seems to have spent the funds I paid them before ensuring the item reached me undamaged. Now, they assert they are unable to reimburse me until they receive the insurance reimbursement, which is uncertain.

I recently sold two items on eBay and shipped them to the buyer over a week ago. The buyer confirmed receiving the items, but my payout is now on hold indefinitely due to an unclear restriction. EBay advised me to check my messages for instructions on how to resolve this, but I have not received any such messages in my eBay inbox. Despite trying to call eBay twice today for assistance, I have been unsuccessful as a recorded voice directed me to seek information on their website.

Good morning, I am concerned about my personal information appearing on this website. My full name and address are listed, which I prefer to keep private. I did not authorize the details of my dealings with EBay to be shared publicly. Please remove my name, surname, and address from the site. Thank you. Kind regards, Zivile Ciuraite

I am hoping to receive a call from eBay customer service. I am experiencing an issue with auto payments. When I send an offer on eBay, the site automatically processes the payment, and I would like to have the ability to choose how I make my payments (such as using PayPal to pay in three installments or utilizing PayPal credit). I do not appreciate eBay making decisions on my behalf. Can someone please reach out to me to help me resolve this matter? I prefer speaking with a human representative rather than dealing with a robot, as I find robots to be unhelpful.

I recently sold a PS4 on eBay. The tracking information shows that the item has been delivered to the buyer, but they have reported that it did not arrive in working condition. I am currently assisting the buyer in getting the PS4 operational. However, I am concerned that if the tracking number is not updated or if the buyer resolves the issue, eBay may automatically issue a refund to the buyer by January 2nd when the appeal must be closed.

I listed my car for sale on eBay, with an unsuccessful 7-day listing followed by a one-day listing where someone bid without messaging me. I later discovered a surprising negative balance of -£62.94, leading to a call to a debt collection agency. Confusion arose as I was unaware of additional charges for using the "buy now" option. Despite creating listings that yielded no results, I was told to pay. My frustration lies in paying for a service without receiving any value. When offered a reduced fee, I declined and eBay agreed to review the situation further. Disheartened by this experience, I contemplate deleting my eBay account to avoid further issues.