Getting a bad review on Yelp can be risky for small business owners, especially if a customer is determined to paint an establishment in a negative light. Although the situation is frustrating, you can rely on a legal option to initiate the process. If you're hoping to remove a defamatory post, choose a step-by-step method and follow each instruction.
Bad Yelp reviews are standard among customers disappointed with specific business services. While one review is unlikely to harm a company's trustworthy reputation, consistent criticism can negatively affect its status. Read further to find out how to remove an unfavorable Yelp entry legally.
The Yelp review removal process is complicated compared to other company review platforms. Customers cannot submit a claim by using a form or via email. Instead, they must follow legal guidelines due to the platform's association with established physical businesses.
The majority of criticism is legitimate and verifiable. However, some reviews are fake or posted with malicious motives by a spiteful customer intending to ruin an enterprise's reputation. Although Yelp assists individuals who can prove their case, the platform practices caution when handling disputes. Additionally, removing content often requires substantial time, proof, and legal work.
Here are examples of reviews that you may be able to remove:
Unlike review platforms that allow the business owner to control content removal, Yelp has a specific policy that users must acknowledge along with removal terms. There are several steps to follow in chronological order:
Choose the suitable method, depending on the type of device you're using.
Removing a bad Yelp Review on a desktop computer:
1. Log in to your Yelp account and click the Report review button.
2. Find the specific review you would like to report.
3. On your PC, select the "Report review" flag icon.
If you access Yelp using a mobile phone, follow the steps below:
1. Locate the review you want to remove.
2. Select the three small dots, then More Options (iPhone) or the Overflow Menu (Android) icon.
3. Tap Report Review to submit your request.
After filing a report to remove a bad Yelp review, the company will evaluate and analyze a suitable decision based on its content guidelines. Typically, the wait is 5-7 days, but some cases may take additional time.
The Yelp business app has a similar procedure but also includes unique rules you're required to follow:
1. Locate the content in the Reviews section of your business account.
2. Scroll to the More Options button and click Report Review.
You can rely on the Yelp help desk to initiate contact with a representative. If you want to know more about reporting unwanted Yelp review content, request information from a knowledgeable professional.
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