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Wayfair Customer FAQ

Top Answers & How-to Guides

What is Wayfair's Phone Number?

The question we are asked most often is about how to talk to Wayfair customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Unlock My Wayfair Account?

Wayfair takes customer security seriously, and when it detects suspicious activity on your account, it will lock it. You learn your...

Where Can I Find My Wayfair Account Number?

You'll need your account number if you're trying to track an order, return an item, or cancel an order with Wayfair. The best place...
Ask any question you have about Wayfair customer service, get an answer now.

Recent Wayfair Customer Questions

Is there a store we can see the merchandise at?

Unfortunately, there are no physical Wayfair stores where you can see merchandise in person. Wayfair is primarily an online retailer, with a vast array of home goods products covering furniture, decor, appliances, and more. This allows them to offer a much broader selection than a typical physical store. All product details, dimensions, and images are provided on their website to help you make an informed purchase decision.
Asked Apr 29, 2024 10:25 AM

I just made a order but changed mind want to cancel

We understand that you've changed your mind. You can cancel your order on Wayfair if it hasn't been processed or shipped yet. Simply login to your account, go to 'My Orders' and select the order you wish to cancel. Click on 'Cancel Order'. If you can't see this option, it might be because your order is already being prepared for shipment or has been shipped. In such cases, you may not be able to cancel the order but you can usually return it once you've received it.
Asked Apr 17, 2024 2:25 AM

Wicker Loung says Assembled & it is not?

We apologize for any confusion, but sometimes the assembly status of certain products may vary. While the product page of your Wicker Loung may suggest that it comes assembled, it might require minor assembly at home, such as screwing on legs or attaching a backrest. In some cases, the item may be shipped in a way to prevent damage during transit, requiring assembly upon reception. If you're experiencing difficulty with assembly or the product did not come with necessary instructions or tools, please reach out to Wayfair's customer service for assistance.
Asked Apr 9, 2024 8:52 PM

Help me with my Wayfair customer service issue

Delivery Issues

How Do I Complain to Wayfair About a Late Delivery?

If the items purchased from Wayfair haven't arrived on the estimated delivery date, log in to your account and check whether the shipping...

What Should I Do When Wayfair Delivery by Usps Is Missing?

Online shopping is a convenient option for those who don't want to get out in traffic, but sometimes your package is delayed or missing....

How to Report an Issue with Wayfair Delivery?

If you are having an issue with a Wayfair delivery, the best action is to contact customer service. Customer service representatives...

Account Management

How Do I Unlock My Wayfair Account?

Wayfair takes customer security seriously, and when it detects suspicious activity on your account, it will lock it. You learn your...

Where Can I Find My Wayfair Account Number?

You'll need your account number if you're trying to track an order, return an item, or cancel an order with Wayfair. The best place...

Is It Possible to Merge Two Wayfair Accounts?

At this time, there is no way to merge two Wayfair accounts. However, you can delete one of your accounts, transfer any points or balances...

How Do I Transfer a Wayfair Gift Card to Another Account?

You can transfer the balance to another account if you have a Wayfair gift card and don't want to use it. There may be some restrictions...

If I Don't Claim a Wayfair Gift Card, What Happens?

If you have an unclaimed Wayfair gift card, you can usually claim the card's value by contacting the retailer or the state's unclaimed...

Order Tracking

How Do I Track My Order with Wayfair?

Lucky for you, Wayfair allows you to track the orders every step of the way. with these helpful tips.

Refunds and Returns

How Do I Get a Refund from Wayfair?

This article describes the process of getting a refund for a purchase you made from Wayfair. Wayfair's refund policy is described,...

How Do I Return Something to Wayfair?

Before returning anything to a Wayfair seller, it is important that you understand Wayfair's return policy. Read these helpful tips...

Order Management

How Do I Cancel My Order with Wayfair?

If you need help with canceling your Wayfair order, read these helpful tips for assistance.

How Do I Change My Order with Wayfair?

Ordering goods on Wayfair's website is very straightforward. However, things may change that may cause to want to change your order....

Complaints

How Do I File a Complaint with Wayfair?

There are numerous reasons why you may want to file a complaint with Wayfair. These helpful tips can assist you with filing a complaint....
We look to the Wayfair issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Wayfair issues reported to GetHuman
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