This article describes what to do if your Well Fargo debit/ATM card has been damaged, lost, or stolen. It provides instructions on freezing the card if you suspect any fraudulent charges have been made with it. It also provides instructions on how you can order a new card and even get it expedited.
If your Wells Fargo debit card was lost, stolen, or damaged then you need to get a replacement card as soon as possible. Fortunately, it's quite easy to do. Read on to learn how.
Check Your Account
If your card was lost or stolen, you need to check your account to see if there has been any suspicious activity that suggests that somebody is making fraudulent charges. If you find charges that you didn't make, write down the amount of the fraudulent charges, the dates they were made on, and all of the merchants' names. Then contact the bank to put a freeze on the card. The fastest way to do this is by following these instructions:
If you find any unauthorized charges, you may not have to pay them because the bank has a liability guarantee.
Ordering a Replacement Card
There are three ways you can order a replacement debit card:
You should receive your new card within five to seven business days. You do not have to pay a fee for the replacement. If you need your new card faster than that, you can request they expedite the process, which they can do for $16. You should then receive your new card within three business days.
If you need any help, contact Wells Fargo's customer service. Phone, email, help desk, and chat options are available.
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