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Zepp Customer FAQ

Top Answers & How-to Guides

How do I Contact Zepp Customer Service?

The question we are asked most often is about how to talk to Zepp customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is Zepp waterproof?

No, Zepp is not waterproof. Zepp is a fitness tracker or smart sports equipment that is designed to provide users with various performance...
Ask any question you have about Zepp customer service, get an answer now.

Recent Zepp Customer Questions

My watch time didn’t change to an hour ahead

Your Zepp watch usually adjusts to daylight saving time changes automatically if it's connected to your phone and your phone has updated its time. If it didn't, try syncing your watch with the Zepp app. To do this, open the app, tap "Profile," select your device, and then tap "Sync." If the time is still incorrect, you might need to manually set the time on your watch. In the Zepp app, tap "Profile," select your device, and then tap "Time Format." Here, you can adjust the time to reflect daylight saving time changes.
Asked Mar 10, 2024 8:31 PM

Help me with my Zepp customer service issue

Overview

What is Zepp?

Zepp is a cutting-edge technology company specializing in smart sports tracking solutions. Designed to enhance athletic performance,...

Functionality

How does Zepp work?

Zepp is a revolutionary technology that enables individuals to track and improve their sports performance. It comprises a small sensor,...

Which sports can Zepp track?

Zepp can track a wide range of sports including but not limited to baseball, softball, tennis, golf, soccer, basketball, and cricket....

What can I track with Zepp?

With Zepp, you can track a wide range of activities and metrics to improve your performance and overall health. Zepp allows you to...

Can Zepp be used for multiple sports?

Yes, Zepp can be used for multiple sports. The Zepp technology is designed to provide performance analysis and insights for various...

Compatibility

What devices are compatible with Zepp?

Zepp is compatible with various devices, ensuring a versatile user experience. It supports both iOS and Android platforms, allowing...

Can I use Zepp without a smartphone?

No, you cannot use Zepp without a smartphone. Zepp relies on the mobile application to connect and sync with various smart devices...

Accuracy

How accurate is Zepp's tracking?

Zepp's tracking technology is highly accurate, providing precise and reliable data. By utilizing advanced sensors and algorithms, Zepp...

Training

Can I use Zepp for coaching or training purposes?

Yes, Zepp can be used effectively for coaching or training purposes. With its advanced sensor technology, Zepp provides accurate and...

Battery Life

How long does the Zepp battery last?

The Zepp battery provides a long-lasting performance, ensuring uninterrupted usage. On a single charge, the Zepp device boasts an impressive...

Durability

Is Zepp waterproof?

No, Zepp is not waterproof. Zepp is a fitness tracker or smart sports equipment that is designed to provide users with various performance...
We look to the Zepp issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Zepp issues reported to GetHuman
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